Features
Natural Language Instructions for defining workflows without coding
Multi-Agent Orchestration with AI supervisor and domain specialists
Hybrid Intelligence & Approvals for human-in-the-loop control
Automated Evaluations, Simulation, and Policy validation
End-to-end resolution across support, sales, and commerce workflows
Unified data access from docs, help center, ERP, and order data
200+ deep out-of-the-box integrations plus MCP-native (6,000+ connectors)
Omnichannel support: chat, email, WhatsApp, social, voice, ChatGPT, Claude
Insights Hub with outcome metrics, intent insights, quality monitoring, and CSAT
Multilingual detection, translation, and response
Seamless AI-human handoffs with escalation policies
Audit logs, access controls, and policy-based permissions
Regional data storage and minimized data usage
Success-based pricing starting from $1 per resolution
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
