Anana

Anana is a commercial intelligence platform built for hotel groups and management companies with 2+ properties. It captures the calls, emails, and chats that reservations, revenue, operations, marketing, and cluster leads already handle, turning them into a live, structured view of demand across the portfolio. Rather than replacing PMS, RMS, or CRM, Anana sits upstream of them: it surfaces the "who asked" — guest questions, intent, and signals that never reach traditional hotel software. The result is a single workspace where every commercial stakeholder acts on the same demand context, not fragmented data. The platform ingests guest messages alongside internal data, then synthesizes them into a live workspace. Users can "Ask" in natural language and get answers pulled from live portfolio data; "Sense" investigations where Anana proactively identifies patterns like pickup shifts, spa staffing gaps, or group pipeline changes; and "Act" by generating reports, routing issues, or surfacing context within existing tools. The system supports multi-turn threads with memory, team-specific knowledge bases, and portfolio-level views with per-property visibility controls. Key features include synthesized guest messages into structured intelligence, proactive pattern detection (Sense), natural language querying across bookings, calls, market intelligence, and SOPs, triggered investigations based on calls or CRM events, and auditable trails showing sources used. It is SOC 2 Type II and GDPR compliant. Anana is designed for portfolio operators who need unified commercial intelligence, not for single-property owners or guest-facing use cases. Unlike tools like Canary or Duve that automate guest interactions, Anana analyzes every interaction and extracts revenue, sales, and operations intelligence. It complements RMS and PMS by feeding them context they were never built to capture.