Features
Centralized feedback ingestion from 100+ sources
Automatic deduplication, noise cleaning, and data normalization
In-app NPS, CSAT, and qualitative surveys triggered by behavior
AI-powered taxonomy and topic classification
Sentiment analysis and mention extraction
AI Assistant for natural language query of customer feedback
Real-time opportunity mapping
AI QA Scorecards for support quality assessment
Smart alerts and digests via Slack, Jira, Linear
Workflow automation and AI agents for real-time responses (Zefi 2.0)
Custom dashboards and data export
PII removal and anonymization (Growth+)
Modular add-ons: Survey, QA, Brand, Product, Customer Intelligence
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
