Glean
Enterprise AI work platform unifying permission-aware search, assistant, and governed agents across 250+ business tools.
Glean is a top-tier choice for large enterprises needing permission-aware AI across their entire tool stack. Its deep integrations (250+ connectors), token-saving architecture, and governance controls directly address the two biggest enterprise AI pain points: security and runaway model costs. If your organization runs on Slack, Jira, Salesforce, and SharePoint and needs AI that respects permissions, Glean is among the best. However, sales-led pricing and substantial setup effort mean it's not for small teams or casual use. Consider Microsoft Copilot for Microsoft 365 for simpler, lower-cost integration within the Microsoft ecosystem, or Perplexity for a lightweight chat experience.
Verified 10d ago · liveness 69/100 · cite: rightaichoice.com/tools/glean
- Large enterprises needing secure, permission-aware AI across all departments
- Teams wanting to reduce internal support tickets with an AI knowledge base
- Organizations looking to auto-generate content and research from internal data
- IT and compliance teams requiring full AI observability and governance
- Small businesses with limited collaboration tool integrations
- Teams looking for a simple chatbot without enterprise security overhead
- Users who need a low-cost or free AI assistant
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Skip Glean if you're a small team or SMB with a limited tool stack, need a plug-and-play AI chatbot without heavy enterprise setup, or can't commit to a sales-led purchasing process.
Glean's pricing is contract-based and quoted by sales; there's no published price, so budget negotiation is required and may include per-seat or usage-based fees that only surface in the quote.
Glean's pricing is enterprise-grade, typically $50-100+ per user per month, fitting large organizations with complex needs. For smaller teams, Microsoft Copilot (starting ~$30/user/mo) or Perplexity (Pro ~$20/mo) offer cheaper per-seat alternatives, though they lack Glean's deep integration breadth and governance.
In short
Glean — Enterprise AI work platform unifying permission-aware search, assistant, and governed agents across 250+ business tools. Best for Large enterprises needing secure, permission-aware AI across all departments, Teams wanting to reduce internal support tickets with an AI knowledge base, Organizations looking to auto-generate content and research from internal data. Contact Sales pricing.
What's new in Glean
Checked 10 days agoAcross the latest 1 update: 1 news mention.
Viability Score
How well maintained and how widely used is Glean? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: September 2026
How we score →Key Features
- Enterprise Search with hybrid keyword+vector retrieval across 250+ connectors
- Personal AI assistant with proactive intelligence (anticipates what matters next)
- Data analysis and research from internal data
- Content creation with grounded, on-brand output
- Work execution across connected apps (Slack, Jira, etc.)
- Agent Builder for drag-and-drop agent creation
- Agent Orchestration for cross-system automations
- Agent Governance for scaling agents with control
- Pre-built Agent Library of trusted, reusable agents
- Agent Harness for planning and adapting intelligently
- Enterprise Graph for company-wide context
- Personal Graph for individual work insights
- System of Context for unified knowledge
- Model Hub with access to 35+ LLMs
- AI Gateway for token reduction and governance
About Glean
Glean is an enterprise AI work platform that connects the tools your company already runs—Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, Salesforce, and more than 250 others—and layers a permission-aware AI layer over them. It combines three core products: Glean Assistant, a personal AI assistant that anticipates what you need next; Glean Agents, a builder and orchestrator for cross-system automations; and Enterprise Search, the foundation for grounded answers. What sets Glean apart is its Enterprise Graph and Personal Graph, which encode how your company works and how you personally work, so answers are grounded in your actual data and only show what you're allowed to see. The platform includes a Model Hub with access to 35+ LLMs, an AI Gateway that reduces token usage by 30% versus off-the-shelf MCP tools, and a browser extension that brings AI to any web app. Built for large organizations, Glean emphasizes security (ISO 42001, HIPAA, SOC 2 Type II, GDPR, TX-RAMP Level 2), full observability, and data governance. Customers like Booking.com, Zillow, TIME, and Ericsson use it to save an average of 11 hours per worker per week, reduce internal support tickets by 20%, and achieve 93% enterprise adoption within two years. If you need AI that respects permissions, cuts token costs, and can scale across departments, Glean is built for you—but it's an enterprise commitment, not a plug-and-play chatbot.
