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Zendesk vs Ada
Side-by-side comparison of features, pricing, and ratings
AI-first service platform with autonomous agents and copilot for customer and employee service.
Visit WebsitePricing
Freemium
Contact Sales
Plans
$55/agent/month
$89/agent/month
$115/agent/month
Custom
Popularity
3.3k views
5.6k views
Skill Level
Intermediate
Intermediate
API Available
Platforms
WebMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Autonomous AI agents resolving complex issues across channels
AI Copilot with proactive agent suggestions
Self-improving AI agents via Resolution Learning Loop
AI-powered workforce management (forecasting and scheduling)
Automatic quality assurance scoring for human and AI agents
Unified ticketing system with omnichannel inbox
Messaging and live chat on website and mobile apps
Voice support with AI-powered call management
Knowledge base for self-service and agent assistance
Reporting and analytics with custom dashboards
Marketplace with 1,800+ apps and integrations
IT service management (ITSM) capabilities
Employee service solution for internal support
Startup program: up to 2 years free for eligible startups
Autonomous Service Workforce (launched May 2026)
No-code AI agent builder
Generative AI for multi-step resolution
Advanced analytics and CSAT tracking
50+ language support
Intent recognition and sentiment analysis
Seamless handoff to human agents
Automated escalation workflows
Real-time agent assist
Ada Coach for in-product tuning
Multichannel support (chat, email, voice, social)
Outcome-based pricing components
Enterprise SSO and SOC 2 Type II
Helpdesk integrations (Zendesk, Salesforce, Kustomer, Gladly)
Reasoning engine with autonomous resolution
GDPR and HIPAA compliance available
Integrations
Slack
Microsoft Teams
Salesforce
Shopify
Jira
HubSpot
Mailchimp
Zoom
Twilio
Google Workspace
Microsoft 365
Asana
Trello
Zapier
Facebook Messenger
Zendesk
Kustomer
Gladly