Features
No-code AI agent builder with custom personality
Train on website URLs, files, product feeds
Multi-channel: chat, email, WhatsApp, Instagram, Messenger
Real-time data integration (Shopify, WooCommerce, etc.)
AI conversation auto-tagging and data gathering
Human handover with agent inbox
Website visitor tracking and lead qualification
Custom reports and analytics
GDPR compliant, EU hosted, ISO 27001 certified
API and webhooks for custom integrations
AI Search for knowledge base queries
Compliance features: data deletion, exports (Business tier)
Auto-synchronize AI agent data across platforms
Remove watermark (Business tier)
Unified omnichannel inbox (Slack, Teams, WhatsApp, Email, Chat, Discord, Phone)
AI agents for autonomous resolution up to 50%
Intent-based routing and triage
Ask AI for customer data queries and chart generation
Knowledge automation with gap detection and article drafting
Account intelligence with churn signals and renewal risk
Native phone support with call-to-context (Mar 2026)
WhatsApp group messaging (Jun 2026)
Bulk account update via CSV (Jun 2026)
Create Salesforce opportunities from Pylon (Jun 2026)
Customizable priority icons and labels (Jun 2026)
Custom dashboards and reporting
SLAs, CSAT surveys, assignment rules
Custom fields, tags, triggers, macros
