Features
Semantic product search matching shopper intent to live catalog
Tool-calling agent with visible reasoning steps
Live data pull from Shopify, Magento, Shopware via MCP server
In-chat checkout: add to cart, apply discounts, start payment
Exit-intent rescue with proactive offers
Cart-abandon recovery with delivery info or code
Back-in-stock alerts capturing sold-out product demand
Frontier LLMs included: Gemini, ChatGPT, Claude
A/B testing for greetings, offers, and flow variants (Enterprise plan)
Multilingual chat support (shopper's language)
Custom MCP tools and no-code flow builder
Handoff to human agents when needed
Real-time analytics with conversation logs and tool calls
PII redaction, EU hosting, GDPR compliance
Shopper ratings and feedback per answer
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
