Conduit AI
AI agents for hospitality that automate guest communication across every channel and language
Conduit AI is the most complete AI agent platform for hospitality we've seen — chat, voice, internal ops, and now guest-facing portals and smart device control. The pricing tiers scale with volume, making it accessible to small operators, but the $18/mo messaging tier may add up for low-volume teams. For growing STRs and hotel groups, the automation ROI is real, especially with recent updates like Guest Portals and RapidEye video inspections. Competition includes Canary, Akia, and Duve, but Conduit's breadth and depth stand out.
Verified 5d ago · liveness 87/100 · cite: rightaichoice.com/tools/conduit-ai
- Hotels and resorts automating front desk across languages
- Short-term rental operators managing 50+ properties
- Hospitality groups scaling without adding headcount
- Property managers needing proactive maintenance and housekeeping automation
- Non-hospitality businesses needing generic customer support
- Small operators with very low message volume or under 50 listings
- Teams preferring manual high-touch communication over automation
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Skip Conduit AI if you run a non-hospitality business needing generic customer support, or if you're a tiny operator with fewer than 50 listings and very low message volume where per-unit pricing and full-platform complexity outweigh the automation benefits.
Pricing scales per unit (listing) — the more properties you manage, the higher your monthly cost, so the $18/mo messaging entry point multiplies quickly.
Conduit's per-unit pricing is competitive for mid-sized STR operators and hotel groups that need a full-stack automation platform. Compared to simpler messaging-only tools, Conduit offers more depth but at a higher cost per unit. For smaller operations, the Startup package ($899/mo for up to 25 units) is affordable versus hiring staff. However, if you only need basic messaging, cheaper alternatives like Canary or Akia may suffice.
In short
Conduit AI — AI agents for hospitality that automate guest communication across every channel and language. Best for Hotels and resorts automating front desk across languages, Short-term rental operators managing 50+ properties, Hospitality groups scaling without adding headcount. Plans from $18/mo.
What's new in Conduit AI
Checked 5 days agoAcross the latest 2 updates: 2 feature updates.
Conduit 3.12: Jobber integration, in-chat booking, and more
Adds Jobber integration, lets guests book directly in the chat widget, noise cancellation, attachment search, Slack task activity, API pause/resume, door codes in inbox, file uploads in portal questions, and guest portal translation.
Conduit 3.11: time-gated portals, Glass widget theme, Mr Alfred PMS integration
Portals can hide arrival details until a set window, chat widget gets a Glass theme, and Mr Alfred PMS integration added (sync-only).
Viability Score
How well maintained and how widely used is Conduit AI? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: September 2026
How we score →Key Features
- Chat agents on email, WhatsApp, OTAs, socials
- Voice agents answer calls 24/7
- Internal Operator agent that takes action in team tools
- Multilingual guest-facing conversation
- Observability into agent decisions and tool usage
- Proactive workflows that trigger before guests ask
- Performance reporting on automation rate, response time, resolution, satisfaction
- Procedures for multi-step tasks
- API and MCP to control agents from your own stack
- Guest Portals with branded stay page, door codes, upsells, waivers
- RapidEye video inspections (Version 3.9)
- PDF portal signing and e-sign
- Configurable upsell offers and rich listing details (Version 3.10)
- Smart Devices integration for locks, thermostats, sensors
- Repeatable check-in verification steps
About Conduit AI
Conduit AI is a hospitality-focused AI agent platform that automates guest communication and internal operations for hotels, short-term rentals, and hospitality brands. It handles guest conversations end-to-end across text and voice: chat agents reply instantly on email, WhatsApp, OTAs, and socials, while voice agents answer calls around the clock for front desk, restaurants, group sales, and amenities. Internal agents like Operator work alongside your team, taking action in the tools you already use. The platform is built for production with native integrations, multilingual fluency, and observability that lets you inspect every agent decision, including tool usage and transfer reasons. Key features include proactive workflows that run before guests ask, performance reporting on automation rate, response time, resolution rate, and guest satisfaction, and procedures for multi-step tasks the agent runs as needed. Recent updates pushed Conduit deeper into the stay experience: Version 3.12 added Jobber integration, in-chat booking, noise cancellation, attachment search, Slack task activity, API controls, and guest portal translation. Version 3.11 introduced time-gated portals, a Glass widget theme, and a Mr Alfred PMS integration. Version 3.10 added configurable upsell offers, repeatable check-in verification, and more AI model choices for Operator. Version 3.9 brought RapidEye video inspections and PDF portal signing. Version 3.7 introduced Guest Portals and Smart Devices integration. Conduit is SOC 2 Type II compliant, supports HIPAA workflows, and offers enterprise security controls like encryption, role-based access, PII protection, audit logs, and SSO. It's trusted by 300+ hospitality brands in 120+ countries, with a 4.7/5 G2 rating. Pricing starts at $18 per unit per month for messaging, scaling to $30 for Guest, $36 for Guest + Devices, and $48 for Full Suite. A Startup package for 0–25 units is $899/month. Compared to generic customer support platforms, Conduit's hospitality-specific workflows and deep integrations make it a fit for operators who want to scale without adding headcount.
