Features
Deploy AI agents to Telegram, Discord, Slack, Feishu, WeChat, WebChat
Multiple platforms per avatar with consistent personality and context
Unified chat interface for testing and debugging via WebChat
Real-time status monitoring and performance dashboard
Token usage analytics and cost monitoring
Centralized configuration: one change applies across all channels
BYOK (Bring Your Own Key) for Anthropic, OpenAI, Google, OpenRouter
Switch AI models on the fly without platform lock-in
AES-256-GCM encryption for API keys, bot tokens, and credentials
Isolated containers per avatar for data privacy
Deployment in under 3 minutes
Edit personalities and languages without code
Cron job scheduling via OpenClaw compatibility
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions