Features
24/7 AI-powered customer service for warranty claims
Nuanced coverage mapping for accurate adjudication
Automated claim follow-ups, initiations, and authorizations
Audit-grade telemetry with automated transcripts and call summaries
Integration with existing warranty workflows
Custom deployment tailored to brand guidelines
Performance analytics and CSAT tracking
After-hours support automation
Escalation reduction and faster response times
Multi-agent teams (Customer Service Adam, Operations Emma, Sales Anna coming soon)
Voice conversation handling with natural speech
Real-time streaming voice responses
System of Record for all interactions
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
