Features
Slack-native ticket creation with zero training
Email-to-ticket with threading & attachments
Web chat, Teams & API intake in one view
Agentic AI for automatic triage and deflection
Confidence-scored answers with human fallback
Self-learning knowledge base auto-drafts from resolved tickets
100+ two-way integrations with native sync
Conditional branching and multi-step automations
Custom agentic prompts for bespoke logic
SLA/SLO alerts tied to on-call rotations
Deflection, CSAT, and resolution-time analytics
Automatic gap analysis and KB suggestions
On-call rotations with availability and expertise routing
Customer portal with knowledgebase sync
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
