Features
Generative AI search across all approved content
AI sales agents for visitor engagement and lead qualification
Citation-backed answers with source downloads
Private RAG (retrieval-augmented generation) on internal data
Document indexing (PDF, web pages, CRM, wiki)
Conversational interface for employees and customers
Lead capture with contact details and intent scoring
Opportunity routing with full context to sales team
Analytics on search queries, knowledge gaps, and conversion
Self-service support deflection with cited answers
Customizable website embed for AI search and agents
Enterprise-grade security with private deployment options
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
