Dialbox
Dialbox is a 24/7 AI phone answering service plus the business phone line, built for Canadian service businesses.
Dialbox is a bundle play: phone line, AI receptionist, booking, and SMS follow-up on one predictable monthly call pool rather than a per-minute meter. Core at $129/mo CAD for 100 AI-handled calls fits a solo operator losing jobs to voicemail, and Quebec-accented French covers bilingual Canadian businesses that US-first competitors rarely match. Pro at $299/mo CAD is where locations, Conversation Flows, and outbound unlock. The honest tradeoff is depth on the low end — one standard integration on Core, outbound only on Pro and up, and heavy custom API work or volumes past 900 AI calls a month push you to Managed. Compare to Rosie and Lucy rather than to a generic answering add-on.
Verified 5d ago · liveness 78/100 · cite: rightaichoice.com/tools/dialbox
- Canadian solo operators and freelancers in trades or professional services losing jobs to voicemail
- Small medical, dental, and chiro clinics that need 24/7 intake plus booking on one line
- Law firms and financial advisors who want every intake call summarized and ranked by urgency
- Field service businesses (HVAC, plumbing, electrical) taking bookings from job sites
- Teams needing bespoke API workflows or deep custom CRM automation out of the box
- Buyers requiring on-premise deployment or data residency outside Canada and the US
- High-volume call centers clearing well over 900 AI-handled calls a month without moving to Managed
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Skip Dialbox if you want one standard integration and no outbound follow-up — Core covers that, but if you need many systems connected or warm campaigns on day one, you are looking at Pro at $299/mo CAD rather than the $129/mo CAD entry tier.
Past your included pool (100 on Core, 300 on Pro, 900 on Max), extra AI-handled calls are not free — high-volume months push you toward the next tier or Managed from $999/mo CAD.
Dialbox sits in the mid-market for Canadian AI receptionist bundles. At $129/mo CAD Core and $299/mo CAD Pro it costs more than a bolt-on answering add-on or a standalone AI answerer you attach to an existing phone system, and less than staffing a human receptionist or a full virtual receptionist service. Teams past 900 AI-handled calls a month, or needing many locations and a planned rollout, commit to Managed from $999/mo CAD.
In short
Dialbox — Dialbox is a 24/7 AI phone answering service plus the business phone line, built for Canadian service businesses. Best for Canadian solo operators and freelancers in trades or professional services losing jobs to voicemail, Small medical, dental, and chiro clinics that need 24/7 intake plus booking on one line, Law firms and financial advisors who want every intake call summarized and ranked by urgency. Plans from CA$129/mo.
What's new in Dialbox
Checked 5 days agoAcross the latest 5 updates: 5 news mentions.
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Free AI Answering Trials: Canada Buyer's Guide
Explains how free AI answering trials work, what limits to check, and when Canadian service businesses should choose a paid AI receptionist.
Bilingual AI Receptionist for Quebec and Canada
A guide to evaluating bilingual AI receptionists for English, French, and Quebec callers, covering booking, routing, and SMS follow-up.
How Much Does an AI Receptionist Cost Canada
Breaks down Canadian AI receptionist pricing models and compares handled-call versus per-minute billing before you buy.
Viability Score
How well maintained and how widely used is Dialbox? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- 24/7 AI phone answering in English, French, Spanish, and 23+ more languages
- Quebec-accented Canadian French AI voices for bilingual callers
- AI caller qualification with customizable intake questions
- Native appointment booking into your calendar, with CRM sync across plans
- Call summarization with priority and urgency ranking
- Spam filtering and low-priority call flagging
- Business phone line with calling, texting, and MMS
- Browser softphone for team calls and texts under the business number
- Call transfer to the right team member with unlimited transfer destinations
- Keep your existing number or start with a new Dialbox business line
- Live web lookups and business knowledge training on services, hours, and policies
- Website AI chatbot, website forms, and forwarded email intake
- Chat to SMS and SMS follow-up tied to the customer record
- Conversation Flows for data lookups and action support (Pro and up)
- Warm outbound campaigns with manual and AI SMS (Pro and Max)
About Dialbox
Dialbox bundles an AI receptionist with the phone system itself, aimed at Canadian service businesses in trades, clinics, law, and professional services. You keep your existing number or take a new Dialbox line, then forward calls when ready; the AI answers live, qualifies callers with your own intake questions, books appointments into Google or Microsoft calendars, routes urgent requests, and sends SMS follow-up. Calls, texts, website chats, forms, and forwarded email land in one inbox sorted by urgency so your team calls back hot leads first and works spam last. The front desk speaks English, French with Quebec-accented voices, Spanish, and 23 more languages. Pricing runs on monthly AI-handled call pools rather than a minute meter: Core is $129/mo CAD for 100 AI-handled calls, Pro $299/mo CAD for 300, and Max $699/mo CAD for 900, each with a 7-day trial that requires a credit card. Pro and Max add multiple locations, resource documents, Conversation Flows, warm outbound campaigns, and, on Max, phone support plus an Assist Station and Front Desk Kiosk. Managed, from $999/mo CAD, sizes a custom pool and plans the rollout with a success manager. It differs from bolt-on answerers by putting the line, team calling and texting, transfers, caller ID, and browser softphone in the same workspace as the AI. If you already like your phone stack and only want cheap overflow, a standalone answerer is cheaper; if you want the line, booking, and follow-up on one bill, the bundle is the point.
