Intavia
Intavia is an AI phone receptionist that answers inbound and outbound calls and books appointments into clinic and salon systems.
If your front desk drowns in appointment calls and you run Dentally, Cliniko, or Phorest, Intavia's connected plans do real work: a Practice Manager at Love Teeth describes the phones and reception as 'noticeably calmer' after switching it on. The catch is that the useful tier starts at £349/mo with 650 minutes, and the Lite plan at £249/mo only logs booking requests as tasks for your staff. Low-volume solo practitioners should price a human answering service against that in writing before committing.
Verified 15d ago · liveness 68/100 · cite: rightaichoice.com/tools/intavia
- Dental practices using Dentally or Cliniko needing 24/7 appointment booking automation
- Salons and spas using Phorest to manage bookings and reminders
- Single-location clinics aiming to reduce admin hours on phone calls
- Multi-location groups requiring cross-location call handling and reporting
- Non-appointment-based businesses (e.g., retail, e-commerce) — purpose-built for booking workflows
- Very low call volume businesses (under ~550 mins/mo) — Lite plan is expensive per minute
- Teams needing deep custom AI training beyond business policies and scripts
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Skip Intavia if you are below roughly 550 call minutes a month or your tools aren't on its integration list, because Lite only logs booking requests as tasks and you'll still complete every appointment by hand.
Heavy months cost more per minute than the included rate suggests — Essential overage is £0.54/min, higher than Lite's £0.45/min, so a busy practice on a mid tier pays a premium on every extra call.
Intavia is priced for practices where call volume already justifies staff time — think single-site clinics on Essential at £349/mo or multi-location groups on Scale at £1,249/mo. Below 550 minutes a month, Smith.ai or Moneypenny's human answering services may be cheaper; above 2,600 minutes you're on Enterprise custom pricing rather than a published rate card.
In short
Intavia — Intavia is an AI phone receptionist that answers inbound and outbound calls and books appointments into clinic and salon systems. Best for Dental practices using Dentally or Cliniko needing 24/7 appointment booking automation, Salons and spas using Phorest to manage bookings and reminders, Single-location clinics aiming to reduce admin hours on phone calls. Plans from £249/mo.
What people actually say about Intavia — is it worth it?
We scanned public community sources for Intavia on Aug 4, 2026 and could not establish that the discussion we found is about this tool rather than something else sharing its name. Our own analysis of that scan says the posts were off-subject. Rather than publish a sentiment score built on the wrong subject, we publish nothing here and re-run the scan.
Viability Score
How well maintained and how widely used is Intavia? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: September 2026
How we score →Key Features
- 24/7 inbound call answering with a natural AI voice
- Outbound call campaigns: reminders, follow-ups, rebooking, post-service check-ins
- PMS-connected booking, rescheduling, and cancellations
- CRM updates for lead capture and contact records
- Smart call routing: urgent calls to your team, routine to the AI
- Sensitive and urgent handoff rules with emergency transfers
- Overflow and missed-call capture
- Custom transfer and handoff rules
- Call recordings, transcripts, and summaries
- Real-time dashboard with call, action, and task analytics
- Automated follow-up tasks and staff alerts
- Internal task dashboard for booking requests captured on Lite
- Waitlist outreach to fill cancelled slots
- GDPR-ready data handling with 24/7 uptime monitoring
- White-glove onboarding: exploration call, business workshop, demo, 30-day trial
About Intavia
Intavia answers the phone for appointment-driven businesses: dental practices, salons, spas, and multi-location clinics. It picks up inbound calls around the clock with a natural-sounding voice, handles routine enquiries and appointment changes, and in connected plans can book, reschedule, or cancel directly in practice management systems such as Dentally, Cliniko, Phorest, PPS, and PracticeHub, or update CRMs like GoHighLevel and Copilot CRM. Outbound calling covers appointment reminders, rebooking nudges, lead follow-ups, post-service check-ins, and waitlist slot-filling. Smart routing passes urgent or sensitive calls to your team, everything is transcribed and summarised, and a real-time dashboard shows calls, tasks, and actions. Because Lite captures booking requests as tasks for your staff to complete, only Connected plans (Essential £349/mo, Growth £749/mo, Scale £1,249/mo) actually write back into your booking system. Setup is white-glove: an exploration call, a business workshop, a demo you can poke at, then a 30-day free trial before the receptionist goes live on your number. It is built for teams whose phone rings around appointments — not for retail or e-commerce, and not for anyone needing on-premise deployment.
