Intavia is live · pricing from £249/mo · last verified 8 Nov 2026 · viability monitor
Intavia
Intavia is an AI phone receptionist that answers clinic and salon calls 24/7 and books appointments straight into your PMS or CRM.
The plan that actually earns its keep is Essential at £349/mo with 650 minutes and real PMS write-back; Lite at £249/mo answers calls and logs tasks but leaves your team doing the booking. If reception is drowning in reschedules on Dentally, Cliniko or Phorest, the connected tiers do work a message-taking service can't. Below roughly 550 minutes a month, or outside appointment-led healthcare, price the alternative first.
Verdict generatedVerified 5d ago · liveness 68/100 · cite: rightaichoice.com/tools/intavia
- Dental practices on Dentally, Cliniko or Phorest losing bookings to unanswered phones
- Salons and spas on Phorest that want 24/7 booking plus reminder and waitlist calls
- Clinics with a heavy out-of-hours call share — the sample month showed 174 such calls
- Multi-location groups needing consistent call handling and cross-site reporting
- Non-appointment businesses such as retail or e-commerce — the product is built around booking workflows
- Solo practitioners under roughly 550 minutes a month, where Lite is expensive per minute
- Teams that want to train the AI beyond approved practice policies and call scripts
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Skip Intavia if you need the AI to write bookings into your PMS but want to pay the £249/mo Lite rate — connected write-back only starts at Essential at £349/mo, or if you're not an appointment-led business at all.
Every plan has a hard monthly minute allowance, so going past Essential's 650 minutes adds £0.54 per extra minute — a busy month can add meaningfully to the bill.
Five published tiers from £249/mo Lite to a custom Enterprise quote. Connected write-back starts at £349/mo Essential; Growth at £749/mo and Scale at £1,249/mo buy more minutes and cheaper overage. Compare honestly against a human answering service (cheaper per month, no PMS write-back) and against enterprise switchboard AI, which typically quotes above Scale. A practice under ~550 call minutes a month is paying above the odds on any tier.
In short
Intavia — Intavia is an AI phone receptionist that answers clinic and salon calls 24/7 and books appointments straight into your PMS or CRM. Best for Dental practices on Dentally, Cliniko or Phorest losing bookings to unanswered phones, Salons and spas on Phorest that want 24/7 booking plus reminder and waitlist calls, Clinics with a heavy out-of-hours call share — the sample month showed 174 such calls. Plans from £249/mo.
What is Intavia?
Intavia — Intavia is an AI phone receptionist that answers clinic and salon calls 24/7 and books appointments straight into your PMS or CRM. Best for Dental practices on Dentally, Cliniko or Phorest losing bookings to unanswered phones, Salons and spas on Phorest that want 24/7 booking plus reminder and waitlist calls, Clinics with a heavy out-of-hours call share — the sample month showed 174 such calls. Plans from £249/mo.
Intavia runs the front desk of appointment-led healthcare practices — dental groups, multi-site clinics, spas on Phorest — where the phone rings around bookings. A named AI receptionist answers around the clock, greets callers with your practice name, identifies patients, checks approved availability and offers a real slot before booking, rescheduling or cancelling in your system. Every call lands in a dashboard with a recording, transcript, AI summary and a resolution status. The connected plans are the point. Essential, Growth and Scale write bookings and changes directly into Dentally, Cliniko, Phorest, PPS or PracticeHub, and push lead capture through to GoHighLevel, Copilot CRM, Calendly, Cal.com and Airtable. Lite does the same call coverage but passes bookings and record updates back as tasks for your team to complete manually — the distinction that matters most in the price table. Outbound campaigns cover reminders, rebooking nudges, lead follow-up, post-service check-ins and waitlist outreach to refill cancellations. The analytics view breaks down calls handled, resolution mix, appointment type (new bookings, reschedules, cancellations) and call timing by hour. A task board assigns follow-ups to named staff and practice policies bound what the AI may say. Sensitive calls escalate to your team or transfer as emergencies. The vendor's sample month for a fictional client (Riverside | Manchester) shows 1,248 calls handled, 74.4% resolved without transfer, 174 out-of-hours calls and 528 appointment-related calls. Against a human answering service, the differentiator is workflow connection — calls end in appointments, not messages.
