Features
Natural Language Instructions for defining workflows without coding
Multi-Agent Orchestration with AI supervisor and domain specialists
Hybrid Intelligence & Approvals for human-in-the-loop control
Automated Evaluations, Simulation, and Policy validation
End-to-end resolution across support, sales, and commerce workflows
Unified data access from docs, help center, ERP, and order data
200+ deep out-of-the-box integrations plus MCP-native (6,000+ connectors)
Omnichannel support: chat, email, WhatsApp, social, voice, ChatGPT, Claude
Insights Hub with outcome metrics, intent insights, quality monitoring, and CSAT
Multilingual detection, translation, and response
Seamless AI-human handoffs with escalation policies
Audit logs, access controls, and policy-based permissions
Regional data storage and minimized data usage
Success-based pricing starting from $1 per resolution
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
