Features
Customizable intake questions and message collection
Answers common questions from knowledge base
Appointment booking into Google Calendar, Outlook, Clio, Acuity, Calendly
Warm call transfers to humans
Call recordings and transcripts (including full call after transfer)
Instant call summaries via SMS/email
Spam detection and blocking
Multi-language support (35+ languages)
In-call texting (send links, directions, pricing)
Caller memory (recognizes returning callers)
Lead qualification and order taking
Voicemail assistant and transcription
Overflow and after-hours coverage modes
Multi-user login (team accounts with roles)
AI Agents for automated workflow execution
Flow Builder low-code automation design tool
Sidekick natural language AI assistant
Flow AI in-platform automation assistant
Voice AI for patient communications
Automated copay estimation with RTE verification
Care gap outreach and self-scheduling
Automated referral management and leakage reduction
Automated appeal letter generation
Real-time eligibility verification
Patient intake and registration automation
Order transcription automation
Denial prevention workflows
Pre-procedure instructions via Voice AI Agent
