Auxx.ai
Open-source AI customer support agent with built-in CRM for Shopify
Auxx.ai delivers serious AI automation at a fraction of Zendesk's cost, and the free tier is genuinely useful. It's the go-to for Shopify-first teams that want an open-source helpdesk with a built-in CRM. Skip it if you need multi-language support or integrations beyond Shopify, Stripe, and GitHub — the ecosystem is still narrow.
Verified 14d ago · liveness 60/100 · cite: rightaichoice.com/tools/auxx-ai
- Shopify store owners wanting automated support and CRM in one platform
- Small to medium businesses replacing Zendesk or Freshdesk with an open-source alternative
- Teams that want AI-driven ticket triage and responses without vendor lock-in
- Businesses wanting a combined helpdesk and CRM for customer-facing support
- Large enterprises requiring multi-language support, advanced SLA management, or legacy integrations
- Users wanting a truly no-code setup — workflow builder requires logic understanding
- Teams needing standalone sales CRM — Auxx is support-first with CRM as add-on
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Skip Auxx.ai if you need multi-language support, advanced SLA management, or deep integrations beyond Shopify/Stripe/GitHub — the ecosystem is narrow, and larger enterprises will hit limits quickly.
AI completions: Going past 50 (Free), 500 (Starter), or 5,000 (Growth) per month requires an upgrade; overage pricing is not published on the page.
Auxx.ai's pricing targets small to mid-sized businesses, especially Shopify store owners. The $0 free tier is surprisingly functional, and the $35 Growth plan undercuts Zendesk (which can run $55+/agent/month) and Freshdesk's comparable plans. It's cheaper than most AI-first helpdesks, but Power to You if you need enterprise features like SSO or custom SLAs — those require the custom Enterprise tier.
In short
Auxx.ai — Open-source AI customer support agent with built-in CRM for Shopify. Best for Shopify store owners wanting automated support and CRM in one platform, Small to medium businesses replacing Zendesk or Freshdesk with an open-source alternative, Teams that want AI-driven ticket triage and responses without vendor lock-in. Free to start; paid plans from $14/mo.
What's new in Auxx.ai
Checked yesterdayAcross the latest 9 updates: 9 feature updates.
Verifying Anyone's Webhook: Providers as Data, Not Code
Auxx.ai replaced ~10 hand-rolled webhook signature checks with one parametric, timing-safe HMAC verifier driven by data presets.
Record Rules: Building an Automation Engine That Survives Bulk Sync
Auxx.ai's CRM automation engine uses a change manifest to collapse O(records) events into O(1) during bulk syncs with suppressed events.
How an Email Becomes a Ticket: Inside Our Ingestion Pipeline
Auxx.ai's email ingestion converges Gmail push, Outlook Graph subscriptions, and raw SES MIME into one pipeline with dedup, threading, and rate limits.
Connections, Part 2: The Secret Lifecycle — Masking, Merging, Refreshing
Auxx.ai details credential masking, nesting-aware merges, and single-flight OAuth refresh that keep secrets out of the browser.
Connections, Part 1: One Model for Every Connection
Auxx.ai collapsed OAuth2, client-credentials, API keys, and multi-field secrets into one declarative blueprint-plus-instance model.
Self-Hosted Realtime, Part 2: Echo Suppression, Refcounting, and Live Editors
Auxx.ai's client realtime stack adds a global echo-suppression header, refcounted subscriptions, and collaborative TipTap editors without CRDTs.
How to Write an AI Skill That Pulls Its Weight
Auxx.ai outlines a pattern for turning team judgment into reusable, data-wired AI skills beyond the built-in set.
Self-Hosted Realtime, Part 1: Sockudo, Rooms, and Channel Auth
Auxx.ai replaced hosted Pusher with a single Rust container plus a typed room registry and ACL dispatch.
Building a Data Connector Engine, Part 3: Slices, Webhooks, and Surviving 50,000 Records
Auxx.ai's sync orchestration covers bounded resumable slices, a three-state commit verdict, and opaque cursors across six sources.
What people actually say about Auxx.ai — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
2 mentions across 1 source (Hacker News) · researched Jul 3, 2026.
Average across the 1 source that answered — each source counts once, not each post.
- +Open-source under the hood, giving full control and customization.
- +Free tier available with 2 team members and 3 channels.
- +AI agent reads tickets, drafts replies with source citations.
- +Workflow builder with IF/ELSE logic automates refunds, tracking, etc.
- +CRM with 360° customer view integrates support and history.
- −No independent user reviews or testimonials available.
- −Multi-language support missing, limiting global use.
- −Advanced SLA management absent for enterprise needs.
- −Single developer behind it; possible slow updates.
- −Limited community contributions despite being open-source.
- • No hidden costs reported; API may incur extra usage later.
