Intercom Fin

Intercom Fin is an autonomous AI customer agent designed to handle service, sales, and ecommerce conversations across the entire customer journey—from first contact to year ten. It runs on Intercom's proprietary Apex 1.0 and Apex Flash models, custom-trained on billions of customer experience interactions, and averages a 76% resolution rate across 12,000+ customers, with many seeing over 85%. Fin is built for mid-market to enterprise teams that need reliable, high-resolution AI agents without heavy engineering involvement. Fin works natively across all channels—voice, chat, email, Slack, social, and more—and integrates with your existing helpdesk, whether that's Intercom, Salesforce, HubSpot, Freshdesk, or another system, so you can go live in under an hour without a migration project. It connects to your entire tech stack via API, Data Connectors, or MCP, pulling in customer data and taking actions like updating accounts, processing payments, and troubleshooting issues. You stay in control: configure tone, behavior, and knowledge yourself, no engineering resources required. Fin includes a full testing suite for simulations and regression testing, plus an observability suite to measure performance. It can execute complex multi-step workflows via Procedures, and recent updates let Fin pause mid-procedure to wait for external systems or book meetings via Chili Piper for sales. Voice transcription in the Messenger lets customers dictate messages, and conversation details carry over to new tickets. Fin supports a wide range of use cases, including automating up to 70% of support tickets for SaaS companies, providing 24/7 multilingual support on e-commerce storefronts, deflecting repetitive questions from live chat, email, and social channels, supporting multi-language customer bases with localized help content, assisting shoppers with product recommendations and checkout guidance as Fin for Ecommerce, and handling sales conversations as an AI SDR with Fin for Sales. It is trusted by brands like Anthropic, Clay, Lightspeed, Rocket Money, and Gamma, and leads on G2 with a 90% satisfaction score. It meets enterprise standards with SOC2, ISO 27001, HIPAA, ISO 42001, ISO 27701, and AIUC-1 certifications, plus a 99.8% SLA. Pricing is usage-based at $0.99 per outcome, with no seat costs for standalone use, or bundled with Intercom plans starting at $29 per seat/mo (annual billing). In June 2026, Salesforce signed a definitive agreement to acquire Intercom, which may bring future changes.