Behind the Verdict
The distinctive thing about Dialbox is that it sells capacity, not minutes. Every plan includes AI answering, a business phone line, texting, native calendar booking, website intake, Assist, and customer history; the tiers differ in how many AI-handled calls you get (100 on Core, 300 on Pro, 900 on Max) and how much depth you unlock. Because a call the receptionist finishes end to end — answer, qualify, book, text, summarize — draws on that pool, your costs do not scale with how chatty a caller is. That is easier to forecast than a minute meter, and it is the right shape for a clinic, law firm, or HVAC shop that mostly fields short booking calls. Strengths worth naming: the phone system is included, so customers see your business number rather than a technician's cell, and team calls, texts, and transfers happen from a browser softphone with every exchange attached to the customer record. Intake is genuinely multimodal — calls, SMS and MMS, website chat, forms, and forwarded email all land in one inbox with priority ranking, call summaries, and spam separation. The AI trains on your services, hours, policies, and pricing, does live web lookups, and handles English, French including Quebec-accented voices, Spanish, and 23 more languages. Pro adds resource documents, Conversation Flows, and unlimited integrations; Max adds approved action calls, an Assist Station, and a Front Desk Kiosk for in-person check-in. Where it does not fit: Core ships with a single standard integration, so a business that needs many systems connected on day one has to step up to Pro. Warm outbound lives on Pro and Max. Very high-volume operations past the Max pool, or teams needing bespoke API automation, are steered to Managed with a success manager, which means a sales conversation and a quote rather than a checkout. If you already love your phone provider and only want overflow coverage, the bundle is more than you need.
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Real-world workflow fit
Concrete scenarios for the personas Dialbox actually fits — and what changes day-one when you adopt it.
You forward your existing business number to Dialbox before a full day on job sites, and the AI answers live calls, asks your intake questions, and books qualified jobs straight into your Google Calendar.
Outcome: Jobs get booked while you work; each call arrives as a summary with the caller's details so you call back only the ones that matter.
You run Pro with up to 3 locations on one shared number, load your service menu and policies as resource documents, and let the AI handle intake, booking, and after-hours calls in English or Quebec-accented French.
Outcome: No patient call goes to voicemail, bookings land on the team calendar, and the front desk starts each day with an urgency-sorted inbox.
Calls, forms, and forwarded email flow into one Dialbox inbox where the AI qualifies the matter, captures contact details, and ranks the enquiry by urgency before anyone picks up the phone.
Outcome: New-client intakes are summarized and ready to review, and lower-priority enquiries drop down the queue instead of interrupting consultations.
Use Cases
- Answer every call automatically after hours or while you're with a client.
- Book appointments directly into your Google or Microsoft calendar from phone calls.
- Qualify callers by asking custom questions and flag hot leads for immediate callback.
- Take detailed messages with normalized contact info and instant notifications.
- Run warm outbound campaigns to follow up with leads via SMS and AI calls (Pro/Max).
- Provide staff with voice-activated lookup of customer histories and call summaries.
- Let a bilingual Quebec/English business serve both caller groups with one number.
- Filter spammers and low-priority callers so your team works the inbox in the right order.
Limitations
- Dialbox bills on monthly AI-handled call pools, not per-minute: Core is $129/mo CAD for 100 AI-handled calls, Pro is $299/mo CAD for 300, and Max is $699/mo CAD for 900.
- Outbound warm campaigns are included only on Pro and Max, and Assist depth is plan-dependent — chat lookups on Core, voice lookup added on Pro, approved action calls on Max.
- Core includes one standard integration; unlimited integrations arrive on Pro.
- The 7-day trial requires a credit card.
