Auxx.ai is live · free plan, paid from $14/mo · last verified 26 Oct 2026 · viability monitor
Auxx.ai
Open-source AI support agent that reads tickets, drafts cited replies, and updates your CRM
Auxx.ai puts a genuinely capable RAG-grounded support agent and a working CRM behind a $0 tier and a $14/mo Starter plan, with Growth at $35/mo — all month-to-month unless you take the 30% annual discount. The engineering blog is unusually candid about how it's built: one parametric timing-safe HMAC webhook verifier replacing ten hand-rolled checks, a change manifest that collapses O(records) events to O(1) during bulk syncs, and a single Rust container that replaced hosted Pusher for realtime. Buy it for Shopify-heavy support where you want to own the stack and audit the playbooks; pass if your triage and bug workflow lives in Slack or Jira, or if you need an out-of-the-box multi-language
Verdict generatedVerified 5d ago · liveness 60/100 · cite: rightaichoice.com/tools/auxx-ai
- Shopify merchants who want automated support and a CRM in one place
- Small support teams replacing Zendesk or Freshdesk who want to keep data ownership
- Teams willing to write and audit plain-language agent procedures
- Startups under 15 employees that qualify for up to 90% off year one
- Teams whose triage and bug workflow runs inside Slack, Jira, or Notion
- Global stores needing verified multi-language support across conversations
- Large enterprises that need SSO and unlimited API calls from day one
We scan live Reddit threads, YouTube comments, X posts, G2 reviews and other communities — and hand you an honest verdict in under a minute.
- Honest verdict, not marketing
- Real pros & cons from real users
- Attributed quotes with receipts
3 free scans · no card needed
Skip Auxx.ai if your support triage, bug tracking, and internal handoffs already live in Slack or Jira and you don't want to move that work into a support-first CRM to use the agent.
Free caps out at 50 AI completions and 100 outbound emails a month, so a modest ticket volume will push you onto Starter within weeks
Free at $0, Starter at $14/mo, Growth at $35/mo month-to-month — annual billing takes 30% off — sits well under Zendesk or Freshworks per-agent pricing for a small Shopify team. Enterprise is custom. The startup program discounts up to 90% in year one, 50% in year two, and 25% in year three for teams with under 15 employees and under $10M raised.
In short
Auxx.ai — Open-source AI support agent that reads tickets, drafts cited replies, and updates your CRM. Best for Shopify merchants who want automated support and a CRM in one place, Small support teams replacing Zendesk or Freshdesk who want to keep data ownership, Teams willing to write and audit plain-language agent procedures. Free to start; paid plans from $14/mo.
What is Auxx.ai?
Auxx.ai — Open-source AI support agent that reads tickets, drafts cited replies, and updates your CRM. Best for Shopify merchants who want automated support and a CRM in one place, Small support teams replacing Zendesk or Freshdesk who want to keep data ownership, Teams willing to write and audit plain-language agent procedures. Free to start; paid plans from $14/mo.
Auxx.ai is an open-source customer support platform that combines a helpdesk, a grounded knowledge base, and a support-first CRM in one system. Its agent, Kopilot, works inside your inbox: it reads incoming tickets, drafts replies cited against your own documents and customer records, and writes the result back to the CRM. You feed it PDFs, DOCX, HTML, CSV, JSON, Markdown, images, and crawler-synced web pages; those get chunked, embedded into pgvector, reranked with OCR in the mix, and retrieved as cited snippets inside each reply. Agent behavior is controlled by procedures — plain-language playbooks with inline badges marking tools, code, and branches — and every agent carries a tool allow-list snapshotted onto the published version, so delegating a run narrows permissions rather than widening them. Seven trigger types (schedule, record change, installed app, inbound webhook, @mention, ticket assignment, direct message) start workflows built with text classifiers and IF/ELSE logic, and data connectors template Shopify, Stripe, and GitHub or point at any REST API with visual field mapping. It fits Shopify merchants and small support teams that would rather self-host and inspect than rent a closed box.