Behind the Verdict
Glean stands out in the crowded enterprise AI space because it's built around context and permissions, not just a chat interface. The Enterprise Graph and Personal Graph are the core differentiator: they model how your company works and how each individual works, so answers are grounded in actual data and respect access controls. This makes a real difference in compliance-heavy industries. The breadth of integrations (250+ connectors) is impressive, and the platform's token-saving features—auto-routing to the right model and an AI gateway—help control costs, which is a big deal given how quickly AI spend can balloon. That said, Glean is not a lightweight tool. There's no self-serve sign-up or public pricing; you have to talk to sales, and the setup is heavy. You'll need dedicated IT effort to connect all your tools and configure the graph. For small teams or companies with a small tool stack, this is overkill. The value scales with the number of connected tools—if your stack is niche or homegrown, you'll see far less benefit. Where Glean shines: large enterprises with complex, permission-sensitive environments. Where it doesn't: startups or SMBs looking for a quick AI assistant. If you're in the Microsoft ecosystem, Microsoft Copilot might be simpler and cheaper. If you just need a research chatbot, Perplexity is lighter. But for a serious enterprise deployment, Glean is a strong contender.
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Real-world workflow fit
Concrete scenarios for the personas Glean actually fits — and what changes day-one when you adopt it.
Wants to reduce employee support tickets by enabling self-service answers for common HR and IT policies.
Outcome: Connects Glean to Confluence and ServiceNow, uses Agent Builder to create an IT help agent that resolves queries 24/7, cutting tickets by 20%.
Needs account intelligence and meeting prep across CRM and email before client calls.
Outcome: Uses Glean Assistant to pull Salesforce records and past email threads, generating a briefing that saves 30 minutes per rep per day.
Wants to improve code search and onboarding for new developers.
Outcome: Enables Enterprise Search over GitHub and internal wikis, letting engineers ask natural-language questions about codebases, shortening ramp-up time.
Use Cases
- Engineering teams searching internal codebases and documentation with natural language.
- Customer service agents retrieving relevant product info and past tickets instantly.
- Sales reps getting account intelligence and meeting prep from CRM and email.
- Marketing teams accessing campaign assets, analytics, and approvals across tools.
- IT and People teams automating employee onboarding queries and policy lookups.
- Legal teams quickly locating contracts and governance documents across repositories.
- Finance teams pulling real-time metrics from ERP and spreadsheets for analysis.
- Executives getting a daily briefing across the company's knowledge base.
Models Under the Hood
as of 2026-08-31
Limitations
- Glean is an enterprise-focused platform, and pricing is not publicly listed—you must contact sales for a quote, which makes it inaccessible to small teams.
- Setup is non-trivial: integrating 250+ tools and configuring the Enterprise Graph requires dedicated IT effort, so you won't get value on day one.
- The platform's value scales with the number of connected tools; if your stack is niche or homegrown, you'll see less benefit.
- There's no free tier or self-serve sign-up, so you can't trial it casually.
as of 2026-08-28
Verification history
We have re-verified Glean 17 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 17 verification passes.
Free to cite with attribution — this page re-verifies continuously.
Where the pricing makes sense
The company stage and team size where Glean's pricing actually pencils out — and where peers do it cheaper.
Glean's pricing is enterprise-grade, typically $50-100+ per user per month, fitting large organizations with complex needs. For smaller teams, Microsoft Copilot (starting ~$30/user/mo) or Perplexity (Pro ~$20/mo) offer cheaper per-seat alternatives, though they lack Glean's deep integration breadth and governance.
Setup time & first value
How long it actually takes to get something useful out of Glean — broken out by persona, not the marketing-page minute.
Set up takes weeks to months depending on scope: initial connector configuration and pilot with a few dozen users typically takes 2-4 weeks of IT effort, then enterprise-wide rollout and graph tuning may take another 1-2 months.
Switching to or from Glean
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Microsoft Copilot: Use Glean's connector for SharePoint and Teams to index existing Microsoft data, and configure the Enterprise Graph to map permissions.
- ↗To Microsoft Copilot: Export Glean-indexed data from its connectors and rely on Microsoft's native graph for permission-aware search.
Integrations
Resources & Guides
- Resourceglean.com
Glean Academy Guest Lectures: Season 2
Helpful link from glean.com
- Resourceglean.com
Enterprise AI resources, guides & studies
Helpful link from glean.com
- Resourceglean.com
Work AI blog - AI agents, assistant, and search resources
Helpful link from glean.com
- Resourceglean.com
AI Prompt Library – Discover and Share Powerful Prompts
Helpful link from glean.com
- Resourceglean.com
Upcoming + on-demand enterprise AI webinars
Helpful link from glean.com
Tutorials & Learning
Official links
Popular in Enterprise Search & Internal Knowledge
Frequently Asked Questions
Categories
Best-of guides
Topics
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