Behind the Verdict
Intavia is a vertical AI receptionist, not a general chatbot with a phone number bolted on. The value sits in the write-back: on Essential and above it identifies patients, checks approved availability, and books, reschedules, or cancels in Dentally, Cliniko, Phorest, PPS, or PracticeHub, and syncs lead details into GoHighLevel, Copilot CRM, Airtable, Cal.com, or Calendly. Outbound campaigns — reminders, rebooking prompts, waitlist slot-filling — are the second half of the product and the part most receptionist tools skip. Routing rules are the safety valve: anything outside your policies transfers to a human or gets captured as a follow-up task instead of being guessed at. The honest weak points are commercial and architectural. Minutes are metered, and the per-minute rate is not monotonic across tiers — Essential's overage (£0.54/min) is actually more expensive than Lite's (£0.45/min), so a practice that overshoots 650 minutes pays more per extra minute on the 'better' plan. Lite looks cheap until you realise your team still completes every booking by hand, which defeats the purpose for anyone whose problem is front-desk load rather than after-hours coverage. It is cloud-only, and custom AI behaviour beyond your business policies and scripts is out of scope. Compare against Smith.ai or Moneypenny if you value a human voice on every call; compare against doing nothing if you are under roughly 550 minutes a month, because Lite will not pay for itself there.
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Real-world workflow fit
Concrete scenarios for the personas Intavia actually fits — and what changes day-one when you adopt it.
Overnight and lunchtime calls land on Intavia, which identifies patients, checks approved availability, and books, reschedules, or cancels in Dentally; anything outside the practice's rules is transferred or logged as a follow-up task.
Outcome: Calls are answered around the clock and the front desk starts the day with appointments already in the diary instead of a voicemail backlog, which is the pattern Love Teeth's practice manager describes.
Intavia runs outbound rebooking prompts to clients who haven't visited in a few months and contacts waitlisted clients when cancellations open slots, all against the Phorest diary.
Outcome: Cancellation gaps get refilled without staff making chase calls, and clients hear a consistent on-brand reminder rather than an ad-hoc text.
All locations route through one Intavia setup with smart call routing sending urgent calls to the on-call team and routine enquiries to the AI, with call recordings, transcripts, and a real-time dashboard recording every call, action, and task.
Outcome: Group-level visibility into call volume and booking actions, with emergency transfers handled by people and everything routine handled by Intavia.
Use Cases
- Answer inbound calls for a dental practice and book appointments directly into Dentally.
- Run outbound rebooking campaigns for salon clients who haven't visited in 3 months.
- Handle appointment changes and cancellations automatically without staff intervention.
- Capture lead details from calls and sync them to GoHighLevel for follow-up.
- Provide 24/7 call coverage for a multi-location clinic, routing only emergencies to the on-call team.
- Fill open slots from a waitlist when a cancellation drops.
- Cover after-hours and lunchtime enquiries so bookings aren't lost when reception is closed.
Limitations
- Monthly minute caps apply on connected plans: Essential (650 min, £0.54/min extra), Growth (1,500 min, £0.50/min extra), and Scale (2,600 min, £0.48/min extra).
- Lite offers reliable call coverage without PMS/CRM connection, with booking requests passed back for manual follow-up.
- Enterprise plan offers custom pricing and bespoke requirements.
- The platform is cloud-based and integrates with various external systems, but no on-premise deployment is mentioned.
as of 2026-09-13
Verification history
We have re-verified Intavia 6 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Intavia tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Lite
£249/mo
Ideal for
Single-location practice that mainly needs after-hours and overflow call coverage and is happy for staff to complete bookings from captured tasks.
What this tier adds
Starting tier: 550 included minutes at £0.45/min extra, call recordings and transcripts, but bookings and CRM updates are captured as tasks rather than written into your systems.
Essential
£349/mo
Ideal for
Lower-volume practice on Dentally, Cliniko, or Phorest that wants Intavia to actually book, reschedule, and cancel rather than hand back tasks.