Key features
- Kopilot AI agent reads tickets, drafts cited replies, and writes back to CRM records
- RAG grounding pipeline: smart chunking, pgvector embeddings, reranker, OCR, snippet citations
- Deterministic procedures: plain-language playbooks with inline tool, code, and branch badges
- Agent tool allow-list snapshotted onto the published version, clamped by the publisher
- Workflow builder with text classifiers, IF/ELSE logic, and seven trigger types
- Triggers: schedule, record change, installed app, inbound webhook, @mention, assignment, direct message
- Data connectors: Shopify, Stripe, GitHub templates or any REST API with visual field mapping
- Syncs run as often as every 15 minutes with per-stream progress and full run history
- CRM unifying contacts, tickets, orders, and conversations plus custom entities like Parts and Companies
- Knowledge base ingestion from PDF, DOCX, HTML, CSV, JSON, Markdown, images, and crawler-synced pages
- Public and private knowledge portal with dark mode themes, drag-and-drop, and bulk upload
- Dashboards composing KPIs, charts, and record lists into a shared team screen
- Self-hosted Rust realtime container with echo suppression, refcounting, and collaborative editors
- Email ingestion converging Gmail push, Outlook Graph subscriptions, and raw SES MIME with dedup and threading
- Parametric, timing-safe HMAC webhook verification driven by data presets
Behind the verdict
The interesting thing about Auxx.ai isn't the chat UI — it's the plumbing the team keeps publishing. Over the past three months their blog has walked through replacing roughly ten hand-rolled webhook signature checks with a single parametric, timing-safe HMAC verifier driven by data presets; a CRM automation engine that uses a change manifest to collapse O(records) events into O(1) during bulk syncs; an email ingestion pipeline that converges Gmail push, Outlook Graph subscriptions, and raw SES MIME into one stream with dedup and threading; and a connection model that folds OAuth2, client-credentials, API keys, and multi-field secrets into one declarative blueprint-plus-instance shape with single-flight OAuth refresh. That's the kind of detail most vendors keep in internal docs. The product surface is equally specific: Kopilot drafts replies with snippet citations drawn from a pgvector index; procedures are plain-language documents where inline badges mark tools, code, branches, and the exit; agent access is snapshotted onto the published version and clamped by the publisher, so a delegated run can only narrow. Workflows fire from seven trigger types and run on text classifiers plus IF/ELSE logic, and connectors template Shopify, Stripe, and GitHub or point at any REST API, syncing as often as every 15 minutes with per-stream progress and run history. Self-hosted realtime runs on one Rust container (the team calls it Sockudo) with a typed room registry and ACL dispatch, echo suppression, and refcounted subscriptions.\n\nWhere it's thin: the integration list is short next to Zendesk or Freshworks, and teams whose triage lives in Slack or Jira won't find those connectors here. There's no mention of native mobile or desktop clients — it's a web app at app.auxx.ai. And the power comes with a literacy tax: procedures, classifiers, and workflow branches assume someone on the team can author logic. If you want a desk that configures itself in an afternoon with no engineering thought, this isn't it. If you want to read the code, watch the runs, and own the data, the free tier is a low-risk way to find out.
Models under the hood
as of 2026-10-31
Limitations
- The published pricing page caps Free at 1 team member and 1 connected channel, and meters AI completions, outbound emails, storage, saved views, datasets, workflows, and workflow runs by tier.
- The scraped pages describe a web application at app.auxx.ai with no mention of native mobile or desktop clients.
- Procedures, classifiers, and workflow branches assume the user can author logic, and the deterministic-procedure model requires users to author playbooks and tool allow-lists.
as of 2026-09-27
Researching Auxx.ai? Get your full AI stack in 60 seconds.
Free, no signup — tell us your goal and get tools matched to your budget & existing stack.
Is Auxx.ai still active?
Auxx.ai is live · free plan, paid from $14/mo · last verified 26 Oct 2026 · viability monitor.
Viability score
How well maintained and how widely used is Auxx.ai? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →What's new in Auxx.ai
Checked 7 days agoAcross the latest 5 updates: 4 feature updates and 1 changelog entry.
Verifying Anyone's Webhook: Providers as Data, Not Code
Auxx.ai replaced roughly ten hand-rolled webhook signature checks with one parametric, timing-safe HMAC verifier driven by data presets.
Record Rules: Building an Automation Engine That Survives Bulk Sync
The CRM automation engine uses a change manifest to collapse O(records) events into O(1) during bulk syncs, suppressing redundant events.
How an Email Becomes a Ticket: Inside Our Ingestion Pipeline
Email ingestion now converges Gmail push, Outlook Graph subscriptions, and raw SES MIME into one pipeline with dedup, threading, and rate limits.
