Careforce

Careforce deploys two AI agents—Angelica, a care coordinator, and David, a data analyst—to automate the labor-intensive outreach and administrative work that drains healthcare teams. Built for payors, FQHCs, primary care, and specialty practices, Careforce handles appointment scheduling, reminders, care gap closure, referral management, and redetermination outreach across 33 languages. The platform integrates deeply with major EHRs like Epic, AthenaHealth, and Cerner, pulling real-time data on patient demographics, HEDIS metrics, schedule slots, and lab orders so that outreach is always targeted and timely. Angelica makes multilingual phone calls for pre- and post-visit workflows—travel coordination, pre-procedure prep, discharge follow-up, and new member orientation—while David answers operational questions in minutes via API and UI pulls. Together they deliver measurable outcomes: 3x appointments scheduled and 80% care gaps closed, according to Careforce. The system auto-loads outreach lists and schedules, works across all patient portals, and scales across the care continuum, from urgent care to behavioral health to women's health. Careforce positions itself against standalone voice AI tools by emphasizing end-to-end coordination. The argument, laid out in its own blog, is that AI care coordinators outperform pure voice AI because they integrate the full workflow—not just the phone call. That means fewer dropped handoffs and more completed actions, like closing a screening gap or ensuring a patient shows up for a procedure. For organizations drowning in outreach—particularly those navigating Medicaid redetermination or serving multilingual populations—Careforce offers a practical path to "care more, work less." Pricing is not public; you'll need to book a demo to get a quote. Compared to workflow automation tools like Hyro or Notable, Careforce's two-agent model is more comprehensive, but it lacks a self-serve tier, so smaller practices may find the entry cost prohibitive.