- Custom capacity, extra locations, or launch work means moving to Managed from $999/mo CAD.
as of 2026-10-13
Verification history
We have re-verified Dialbox 9 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
Showing the 6 most recent of 9 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Dialbox tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Core
$129/mo CAD
Ideal for
Solo and low-volume Canadian owners — a plumber, RMT, or single-lawyer practice — who want one business line answered around the clock instead of personal-cell callbacks.
What this tier adds
Starting tier: 100 AI-handled calls a month, the included business line, native booking, one Phone + Assist license with chat lookup, and one standard integration.
Pro
$299/mo CAD
Ideal for
Owner-operated businesses ready to make Dialbox the front office — a two- or three-location clinic or a small trades team fielding bookings, texts, and follow-up.
What this tier adds
Adds 300 AI-handled calls a month, up to 3 locations, resource documents, Conversation Flows, unlimited integrations, and warm outbound with 1,000 SMS plus up to 75 AI campaign calls from the pool.
Max
$699/mo CAD
Ideal for
Busier teams with a bigger call pool and up to 5 locations that also want phone support and in-person check-in.
What this tier adds
Adds 900 AI-handled calls a month, up to 5 locations, Assist voice lookup plus approved action calls, Assist Station and Front Desk Kiosk, 5,000 outbound SMS and up to 300 AI campaign calls, and phone support.
Managed
Starting at $999/mo CAD
Ideal for
Teams with higher call volume, multiple locations, or launch work that should be planned before checkout and mapped with a dedicated contact.
What this tier adds
Custom-sized call pool, planned location and number setup, resource documents imported before launch, integrations and migration mapped with your team, and a success manager coordinating setup.
Where the pricing makes sense
The company stage and team size where Dialbox's pricing actually pencils out — and where peers do it cheaper.
Dialbox sits in the mid-market for Canadian AI receptionist bundles. At $129/mo CAD Core and $299/mo CAD Pro it costs more than a bolt-on answering add-on or a standalone AI answerer you attach to an existing phone system, and less than staffing a human receptionist or a full virtual receptionist service. Teams past 900 AI-handled calls a month, or needing many locations and a planned rollout, commit to Managed from $999/mo CAD.
Setup time & first value
How long it actually takes to get something useful out of Dialbox — broken out by persona, not the marketing-page minute.
Solo owners on Core: add your business details, take a test call, and forward your number — most are answering live within a day. Clinics and multi-location teams on Pro: expect a few days to import resource documents, connect calendars and CRMs, and build Conversation Flows. Managed rollouts from $999/mo CAD are planned with a success manager and follow an agreed launch schedule.
Switching to or from Dialbox
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From voicemail only: keep your existing number, add your hours, services, and policies in Dialbox, run a test call, then forward calls when ready.
- →From a human answering service: forward the line to Dialbox, load your intake questions as call qualification, and let the AI book instead of taking messages.
- →From a standalone AI answering bolt-on: move the business line itself into Dialbox so calls, texts, and follow-up share one workspace and customer record.
- ↗To a standalone AI answering add-on over your existing phone system: forward the line to the answerer and keep your phone provider, accepting that booking and follow-up leave one workspace.
- ↗To a human virtual receptionist service: port or forward the Dialbox number to the service and export customer history so intake notes carry over.
- ↗To a contact-center stack for volume past 900 AI calls a month: stand up the new platform, then redirect the business number once call routing is verified.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Dialbox”, and we withheld 6: 6 could not be judged, because “Dialbox” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Dialbox.
Official links
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Featured Head-to-Head Comparisons
Dialbox vs Hi Marley
Dialbox and Hi Marley serve completely different buyers. Dialbox is an AI front desk for solo operators and small businesses needing 24/7 call answering, scheduling, and follow-up. Hi Marley is a specialized SMS-first claims platform for P&C insurers. Choose Dialbox if you run a small practice or service business; choose Hi Marley if you're an insurance carrier looking to modernize claims communication and reduce cycle time.
Dialbox vs B Rokratt
Choose Dialbox if you're a solo operator anywhere needing 24/7 call handling, booking, and follow-up. Choose Bürokratt if you're an Estonian citizen or e-resident navigating government services. They serve completely different needs; no direct competition.
Dialbox vs Chatlyn
Dialbox and Chatlyn serve completely different industries. Dialbox is a turnkey AI phone answering and booking system for solo operators and small practices, while Chatlyn is a hospitality‑focused omnichannel messaging platform tied to property management systems. Your choice depends entirely on whether you run a hotel or a service business that relies on phone calls and calendar bookings.
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