Viability Score
How well maintained and how widely used is Auxx.ai? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: September 2026
How we score →Key Features
- Kopilot AI agent: reads tickets, drafts replies, updates customer records
- RAG pipeline: chunking, pgvector embeddings, retrieval with citations
- Deterministic procedures: plain-language playbooks with inline badges
- Workflow builder: text classifiers and IF/ELSE logic for automation
- Knowledge base ingestion: PDF, DOCX, HTML, CSV, JSON, Markdown
- CRM: unified contacts, tickets, orders, conversations in one record
- Custom entities: Parts, Companies, custom record types
- Data connectors: Shopify, Stripe, GitHub, REST API with field mapping
- Sync every 15 minutes with real-time webhooks
- Self-hostable realtime: Rust container replaces hosted Pusher
- Agent allow-list: tool-level access control with delegation clamping
- Seven trigger types: schedule, record change, webhook, @mention, etc.
- Dashboards: compose KPIs, charts, and record lists
- Saved views and multi-tab interface
- Public/private knowledge base portal with themes
About Auxx.ai
Auxx.ai is an open-source AI customer support platform that combines ticket management, a knowledge base, and a CRM into one system. It's built for Shopify store owners and small to medium businesses that want to automate repetitive support without sacrificing control. The core is Kopilot, an AI agent that reads every incoming ticket, drafts replies grounded in your knowledge base and customer records, and can triage, tag, and respond — freeing your team to focus on selling. The platform uses a RAG pipeline: documents (PDF, DOCX, HTML, CSV, JSON, Markdown) are chunked, embedded into pgvector, and retrieved with citations so answers stay grounded in your actual policies. You control the agent's behavior with deterministic procedures — plain-language playbooks with inline badges for tools, code, and branches. A workflow builder with text classifiers and IF/ELSE logic automates refunds, order tracking, or product recommendations without coding. The CRM is support-first: one record connects contacts, tickets, orders, and conversations. Custom entities like Parts and Companies let you tailor the data model. Data connectors sync from Shopify, Stripe, GitHub, or any REST API every 15 minutes, with real-time webhooks and visual field mapping. Self-hosted realtime replaces hosted Pusher with a Rust container, and the entire platform is 100% open source. Pricing starts at $0/month (Free), with Starter at $14/month and Growth at $35/month — both include unlimited team members (Starter) and channels (Growth), with API access and webhooks on Growth. Compared to Zendesk or Freshdesk, Auxx.ai offers a lower cost, open-source flexibility, and Shopify-native integration, though it lacks multi-language support and deep enterprise integrations. It's best for SMBs that want AI automation without vendor lock-in.
Behind the Verdict
When you're a Shopify store owner drowning in repetitive tickets, Auxx.ai is a breath of fresh air. The free tier alone gets you one connected channel, 50 AI completions a month, and up to 3 workflows — enough to test the waters without spending a dime. For $35 a month on Growth, you get unlimited channels, 5,000 AI completions, API access, and webhooks, which undercuts Zendesk's per-agent pricing by miles. But don't expect a plug-and-play magic box. The workflow builder and procedures require a logical mind; it's not truly no-code. You'll need to think in IF/ELSE terms to automate refunds or triage. That's a fine trade for the control it gives, but it's not for everyone. Compared to Zendesk or Freshdesk, Auxx.ai wins on price and openness — you can self-host the realtime layer and avoid vendor lock-in. Where it hurts is the integration ecosystem. If you live in Slack, Notion, or Jira, you'll be building REST API connections yourself, not flipping a switch. Multi-language support is absent, so global teams will hit a wall. The latest blog posts show real engineering depth — connections now have a unified model for OAuth2 and API keys, and self-hosted realtime uses a single Rust container with echo suppression. That's serious attention to detail for a small platform, and it suggests the roadmap is heading in the right direction. We'd reach for Auxx.ai when you're running a lean support team on Shopify and want AI to handle the routine 80%. We'd pass if you need a full-blown sales CRM — this is support-first, not a PipeDrive killer. And if you require deep enterprise features like SLA guarantees and SSO at scale, those live on the Enterprise plan, which is custom-priced and sales-touched. In practice, the biggest surprise is how much you can automate with procedures
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Real-world workflow fit
Concrete scenarios for the personas Auxx.ai actually fits — and what changes day-one when you adopt it.
Connect Shopify and Stripe, upload your return policy PDF, and enable Kopilot. Create a procedure for refund requests that checks delivery date before approving, and set up a workflow that tags any ticket mentioning 'shipping delay'.
Outcome: AI agent drafts replies grounded in your knowledge base, autonomously tags urgent issues, and triggers refunds within your rules. You handle fewer repetitive tickets and focus on selling.
Migrate from Zendesk, import tickets via CSV, and set up a public knowledge base from your existing documentation. Build a dashboard tracking resolution time and customer satisfaction.
Outcome: Your team gets a unified CRM with contact and order history, the AI drafts routine answers, and the public portal deflects common questions. You reduce ticket volume and improve response time.
Use the free tier to manage support for a pre-launch product: connect your Discord (if supported) or email, add your FAQ, and let Kopilot draft replies for you to review.
Outcome: You get AI-drafted replies and a CRM without paying anything upfront. The 50 AI completions/month covers early-stage volume, and you can upgrade only when needed.