Key features
- 24/7 inbound call answering with a named AI receptionist voice
- Booking, rescheduling and cancellation actions written into Dentally, Cliniko, Phorest, PPS or PracticeHub
- Patient recognition with checks against approved availability before offering a slot
- Lead capture and CRM updates to GoHighLevel, Copilot CRM, Airtable, Calendly and Cal.com
- Outbound calling campaigns for reminders, rebooking nudges and lead follow-up
- Waitlist outreach to refill cancelled slots
- Post-service check-in call campaigns
- Call recordings, transcripts and AI call summaries with resolution status
- Emergency transfers plus custom transfer and handoff rules
- Overflow and missed-call capture when reception is closed or busy
- Internal task board assigning follow-ups to named staff
- Analytics dashboard reporting calls handled, resolution breakdown and call timing
- Appointment mix reporting: new bookings, reschedules and cancellations
- Practice policies configuration controlling what the AI may say and do
- Quality review and white-glove onboarding before launch
Behind the verdict
We'd reach for Intavia when the phone is the bottleneck on bookings and your team already lives in a PMS that Intavia supports. The value isn't call answering — it's the closed loop. The AI checks approved availability, offers a real slot, writes the booking, and if a request falls outside your practice policies it transfers or creates a task. That loop is what a human answering service can't reproduce, and it's the reason the connected plans (Essential at £349, Growth at £749, Scale at £1,249) exist separately from Lite. Lite is the trap. At £249/mo it answers around the clock and captures follow-ups, but bookings and CRM updates come back as tasks — someone still does the scheduling. If you're buying Intavia because reception is drowning, buy the tier that removes the manual step. Where it bites: minute economics. Essential bundles 650 minutes then charges £0.54/min, and the sample month's 1,248 calls would blow well past that if calls average over a minute. Model your real monthly minutes before you pick a tier — heavy out-of-hours practices will feel it. Clinical-question-heavy call mixes also hurt, because transfers eat the value you paid for. Compare against a traditional answering service and the honest split is this: a service wins on price for low-volume message-taking, Intavia wins when the caller needs a slot changed in Dentally or Phorest at 9pm. Against building in-house, you're trading engineering time for a managed setup with quality review and ongoing optimisation. Onboarding is white-glove and workshop-based, with a quality review before you commit — good for small practices that don't want a config project. The flip side is less self-serve control: if you want to train the AI beyond approved practice policies and call scripts, this isn't built for
Limitations
- Connected plans run on fixed monthly call-minute allowances — Essential 650 minutes (£0.54/min extra), Growth 1,500 minutes (£0.50/min extra), and Scale 2,600 minutes (£0.48/min extra) — with bespoke pricing only at Enterprise.
- The receptionist is configured around approved practice information, scheduling rules, and handoff policies, so it answers and books within those limits rather than acting beyond them.
- Deployment and access are web-based, with the changelog/docs/about pages gated behind sign-in in this scrape, so no further technical claims are made here.
as of 2026-10-09
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Is Intavia still active?
Intavia is live · pricing from £249/mo · last verified 8 Nov 2026 · viability monitor.
Viability score
How well maintained and how widely used is Intavia? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: November 2026
How we score →What do users say about Intavia?
What people actually say about Intavia — is it worth it?
Our community sentiment research written Aug 4, 2026 is more than 90 days old, so it is being re-reviewed against current data and is not shown.
How we verified this
Every listed fact about Intavia — pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 8 Nov 2026. Analysis is drafted with AI models and checked against our editorial standards before publishing; see how we verify.
