Features
Customizable intake questions and message collection
Answers common questions from knowledge base
Appointment booking into Google Calendar, Outlook, Clio, Acuity, Calendly
Warm call transfers to humans
Call recordings and transcripts (including full call after transfer)
Instant call summaries via SMS/email
Spam detection and blocking
Multi-language support (35+ languages)
In-call texting (send links, directions, pricing)
Caller memory (recognizes returning callers)
Lead qualification and order taking
Voicemail assistant and transcription
Overflow and after-hours coverage modes
Multi-user login (team accounts with roles)
Autonomous AI workers for end-to-end task execution
Voice AI for voice-based interactions
Hybrid agentic+deterministic workflow builder
Northstar metrics for agent performance evaluation
Adversarial agents for robustness testing
Audits for agent behavior compliance
Context curation from real-world work
Custom interfaces for human-agent collaboration
Multi-agent control tower for coordination
Agentic data for continuous learning
Integration with existing enterprise systems
Security and reliability controls
Developer tools for customization
Scale agents across regions and business units
Forward Deployed Engineers for deployment support
