Features
Slack-native ticket creation with zero training
Email-to-ticket with threading & attachments
Web chat, Teams & API intake in one view
Agentic AI for automatic triage and deflection
Confidence-scored answers with human fallback
Self-learning knowledge base auto-drafts from resolved tickets
100+ two-way integrations with native sync
Conditional branching and multi-step automations
Custom agentic prompts for bespoke logic
SLA/SLO alerts tied to on-call rotations
Deflection, CSAT, and resolution-time analytics
Automatic gap analysis and KB suggestions
On-call rotations with availability and expertise routing
Customer portal with knowledgebase sync
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