Connections, Part 2: The Secret Lifecycle — Masking, Merging, Refreshing
Credential masking, nesting-aware merges, and single-flight OAuth refresh keep secrets out of the browser.
Self-Hosted Realtime, Part 1: Sockudo, Rooms, and Channel Auth
Auxx.ai replaced hosted Pusher with a single Rust container plus a typed room registry and ACL dispatch.
What do users say about Auxx.ai?
What people actually say about Auxx.ai — is it worth it?
Our community sentiment research written Jul 3, 2026 is more than 90 days old, so it is being re-reviewed against current data and is not shown.
How we verified this
Every listed fact about Auxx.ai— pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 26 Oct 2026. Pages mix model-assisted synthesis with human review; see how we verify.
Verification history
We have re-verified Auxx.ai 11 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed SSL certificate
- — changed SSL certificate
- — changed limitations
- — changed who it suits, description, our verdict, features, hidden costs, integrations, limitations, switching in, switching out, who should skip it, pricing tiers, pricing fit, setup time, summary, use cases
- — changed pricing tiers, description, our verdict, who it suits, who should skip it, integrations, summary, features
- — changed pricing page, limitations
Showing the 6 most recent of 11 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does Auxx.ai cost in 2026?
Auxx.ai: Free to start; paid plans from $14/mo. Pricing last verified 26 Oct 2026.
Plans compared
Every published Auxx.ai tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Free | Free | — | A solo operator or two-person store testing whether grounded AI drafts actually cut their reply timeAdds: Starting tier at $0/month: 1 team member, 1 connected channel, 50 AI completions, 100 outbound emails, 1 GB storage, 3 workflows and 100 workflow runs |
| Starter | $14/mo | monthly | A growing support team of 3-10 that has outgrown one channel and wants unlimited seatsAdds: Adds unlimited team members, 3 connected channels, 500 AI completions, 10 GB storage, 1 knowledge base (50 articles), 5 datasets, 15 workflows and 5,000 runs |
| Growth | $35/mo | monthly | A scaling business running multiple channels with automations that need API and webhook accessAdds: Adds unlimited channels and knowledge bases, 5,000 AI completions, 50 GB storage, 15,000 workflow runs, plus API access (10,000 calls/month) and webhooks |
| Enterprise | Custom | quote | A larger organization that needs SSO, an SLA guarantee, and no ceiling on API calls or storageAdds: Adds the AI Agent, SSO, unlimited API calls and storage, custom integrations, and dedicated support with an SLA, |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Where the pricing makes sense
The company stage and team size where Auxx.ai's pricing actually pencils out — and where peers do it cheaper.
Free at $0, Starter at $14/mo, Growth at $35/mo month-to-month — annual billing takes 30% off — sits well under Zendesk or Freshworks per-agent pricing for a small Shopify team. Enterprise is custom. The startup program discounts up to 90% in year one, 50% in year two, and 25% in year three for teams with under 15 employees and under $10M raised.
Has Auxx.ai's pricing changed?
No plan price for Auxx.ai has moved since we began logging in Aug 2026; the pricing page is re-read on every verification pass.
Who should pick Auxx.ai?
Pick Auxx.ai if you are Shopify merchants who want automated support and a CRM in one place, Small support teams replacing Zendesk or Freshdesk who want to keep data ownership, Teams willing to write and audit plain-language agent procedures, Startups under 15 employees that qualify for up to 90% off year one.
Look elsewhere if you are Teams whose triage and bug workflow runs inside Slack, Jira, or Notion, Global stores needing verified multi-language support across conversations, Large enterprises that need SSO and unlimited API calls from day one, Buyers who want zero logic literacy — workflow branches and classifiers still need setup thinking.
Skip it if Skip Auxx.ai if your support triage, bug tracking, and internal handoffs already live in Slack or Jira and you don't want to move that work into a support-first CRM to use the agent.
GeneratedReal-world workflow fit
Concrete scenarios for the personas Auxx.ai actually fits — and what changes day-one when you adopt it.
Connect the Shopify and Gmail connectors, upload the refund and shipping docs into a knowledge base, then switch on the ticket-triage workflow so new tickets are classified and drafted before anyone opens the inbox.
