Zendesk vs Yuma AI

Side-by-side comparison of features, pricing, and ratings

Zendesk

AI-first service platform with autonomous agents and copilot for customer and employee service.

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Yuma AI

Ecommerce AI agents that resolve up to 89% of support, sales, and social conversations autonomously

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Pricing

Freemium

Contact Sales

Plans

$55/agent/month

$89/agent/month

$115/agent/month

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Popularity

3.3k views

5.9k views

Skill Level

Intermediate

API Available

Platforms

WebMobileAPI

WebAPI

Categories

💬 Customer Support

Features

Autonomous AI agents resolving complex issues across channels

AI Copilot with proactive agent suggestions

Self-improving AI agents via Resolution Learning Loop

AI-powered workforce management (forecasting and scheduling)

Automatic quality assurance scoring for human and AI agents

Unified ticketing system with omnichannel inbox

Messaging and live chat on website and mobile apps

Voice support with AI-powered call management

Knowledge base for self-service and agent assistance

Reporting and analytics with custom dashboards

Marketplace with 1,800+ apps and integrations

IT service management (ITSM) capabilities

Employee service solution for internal support

Startup program: up to 2 years free for eligible startups

Autonomous Service Workforce (launched May 2026)

Autonomous resolution of WISMO, returns, cancellations, address edits

Sales AI product page Q&A widget boosting revenue up to 18%

Social AI for Facebook and Instagram DM automation (up to 60%)

75+ pre-built automations for ecommerce workflows

Real-time carrier data for order tracking updates

Brand voice consistency across all channels

Ask Yuma self-improvement tool (launched June 2026)

15-20 safety checks on every AI reply before sending

Confidence threshold setting for human handoff

Action-based resolution: process refunds, update addresses

Claude MCP integration for managing automations via Claude (April 2026)

First response time reduction from 24 hours to 12 minutes

Up to 89% automation rate and 63% cost savings

30-day free trial with dedicated account team setup

Gladly integration (June 2026)

Integrations

Slack

Microsoft Teams

Salesforce

Shopify

Jira

HubSpot

Mailchimp

Zoom

Twilio

Google Workspace

Microsoft 365

Asana

Trello

Zapier

Facebook Messenger

Gorgias

Zendesk

Kustomer

Gladly

Klaviyo

Bigblue

Loop Returns

Recharge

Seal Subscriptions

Skio

ShipStation

ShipBob

Salesforce Service Cloud

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