Features
Automated feedback collection from multiple sources
Data deduplication, noise cleaning, normalization, and reconciliation
AI-powered sentiment analysis and topic classification
Smart NPS, CSAT, and qualitative surveys triggered by behavior
AI Assistant for natural language Q&A over feedback data
Real-time opportunity mapping and trend detection
AI QA Scorecards for support agent performance
Automated workflow orchestration (Slack, Jira, Linear alerts)
In-app surveys with contextual targeting
Dashboard and data export capabilities
AI segmentation and metadata extraction
PII removal and anonymization
AI translation for multilingual feedback
SSO and enterprise-grade security
Conversational AI (AI agents)
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
