Rounded
No-code AI voice agents for French healthcare and SMB phone lines, handling inbound and outbound calls in 30+ languages.
Rounded is a good fit if you run a French-speaking phone-heavy business — a medical practice, a trade business, a dealership — and want an agent answering calls this week without writing code. The pre-built medical secretarial agent, the French HDS servers and the 129€/mo Essentiel tier (500 minutes included, then 0.20€/minute) map directly to that buyer. It is a worse fit if you need API-first control, deep custom model training or global coverage outside the EU: Vapi and Retell give you more raw flexibility, while Rounded's value sits in its packaged agents and French compliance posture.
Verified 10h ago · liveness 72/100 · cite: rightaichoice.com/tools/rounded
- French-speaking healthcare practices and medical secretariats
- French SMBs with high inbound call volume
- Lead-generation teams that need sub-minute callback
- Support teams automating tier-1 calls
- Teams that need to train or fine-tune their own AI models
- Enterprises whose compliance requirements fall outside France/EU
- Businesses whose total monthly budget is under 10€
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Skip Rounded if your budget is under 10€/month, you need to train your own models, or your compliance requirements fall outside France and the EU — its value is packaged no-code voice agents plus French HDS hosting.
Each native integration above those included in your plan costs +10€/month, so a stack of six integrations on Essentiel adds 30€/month.
Rounded's published monthly tiers — 129€/mo Essentiel (500 min), 489€/mo Pro (2000 min), 1189€/mo Plus (7000 min) — fit French SMBs and mid-sized call operations rather than solo users, and the 19€ one-off 100-minute pack plus a free 15-minute trial lower the entry bar. It sits above free or pay-as-you-go developer tools like Vapi and Retell in minimum spend, but bundles vertical agents, French HDS hosting and support that those platforms leave to you to build.
In short
Rounded — No-code AI voice agents for French healthcare and SMB phone lines, handling inbound and outbound calls in 30+ languages. Best for French-speaking healthcare practices and medical secretariats, French SMBs with high inbound call volume, Lead-generation teams that need sub-minute callback. Free to start; paid plans from €19.
What people actually say about Rounded — is it worth it?
We scanned public community sources for Rounded on Jul 29, 2026 and could not establish that the discussion we found is about this tool rather than something else sharing its name. Our own analysis of that scan says the posts were off-subject. Rather than publish a sentiment score built on the wrong subject, we publish nothing here and re-run the scan.
Viability Score
How well maintained and how widely used is Rounded? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- No-code AI voice agent builder
- Pre-built agents for medical secretarial work, reception, lead recall, support and payment reminders
- Inbound and outbound call handling
- Multilingual support across 30+ languages including French, English, Arabic and Dutch
- 100+ simultaneous calls (200+ on the Corporate tier)
- Appointment booking connected to medical and business calendars
- Custom knowledge base integration (3/5/20 bases depending on tier)
- Smart escalation and call transfer to human agents with call context
- Elastic SIP trunking (BYOC) and custom SIP trunk availability
- Outbound campaign calling with configurable retry scenarios
- Real-time monitoring, conversation logs and agent metrics
- Web widget deployment for websites and applications
- Native integration catalogue of 2000+ apps (3/5/20 natively included by tier)
- Team management, roles, permissions and multiple workspaces
- White-label workspaces and partner/reseller programme
About Rounded
Rounded is a no-code platform for building AI voice agents that answer and place business phone calls. You define the agent's instructions in plain language, connect your knowledge base (FAQs, docs, medical calendars) and your business tools, then put it on a Rounded number, your own SIP trunk, or a web widget. Pre-built agents cover medical secretarial work, phone reception, outbound lead recall, tier-1 customer support and payment-reminder campaigns. The vendor states the platform handles 100+ simultaneous calls, supports 30+ languages, and integrates natively with a catalogue of 2000+ apps. It is built for French-speaking SMBs — clinics, imaging centres, dentists, builders, estate agents, insurers, car dealerships, restaurants and e-commerce — with servers hosted in France and RGPD compliance. Pricing is per-minute with included volumes: a free 15-minute trial, a 19€ one-off 100-minute pack, then monthly plans at 129€ (500 minutes, overage 0.20€/min), 489€ (2000 minutes, 0.15€/min) and 1189€ (7000 minutes, 0.13€/min), plus a quote-only Corporate tier that reaches 0.07€/min, SLA, on-premise deployment and ERP integrations. A white-label partner and reseller programme is available. The trade-off versus API-first global platforms such as Vapi or Retell is flexibility: Rounded optimises for fast, no-code deployment on the French market rather than deep custom model work.
