Features
Multilingual support (40+ languages)
Customizable avatar styles (realistic, stylish, futuristic, voice-only, custom)
Natural emotions and gestures
On-screen cards and intelligent agents
Real-time performance monitoring
Automatic post-session summaries and data extraction
Custom data capture with clean schema
3D conversational avatars and voice-only agents
Team collaboration and multi-user management
Flexible embedding via script or shareable URL
Public and private links with participant tracking
Pay-as-you-go extra minutes
Voice Agent with AI call handling and routing
AI Chatbot & Search supporting 75+ languages
Workflow automation for permits and licenses
Constituent Relationship Manager (CRM)
Outbound Communications for proactive alerts and notifications
Real-time service performance analytics
ArcGIS integration for spatial data
Municipal code lookup integration
Payment gateway integration
VoIP phone system integration
ADA-compliant accessibility
24/7 self-service across web, mobile, and voice
Automated case routing and escalation
Real-time status updates for residents
Dedicated customer success manager (Unify tier)