Verification history
We have re-verified Intavia 12 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed limitations, pricing page
- — changed SSL certificate
- — changed features, our verdict, integrations, pricing tiers, description
- — changed pricing page
- — changed who should skip it, who it suits, summary, our verdict, description, pricing tiers, features
- — changed limitations, pricing page
Showing the 6 most recent of 12 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does Intavia cost in 2026?
Intavia: Plans from £249/mo. Pricing last verified 8 Nov 2026.
Plans compared
Every published Intavia tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Lite | £249/mo | monthly | A practice or salon that mainly wants calls answered and messages captured, without connecting the AI to its PMS or CRM.Adds: Starting tier: 550 monthly minutes, £0.45/min overage, and booking or CRM updates arrive as manual tasks rather than being written into your systems. |
| Essential | £349/mo | monthly | A dental practice on Dentally, Cliniko or Phorest that wants bookings, reschedules and cancellations written into the diary, at lower monthly call volume.Adds: Connected starting point over Lite: PMS-handled bookings and changes, CRM lead capture, emergency transfers plus overflow and missed-call capture, and white-glove onboarding with scenario testing. |
| Growth | £749/mo | monthly | A busier single site or small group taking roughly two to three times Essential's call volume and wanting a cheaper per-minute rate.Adds: Raises the allowance to 1,500 minutes and drops the overage rate to £0.50/min, with the same connected capabilities and custom transfer and handoff rules. |
| Scale | £1,249/mo | monthly | High-volume or multi-site practices where calls run continuously and per-minute cost matters more than the headline monthly fee.Adds: 1,500 more minutes than Growth at 2,600 total and the lowest connected overage rate at £0.48/min, for teams with sustained high call usage. |
| Enterprise | Custom | quote | Larger groups and multi-location rollouts with bespoke requirements, custom call capacity or non-standard PMS and CRM setups.Adds: Custom pricing and custom monthly minute allowance, plus multi-location deployment, tailoring and call summaries, transcripts and alerts. |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Where the pricing makes sense
The company stage and team size where Intavia's pricing actually pencils out — and where peers do it cheaper.
Five published tiers from £249/mo Lite to a custom Enterprise quote. Connected write-back starts at £349/mo Essential; Growth at £749/mo and Scale at £1,249/mo buy more minutes and cheaper overage. Compare honestly against a human answering service (cheaper per month, no PMS write-back) and against enterprise switchboard AI, which typically quotes above Scale. A practice under ~550 call minutes a month is paying above the odds on any tier.
Has Intavia's pricing changed?
Intavia's pricing is tracked for changes; the moves we have logged since Aug 2026 are below.
| Date | Change |
|---|---|
| Lite: £399 → £249 /mo | |
| Plan renamed: Business → Growth (price unchanged) | |
| Plan removed: Individual | |
| New plan: Essential (£349/mo) |
Who should pick Intavia?
Pick Intavia if you are Dental practices on Dentally, Cliniko or Phorest losing bookings to unanswered phones, Salons and spas on Phorest that want 24/7 booking plus reminder and waitlist calls, Clinics with a heavy out-of-hours call share — the sample month showed 174 such calls, Multi-location groups needing consistent call handling and cross-site reporting.
Look elsewhere if you are Non-appointment businesses such as retail or e-commerce — the product is built around booking workflows, Solo practitioners under roughly 550 minutes a month, where Lite is expensive per minute, Teams that want to train the AI beyond approved practice policies and call scripts, Buyers who need PMS write-back on Lite at £249/mo — connected actions start at Essential.
Skip it if Skip Intavia if you need the AI to write bookings into your PMS but want to pay the £249/mo Lite rate — connected write-back only starts at Essential at £349/mo, or if you're not an appointment-led business at all.
GeneratedReal-world workflow fit
Concrete scenarios for the personas Intavia actually fits — and what changes day-one when you adopt it.