Behind the Verdict
Conduit AI is a comprehensive platform designed specifically for hospitality, covering guest communication, internal operations, and even physical devices. Its strengths lie in its end-to-end automation: chat agents handle every channel, voice agents cover calls 24/7, and the Operator agent acts as an AI teammate within your existing tools. The platform shines with proactive workflows, procedures for multi-step tasks, and deep observability — you can see exactly why an agent transferred a conversation, which builds trust. Recent updates show a clear trajectory: Conduit is moving beyond messaging into the entire stay experience. Portals give guests a branded, single-link hub for check-in, door codes, house guides, upsells, and waivers. Smart Devices integration connects locks, thermostats, and sensors, enabling automated workflows that react to occupancy. RapidEye video inspections and PDF signing close the loop on damage claims and agreements. The Jobber integration in 3.12 expands maintenance coordination, and the in-chat booking feature could capture direct bookings. However, this breadth might be overkill for very small operators who only need basic messaging. The per-unit pricing can add up if you have many listings, though the Startup package helps. The platform requires a modern PMS or API access to unlock its full potential. For teams that prefer manual, high-touch communication, automation may not fit their brand. Overall, Conduit is best for operators who want to scale without adding headcount, especially STRs, hotel groups, and property managers juggling multiple properties. If you're in hospitality and ready to embrace AI-driven operations, Conduit is a strong candidate — just budget for the tier that includes the features you truly need.
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Real-world workflow fit
Concrete scenarios for the personas Conduit AI actually fits — and what changes day-one when you adopt it.
A guest messages on Airbnb asking about early check-in. The Conduit chat agent instantly replies with available times and auto-updates the booking if allowed, while the Operator agent coordinates with housekeeping to confirm.
Outcome: Guest gets instant answer, housekeeping is notified automatically, and the operator saves hours per week.
A guest calls at midnight about a late arrival and parking. The voice agent handles the call, shares door codes via the portal, and logs a task for the morning shift to prepare the room.
Outcome: Guest has a smooth check-in, staff avoids after-hours calls, and the manager sees the interaction in reporting.
A guest reports a leaky faucet. The agent triages the request, creates a Jobber work order, notifies the maintenance team via Slack, and follows up with the guest when resolved.
Outcome: Maintenance is handled end-to-end, guest satisfaction stays high, and the manager has full visibility.
Use Cases
- Automate guest check-in/check-out via voice and text.
- Qualify inbound leads from property listings and book tours.
- Handle maintenance work orders end-to-end with AI triaging.
- Process reservation modifications and cancellations automatically.
- Provide 24/7 concierge for amenities, local attractions, dining.
- Coordinate with field service teams via scheduling and reminders.
- Automate housekeeping coordination and gap night filling.
- Run proactive upsell campaigns (room upgrades, late checkout).
Models Under the Hood
as of 2026-08-30
Limitations
- Pricing starts at $18/unit/mo for Messaging and scales by unit count.
- The Full Suite requires sales contact.
- The platform is built for hospitality, so non-hospitality businesses will find it misaligned.
- For small operators with low message volume, the per-unit cost may outweigh benefits.
- Deep integrations require a modern PMS or API access; without that, some automation features may be limited.
- The platform's breadth can be overwhelming for teams that prefer simple manual communication.
as of 2026-08-29
Verification history
We have re-verified Conduit AI 16 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 16 verification passes.
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12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Conduit AI tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Messaging
$18 / unit / mo
Ideal for
Small STR operators or independent hotels that primarily need automated guest communication across channels, with basic voice AI and reporting.
