Features
Semantic product search matching shopper intent to live catalog
Tool-calling agent with visible reasoning steps
Live data pull from Shopify, Magento, Shopware via MCP server
In-chat checkout: add to cart, apply discounts, start payment
Exit-intent rescue with proactive offers
Cart-abandon recovery with delivery info or code
Back-in-stock alerts capturing sold-out product demand
Frontier LLMs included: Gemini, ChatGPT, Claude
A/B testing for greetings, offers, and flow variants (Enterprise plan)
Multilingual chat support (shopper's language)
Custom MCP tools and no-code flow builder
Handoff to human agents when needed
Real-time analytics with conversation logs and tool calls
PII redaction, EU hosting, GDPR compliance
Shopper ratings and feedback per answer
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
