Helios

Helios is an AI customer experience and sales agent for companies in LatAm, working across the WhatsApp Business Platform, phone calls, Instagram DMs and email. It is built for revenue teams in financial services, hospitality and travel, ecommerce and retail, healthcare, real estate, automotive, logistics and education, where an unanswered lead in a shared inbox is the whole problem. The pitch is that customers keep writing where they already are — the agent receives every channel, decides what to do, and keeps your systems in sync, so nobody learns a new inbox. You start by picking a role: front desk, lead qualifier, follow-up, meeting booker, customer support or collections. Each role is the same agent with a different brief, running in the same session, and a custom builder takes a plain-language job description and shapes it into a working brief. Knowledge grounding works off content you point at — a product catalog, help center and price list — so answers come from your material rather than the open internet. The agent asks qualifying questions, scores leads, assigns owners, reads your calendar and confirms slots inside the thread, and writes every action back to HubSpot, Salesforce, Zendesk or your own API. Anything outside your confidence threshold or parked on a restricted topic goes to a person with the full transcript attached. Replies run natively in English and Spanish, including mixed-language threads, matching whatever language the customer used. Setup is documented as roughly five minutes self-serve — connect channels, upload knowledge — with a supervised first week before you widen it. Security defaults include encryption in transit and at rest, role-based access, a full audit log of every action, a data-processing agreement, and no training of foundation models on your data. Against voice-only AI agents or generic chatbot builders, Helios positions itself as the middleware between your channels and your CRM rather than a replacement for either.