They start on Essential at £349/mo, run the onboarding workshop to load approved treatments, opening hours and handoff rules, then let Intavia take overflow and out-of-hours calls while reception handles the waiting room.
Outcome: Bookings land in the Dentally diary without retyping, emergency calls still reach the on-call clinician, and the dashboard shows calls handled, resolution rate and out-of-hours volume for the monthly partner meeting.
They run outbound rebooking campaigns at Intavia's Growth tier against clients who haven't visited in three months, and let the AI answer every call while staff are mid-appointment.
Outcome: Cancellations get filled from the waitlist outreach, reminder calls reduce no-shows, and follow-ups that need a human land on the task board assigned to a named stylist.
They take an Enterprise quote covering several sites, with a custom monthly minute allowance and consistent booking and handoff rules rolled out across each location.
Outcome: Every site answers calls the same way, cross-site reporting shows where bookings and cancellations are coming from, and the group avoids hiring a receptionist per branch.
Use cases
- Answer inbound calls for a dental practice and book appointments directly into Dentally.
- Run outbound rebooking campaigns for salon clients who haven't visited in 3 months.
- Handle appointment changes and cancellations automatically without staff intervention.
- Capture lead details from calls and sync them to GoHighLevel for follow-up.
- Provide 24/7 call coverage for a multi-location clinic, routing only emergencies to the on-call team.
- Fill open slots from a waitlist when a cancellation drops.
- Cover after-hours and lunchtime enquiries so bookings aren't lost when reception is closed.
- Give a practice manager monthly evidence of calls handled, resolution rate and out-of-hours volume.
Setup time & first value
How long it actually takes to get something useful out of Intavia — broken out by persona, not the marketing-page minute.
Connected plans include white-glove onboarding — a workshop with your team, a receptionist tailored to your approved practice information and booking rules, and pre-launch scenario testing. Expect days rather than a same-day switch-on for a practice with real policies to encode. Lite, which only captures tasks, is lighter to configure.
Switching to or from Intavia
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From a human answering service: route the same overflow and out-of-hours calls to Intavia and let connected plans write bookings straight into your PMS instead of messaging your team.
- →From voicemail and missed-call lists: Intavia's missed-call capture and callbacks replace the pile of messages reception works through the next morning.
- →From a generic AI voice agent: move booking intents off manual task lists onto PMS-connected write-back via Dentally, Cliniko, Phorest or PracticeHub.
- ↗To a human answering service: export call recordings and transcripts from the dashboard for handover notes before switching.
- ↗To an in-house reception hire: use the analytics call-timing report to show which hours actually need covering before you write the rota.
- ↗To a different AI receptionist: download call recordings, transcripts and conversation outcomes from the platform as your historical record.
Integrations
Resources & guides
Tutorials & Learning
YouTube returned 6 videos for “Intavia”, and we withheld 6: 6 could not be judged, because “Intavia” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Intavia.
Official links
What are the best Intavia alternatives?
The closest alternatives to Intavia we list are NextPhone, SkipCalls and Sonant. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| NextPhone | Freemium | Pricing not published | — |
| SkipCalls | Paid | Pricing not published | — |
| Sonant | Contact Sales | Custom pricing | — |
Alternatives to Intavia
View all
Tools that pair well with Intavia
Common stack mates teams adopt alongside Intavia, with the specific reason each pairing earns its keep.
NextPhone
NextPhone is a flat-rate AI receptionist that answers business calls in two rings and books the appointment on the call
SkipCalls
SkipCalls: a 24/7 AI receptionist that answers your business line, books jobs, and texts you every call summary.
Sonant
Sonant is an AI receptionist for P&C insurance agencies that answers inbound calls 24/7 and writes every call into your AMS.
Intavia vs its closest rival
Intavia's closest head-to-head is with B Rokratt.
Our Intavia vs B Rokratt verdict written Jul 3, 2026 is more than 90 days old, so it is being re-reviewed against current data and is not shown.
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