Outcome: Kopilot drafts replies with citations to the refund policy and shipping FAQ, and each customer record shows the matching order and prior conversations.
Write procedures for refunds, damaged-on-arrival, and return-label reissues, give each agent only the tools it needs, and run ticket triage plus an 08:00 invoice chaser on schedule triggers.
Outcome: Replies follow the same playbook every time, and a delegated run can't exceed the publisher's access because permissions are clamped to the published version.
Deploy the Rust realtime container in place of hosted web pub/sub, point the connector engine at internal REST endpoints, and watch per-stream sync progress in the run history.
Outcome: Realtime updates and connector syncs stay inside your own infrastructure, with the same echo suppression and refcounted subscriptions the hosted build uses.
Use cases
- Draft grounded replies to routine tickets, with each answer citing the passage it came from
- Route tickets by sentiment, urgency, or product type using conditional workflows
- Trigger a Shopify refund or order lookup from inside a support workflow
- Give agents a single record showing contacts, tickets, orders, and conversations
- Publish a themed public knowledge portal from documentation you already have
- Chase invoices or overdue orders on a daily schedule trigger
- Sync support records from Stripe and Shopify on a 15-minute cadence
- Build custom entities like Parts and Companies to fit your own data model
Setup time & first value
How long it actually takes to get something useful out of Auxx.ai — broken out by persona, not the marketing-page minute.
Free tier: minutes to sign up, but allow an afternoon to upload docs and write your first procedure before the drafts are useful. Starter in a small team: a day or two to wire Shopify and Gmail, build one or two knowledge bases, and test a triage workflow. Self-hosted or custom-connector setups: a week or more, since you're standing up the realtime container and mapping fields yourself.
Switching to or from Auxx.ai
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Zendesk: export tickets and contacts, map them onto Auxx contacts, tickets, and orders, then re-point your support email and rebuild macros as procedures
- →From Freshdesk: bring across contacts and ticket history via CSV import, then recreate canned responses as knowledge base articles so Kopilot has something to cite
- →From a shared Gmail inbox: connect the Gmail connector, let the ingestion pipeline dedup and thread the existing messages, then start drafting from there
- →From a Shopify-only setup: connect the Shopify connector first so orders and customers land in the CRM before you switch on automated replies
- ↗To Zendesk: export contacts, tickets, and conversations as CSV, and rewrite procedures as macros and triggers in the new desk
- ↗To Freshworks: move contacts and ticket history across, and rebuild workflows as their automations since trigger types differ
- ↗To a self-managed CRM plus a separate helpdesk: keep the Auxx database export as your record archive and rebuild the CRM model elsewhere
- ↗To Slack or Jira-based triage: export ticket data and re-create routing rules natively in those tools
Integrations
Resources & guides
Tutorials & Learning
Official links
What are the best Auxx.ai alternatives?
The closest alternatives to Auxx.ai we list are Freshdesk, Zendesk and Customerly. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Freshdesk | Freemium | Pricing not published | — |
| Zendesk | Paid | Pricing not published | — |
| Customerly | Paid | Pricing not published | — |
Alternatives to Auxx.ai
View allFreshdesk
Freshdesk is Freshworks' customer service platform with a prebuilt Freddy AI agent that starts resolving email tickets from day one.
Zendesk
AI customer service platform with autonomous AI agents on messaging, email, voice, and social, built on the Resolution Platform.
Customerly
Customerly's Aura AI agent resolves support tickets end to end — refunds, churn recovery, lead qualification — not just replies.
Tools that pair well with Auxx.ai
Common stack mates teams adopt alongside Auxx.ai, with the specific reason each pairing earns its keep.
Freshdesk
Freshdesk is Freshworks' customer service platform with a prebuilt Freddy AI agent that starts resolving email tickets from day one.
Zendesk
AI customer service platform with autonomous AI agents on messaging, email, voice, and social, built on the Resolution Platform.
Customerly
Customerly's Aura AI agent resolves support tickets end to end — refunds, churn recovery, lead qualification — not just replies.
Auxx.ai vs its closest rival
Auxx.ai's closest head-to-head is with B Rokratt.
Our Auxx.ai vs B Rokratt verdict written Jul 2, 2026 is more than 90 days old, so it is being re-reviewed against current data and is not shown.
Frequently asked questions
Categories
Best-of guides
Used Auxx.ai? Help shape our editorial sentiment research.