Features
Centralized feedback ingestion from 100+ sources
Automatic deduplication, noise cleaning, and data normalization
In-app NPS, CSAT, and qualitative surveys triggered by behavior
AI-powered taxonomy and topic classification
Sentiment analysis and mention extraction
AI Assistant for natural language query of customer feedback
Real-time opportunity mapping
AI QA Scorecards for support quality assessment
Smart alerts and digests via Slack, Jira, Linear
Workflow automation and AI agents for real-time responses (Zefi 2.0)
Custom dashboards and data export
PII removal and anonymization (Growth+)
Modular add-ons: Survey, QA, Brand, Product, Customer Intelligence
AI analyst answers natural-language questions
Managed Snowflake warehouse auto-syncs data
Pre-built ARR, pipeline, retention dashboards
Scheduled Slack push of key metrics
Writeback to CRM (Salesforce, HubSpot)
Infinity: no row limits on large datasets
Embed live charts in Notion or Coda
Forward Deployed Analyst for initial setup
Data refresh every 6 hours (Essential)
Unlimited viewers and editors on all plans
BI Spreadsheet with direct data connection
Dashboards backed by spreadsheet logic
Sales commission calculator
Customer cohort and retention analysis
Role-based access with SSO (Enterprise)
