Features
Plug-and-play AI chatbot for D2C e-commerce
Personalized product recommendations and smart bundling
Proactive cart recovery nudges and upsell triggers
Real-time order tracking and shipping updates
Multilingual AI support (100+ languages)
Live agent handover with full conversation context
Chat insight mining for SEO and marketing optimization
User segmentation and lead generation
Custom bot styling and flow customization
AI pop-ups and voice AI (Sales plan)
Integration with CRMs and shipping providers
Dedicated success manager (Sales plan and above)
7-day free trial on all plans
Shopify auto-crawling for product data
Returns and cancellation automation
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
