Features
Centralized feedback ingestion from 100+ sources
Automatic deduplication, noise cleaning, and data normalization
In-app NPS, CSAT, and qualitative surveys triggered by behavior
AI-powered taxonomy and topic classification
Sentiment analysis and mention extraction
AI Assistant for natural language query of customer feedback
Real-time opportunity mapping
AI QA Scorecards for support quality assessment
Smart alerts and digests via Slack, Jira, Linear
Workflow automation and AI agents for real-time responses (Zefi 2.0)
Custom dashboards and data export
PII removal and anonymization (Growth+)
Modular add-ons: Survey, QA, Brand, Product, Customer Intelligence
Unify feedback from surveys, reviews, tickets, calls, social media, and forums
AI-powered automatic tagging and sentiment detection for unstructured text
Natural language querying with Ask Lyra, backed by customer quotes
MCP server for querying feedback data inside AI agents like Claude
Speech analytics for support and prospect calls
Social CX analytics from social media platforms
Impact analysis to identify and prioritize high-value issues
Automated alerts sent to Slack or Jira when metrics change
Custom reports and team dashboards with unlimited sharing
Historical data analysis for trend comparison
Data denoising to remove irrelevant or duplicate feedback
Anomaly detection to spot unexpected shifts in feedback patterns
Customer ID, channel, and location enrichment for each signal
Unlimited admin and platform users across all tiers
Implementation and onboarding support with dedicated CSM