Use Cases
- Automate replies to common support tickets using AI grounded in your knowledge base
- Route tickets by sentiment, urgency, or product type using conditional workflows
- Trigger Shopify refunds or order tracking from within a support workflow
- Provide your support team with a 360-degree customer history and context in one view
- Build a public knowledge base from existing documentation and FAQs
Models Under the Hood
as of 2026-09-14
Limitations
- The public pricing page shows a Free tier alongside paid Starter ($14/mo) and Growth ($35/mo) plans, with monthly caps on AI completions, outbound emails, storage, saved views, datasets, workflows, and workflow runs depending on tier.
- Free is limited to 1 team member and 1 connected channel.
- The scraped pages describe a web application (app.auxx.ai) with no mention of native mobile or desktop clients.
- Some capabilities, such as the workflow builder and deterministic procedures, assume the user can author logic and playbooks.
as of 2026-08-26
Verification history
We have re-verified Auxx.ai 8 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 8 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Auxx.ai tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
$0/mo
Ideal for
Solo founders or early-stage teams with minimal support volume who want to test AI-assisted replies and a basic CRM at zero cost.
What this tier adds
Starting tier: 1 team member, 1 channel, 50 AI completions/month, 100 outbound emails, 1 GB storage, 3 workflows, 100 workflow runs.
Starter
$14/mo
Ideal for
Growing teams needing unlimited members and more capacity, with up to 3 channels and 500 AI completions — good for active support operations.
What this tier adds
Adds unlimited team members, 3 channels, 500 AI completions, 1,000 emails, 10 GB, 20 saved views, 1 knowledge base (50 articles), 5 datasets, 15 workflows, 5,000 runs.
Growth
$35/mo
Ideal for
Scaling businesses with high volume that need unlimited channels, API access, and 5,000 AI completions — best value for automation-heavy ops.
What this tier adds
Unlimited channels, 5,000 AI completions, 10,000 emails, 50 GB, unlimited saved views/knowledge bases/datasets, 15,000 runs, plus API (10k calls) and webhooks.
Enterprise
Custom
Ideal for
Large organizations that require SSO, advanced security, dedicated support, SLAs, and custom integrations at scale.
What this tier adds
Adds AI Agent, SSO, unlimited API calls, unlimited storage, custom integrations, dedicated support, and SLA guarantee.
Where the pricing makes sense
The company stage and team size where Auxx.ai's pricing actually pencils out — and where peers do it cheaper.
Auxx.ai's pricing targets small to mid-sized businesses, especially Shopify store owners. The $0 free tier is surprisingly functional, and the $35 Growth plan undercuts Zendesk (which can run $55+/agent/month) and Freshdesk's comparable plans. It's cheaper than most AI-first helpdesks, but Power to You if you need enterprise features like SSO or custom SLAs — those require the custom Enterprise tier.
Setup time & first value
How long it actually takes to get something useful out of Auxx.ai — broken out by persona, not the marketing-page minute.
On the Free/Starter plan, you can be up and running within 30 minutes: sign up, connect a channel (e.g., email or Shopify), upload a knowledge base file, and try the demo agent. The Growth plan with API and webhooks may take a few hours to fully configure, especially if you customize workflows. The 14-day free trial on paid tiers gives you time to set up.
Switching to or from Auxx.ai
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Zendesk: Export tickets and contacts as CSV, then import them via the Records import/export feature. Recreate your help center content in the knowledge base.
- →From Freshdesk: Similar path — export your tickets and knowledge base articles, import them, and map fields in the CRM.
- →From a shared inbox (e.g., Gmail): Start forwarding inbound support emails to a dedicated inbox connected to Auxx, and manually add key contacts.
- ↗To Zendesk or Freshdesk: Export your tickets, contacts, and knowledge base articles via the built-in export tools, then import into the new platform.
- ↗To a generic CRM (e.g., Salesforce): Export contacts and orders as CSV, and use their import tools.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Auxx.ai”, and we withheld 6: 6 could not be judged, because “Auxx.ai” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Auxx.ai.
Official links
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Common stack mates teams adopt alongside Auxx.ai, with the specific reason each pairing earns its keep.
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Featured Head-to-Head Comparisons
Auxx Ai vs B Rokratt
If you run a Shopify store and need AI-powered ticket triage, CRM, and workflow automation, Auxx.ai is the clear choice. If you're an Estonian citizen or e-resident dealing with government bureaucracy, Bürokratt offers a free, secure, and efficient AI assistant. Their use cases don't overlap, so pick the one that matches your domain.
Auxx Ai vs Truleo
If you're a law enforcement agency fighting data silos, Truleo is the only choice – it's built for your world. For Shopify merchants wanting to automate support and CRM without vendor lock-in, Auxx.ai's open-source platform beats generic tools. These tools don't compete; pick the one that matches your domain.
Auxx Ai vs Presto Voice
Choose Presto Voice if you run a multi-location QSR chain and want to boost drive-thru revenue via voice AI upselling. Choose Auxx.ai if you operate a Shopify store and need an open-source, AI-powered support platform with CRM capabilities. The two tools serve completely different verticals—drive-thru vs. e-commerce support—so your decision hinges on which problem you need solved.
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