What this tier adds
Starting tier with 40 credits per unit per month; includes unified inbox, voice AI, PMS/OTA integrations, Operator, workflows, and analytics.
Guest
$30 / unit / mo
Ideal for
Operators who want to enhance the guest experience with a portal, concierge, guidebooks, and upsell capabilities.
What this tier adds
Adds the in-portal AI concierge, rich-media guidebooks, damage waivers (no SKU fee), and upsells with one-click payment, plus 60 credits per unit.
Guest + Devices
$36 / unit / mo
Ideal for
Property managers who want to integrate smart home devices and automate access codes for guests and staff.
What this tier adds
Builds on Guest with smart home integration, portal-integrated devices, access codes, and device management workflows, plus 80 credits per unit.
Full Suite
Talk to Sales
Ideal for
Large hospitality groups or property management companies that need workforce management, scheduling, dispatch, and inventory management in one system.
What this tier adds
Adds Tasks and Workforce, agentic operations workflows, scheduling/dispatch, and inventory management, with 100 credits per unit; requires sales contact.
0–25 units Startup
$899 / mo
Ideal for
New or growing operators with up to 25 units who want the full feature set without a high per-unit cost or implementation fee.
What this tier adds
A flat $899/month for 2,000 credits and the entire platform, no implementation fee — a value entry point for small portfolios.
Where the pricing makes sense
The company stage and team size where Conduit AI's pricing actually pencils out — and where peers do it cheaper.
Conduit's per-unit pricing is competitive for mid-sized STR operators and hotel groups that need a full-stack automation platform. Compared to simpler messaging-only tools, Conduit offers more depth but at a higher cost per unit. For smaller operations, the Startup package ($899/mo for up to 25 units) is affordable versus hiring staff. However, if you only need basic messaging, cheaper alternatives like Canary or Akia may suffice.
Setup time & first value
How long it actually takes to get something useful out of Conduit AI — broken out by persona, not the marketing-page minute.
For a simple messaging setup, you can connect your PMS and channels in under an hour. Adding Portals, Smart Devices, or custom workflows may take a few days to configure. The Startup package claims no implementation fee, so you can get started quickly.
Switching to or from Conduit AI
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Hospitable: Import your automation rules and conversation history into Conduit's unified inbox, then map your PMS integration.
- →From Guesty: Guesty's reservation data syncs with Conduit, and you can replicate common guest workflows using Conduit's templates.
- →From Canary: Move your messaging channels and set up Conduit's voice agents and portals for a broader feature set.
- ↗To Hospitable: Export conversation logs and use Hospitable's own PMS integration to rebuild your automation rules.
- ↗To Guesty: Guesty is a full PMS, so you can manage properties there and use its built-in messaging, though you'll lose Conduit's advanced AI agents.
Integrations
Resources & Guides
- Resourceconduit.ai
Measuring What Matters — The Metrics That Actually Tell You If AI Is Working | Conduit
Helpful link from conduit.ai
- Resourceconduit.ai
AI Gone Wrong — Lessons from Hospitality Teams That Fixed It Fast | Conduit
Helpful link from conduit.ai
- Resourceconduit.ai
Why Your AI Gets Guest Communication Wrong (And How to Fix It) | Conduit
Helpful link from conduit.ai
- Resourceconduit.ai
Why PMS Integration Is the Make-or-Break Factor for AI Guest Communication | Conduit
Helpful link from conduit.ai
- Resourceconduit.ai
AI Voice That Sounds Human, Works Like a Pro: How Conduit Is Changing the Conversation | Conduit
Helpful link from conduit.ai
- Resourceconduit.ai
AI-Powered Support Platform: Automate Resolutions, Cut Costs, and Scale Without Headcount | Conduit
Helpful link from conduit.ai
- Resourceconduit.ai
How Conduit Customers Are Using AI to Win More Direct Bookings | Conduit
Helpful link from conduit.ai
Tutorials & Learning
Official links
Tools that pair well with Conduit AI
Common stack mates teams adopt alongside Conduit AI, with the specific reason each pairing earns its keep.
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NICE Enlighten AI
AI embedded across NICE CXone to analyze every interaction and coach agents in real time.
HiJiffy
AI guest communications platform for hotels to automate FAQs and drive direct bookings.
Alternatives to Conduit AI
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NICE Enlighten AI
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