What this tier adds
Adds PMS-connected booking and changes plus CRM updates versus Lite, with 650 included minutes at £0.54/min extra.
Growth
£749/mo
Ideal for
Busier single-site or small group practice with enough call volume to burn through Essential's 650 minutes most months.
What this tier adds
Same connected capabilities as Essential with 1,500 included minutes and a lower £0.50/min overage rate.
Scale
£1,249/mo
Ideal for
High-volume practice or multi-location group that needs sustained connected capacity at the lowest published minute rate.
What this tier adds
Maximum standard capacity at 2,600 included minutes and £0.48/min for additional minutes, the cheapest overage on the standard tiers.
Enterprise
Custom
Ideal for
Multi-location groups with bespoke requirements or complex rollouts that don't fit the standard minute bands.
What this tier adds
Custom pricing with bespoke scope, larger rollouts, multi-location support, and dedicated onboarding.
Where the pricing makes sense
The company stage and team size where Intavia's pricing actually pencils out — and where peers do it cheaper.
Intavia is priced for practices where call volume already justifies staff time — think single-site clinics on Essential at £349/mo or multi-location groups on Scale at £1,249/mo. Below 550 minutes a month, Smith.ai or Moneypenny's human answering services may be cheaper; above 2,600 minutes you're on Enterprise custom pricing rather than a published rate card.
Setup time & first value
How long it actually takes to get something useful out of Intavia — broken out by persona, not the marketing-page minute.
Setup is deliberately staged rather than self-serve: an exploration call, then a business workshop to capture your workflows and policies, then a demo you can question, then a 30-day trial before the receptionist is tied to your phone number. Expect days rather than hours to first value, with the workshop and demo feedback loop as the real timeline driver.
Switching to or from Intavia
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Smith.ai or Moneypenny: run the Intavia workshop first so the AI absorbs the call-handling rules your human receptionists already follow, then run both in parallel during the 30-day trial before cutting the number
- →From voicemail and a front-desk rota: start on a connected plan so bookings write back to Dentally, Cliniko, or Phorest from day one, otherwise you're paying for tasks you still complete manually.
- →From an in-house phone system: give Intavia the call flow, transfer rules, and urgent-call criteria during onboarding so emergency handoffs match what your team already expects.
- ↗To Smith.ai or a human answering service: export call transcripts and summaries from the dashboard so your new provider has the enquiry history and booking context.
- ↗To Planable or another scheduling tool: Intavia's PMS write-back means your appointment data already lives in Dentally, Cliniko, or Phorest, so the migration is mostly preserving transcripts and task history.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Intavia”, and we withheld 6: 6 could not be judged, because “Intavia” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Intavia.
Official links
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Common stack mates teams adopt alongside Intavia, with the specific reason each pairing earns its keep.
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Synthflow AI
Enterprise Voice AI platform with in-house telephony and the BELL deployment framework for automating phone calls at scale.
Featured Head-to-Head Comparisons
Intavia vs Presto Voice
Choose Presto Voice if you operate a QSR chain needing drive-thru automation with proven upselling ROI (up to 6% revenue lift). Pick Intavia if you run an appointment-based business (dental, salon) needing a 24/7 AI receptionist that integrates deeply with PMS/CRM. They serve completely different verticals.
Intavia vs B Rokratt
These tools are not direct competitors. Intavia is an AI receptionist for appointment-driven businesses, while Bürokratt is a free public-service assistant for Estonia. Choose Intavia if you run a clinic or salon needing call automation. Choose Bürokratt if you are an Estonian resident accessing government e-services. They serve entirely different use cases.
Intavia vs Truleo
Truleo and Intavia serve completely different verticals. Truleo is built for law enforcement to surface leads from siloed data (RMS, jail calls, BWC), while Intavia automates phone reception for appointment-based businesses like dental clinics. Choose based on your industry: if you're in LE, go with Truleo; if you run a practice needing call automation, Intavia is the fit.
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Slang.ai
AI phone answering built only for restaurants — it takes inbound calls, answers guest questions, and books reservations 24/7.
SkipCalls
SkipCalls is a 24/7 AI receptionist that answers your existing phone line, books jobs, and blocks spam for $19.99/mo.
Synthflow AI
Enterprise Voice AI platform with in-house telephony and the BELL deployment framework for automating phone calls at scale.
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