Features
Cloud-based POS with iPad/Android and handheld terminals
Kitchen Display System (KDS) with smart order routing
Table management and floor plan editor
Delivery platform integrations (DoorDash, Uber Eats, etc.)
Reservations and table booking management
Full guest CRM with profiles, history, spending, preferences
Waitlist and walk-in management
AI voice agent for automating calls and reservations
AI reservation agent with customisation
AI-powered reporting with natural language queries
AI menu editor (upload and digitise menus instantly)
Multi-location, multi-entity management with unified reporting
Centralized menu editing across all locations
Offline-first POS for continuous operations
Real-time operational insights and alerts
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