Behind the Verdict
Rounded's core proposition is speed to a working phone agent for a French SMB, not maximal configurability. The build flow is four steps — define the agent's missions, write its instructions in plain language, connect your CRM/calendar/ticketing tools, then attach it to a Rounded number or your own SIP trunk — and the vendor ships ready-made agents per vertical rather than a blank canvas. For a medical secretary, that means appointment booking against a connected medical calendar, answers to frequent questions from a knowledge base, and a stated claim of freeing more than two hours a day per secretary; for a lead-gen team it means calling inbound leads back within a minute, with the agent listening to incoming leads automatically and escalating to a human with call context attached. Strengths: the vertical agent catalogue is unusually specific (medical secretarial, imaging, ophthalmology, dental, anaesthetics, gastroenterology, labs), the infrastructure claims are concrete (100+ simultaneous calls, 30+ languages, elastic SIP trunking, own-number or BYOC, web widget), and the pricing is published in full rather than hidden behind a demo. The plan comparison lists per-tier knowledge bases (3/5/20), included native integrations (3/5/20), extra-integration cost of +10€/month, white-label at +400€/month, weekly vs daily vs real-time backup, audit logs, SSO, RGPD compliance and HDS servers in France. Weaknesses to weigh: costs scale with airtime, not seats — Essentiel's overage is 0.20€/minute, dropping to 0.15€ on Pro and 0.13€ on Plus, so a practice burning 1000 minutes on Essentiel pays 129€ + 100€ in overage, which can approach Pro pricing before you get Pro's 20 concurrent calls and 5 numbers. Several capabilities are tier-locked: SSO, shared workspaces, role management and audit logs sit above the entry tier, and white-label costs +400€/month on top. Corporate (SLA, on-premise, ERP integrations, 200+ simultaneous calls, from 0.07€/minute) is quote-only, so the cheapest per-minute rate is only reachable by talking to sales. The platform is also oriented to French/EU buyers by design — that is a feature for HDS compliance and a constraint everywhere else. Where it fits: high-volume French inbound (clinics, restaurants, dealerships, builders) and outbound campaigns (lead recall, payment reminders, collections) where the value is measured in calls handled rather than model sophistication. Where it does not: teams wanting to fine-tune their own models, global enterprises needing non-EU compliance, or anyone whose budget caps out under 10€/month.
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Real-world workflow fit
Concrete scenarios for the personas Rounded actually fits — and what changes day-one when you adopt it.
Connect the pre-built medical secretarial agent to the practice's medical calendar, load frequent questions into a knowledge base, and put the agent on a Rounded number so it books and reschedules appointments.
Outcome: The phone line stops ringing out, secretaries reclaim hours for in-person patients, and the agent escalates any call it cannot handle with context attached.
Set up an outbound lead-recall agent that reacts to inbound leads, calls back within a minute, qualifies against the CRM and transfers qualified prospects to a salesperson.
Outcome: Faster first contact with every lead and a shorter path from ad click to booked conversation.
Deploy an agent on the web widget and on the support line to handle tier-1 questions, then extend its scope from one use case to overflow and escalation as volumes grow.
Outcome: Tier-1 volume is absorbed during peaks and human agents spend their time on complex cases.
Use Cases
- Automate a French medical practice's phone line to book appointments and answer frequent questions from a connected medical calendar.
- Call back inbound website leads within one minute, qualify them and route them to the right salesperson.
- Absorb overflow tier-1 customer support calls during peak hours and escalate complex cases with context.
- Run outbound payment-reminder and collections campaigns with configurable callback timing and secure payment-link collection.
- Give restaurants, shops, builders and dealerships 24/7 phone reception so no call is missed.
Limitations
- Costs scale with airtime rather than seats: Essentiel includes 500 minutes at 129€/mo and then charges 0.20€/minute, so 1000 minutes a month costs 129€ plus 100€ in overage.
- The per-minute rate only falls on higher plans (0.15€ on Pro, 0.13€ on Plus), and the lowest published rate (from 0.07€/minute) sits on the quote-only Corporate tier alongside SLA, on-premise deployment and ERP integrations.
- Minutes do not roll over — the vendor describes monthly included volumes with overage beyond them.
- Several controls are tier-gated: SSO, shared workspaces, role management and audit logs are not on the entry plan, white-label costs +400€/month, and each native integration beyond those included costs +10€/month.
- The platform is oriented toward French healthcare practices and French/EU SMBs, with servers hosted in France for HDS compliance.
as of 2026-10-08
Verification history
We have re-verified Rounded 8 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
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- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
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12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Rounded tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Essai gratuit
0€
Ideal for
A French SMB or practice that wants to test one agent on real calls before committing to a monthly plan.
What this tier adds
Free entry point: 15 included minutes, no monthly commitment.
Package minutes
19€
Ideal for
Occasional or seasonal users who need a top-up of airtime without subscribing to a monthly tier.
What this tier adds
One-off 19€ payment for 100 minutes.
Essentiel
129€/mois
Ideal for
A small clinic, shop or practice with light call volume that needs one number and a working agent.
What this tier adds
129€/mo for 500 included minutes, 5 simultaneous calls, 1 number and 3 natively included integrations, then 0.20€/minute.
Pro
489€/mois
Ideal for
An established SMB with moderate daily call volume that needs several numbers and team oversight.
What this tier adds
489€/mo adds 2000 included minutes, 20 simultaneous calls, 5 numbers, 5 native integrations, team management and ticket support at 0.15€/minute overage.
Plus
1189€/mois
Ideal for
A call-critical operation — multi-site practices, dealerships, e-commerce support desks — that relies on voice agents every day.
What this tier adds
1189€/mo adds 7000 included minutes, 10 numbers, 50 simultaneous calls, 20 native integrations, a dedicated Slack channel and a Rounded solution engineer at 0.13€/minute overage.
Corporate
Sur devis
Ideal for
Large volume buyers needing SLA guarantees, on-premise deployment and ERP integrations.
What this tier adds
Quote-only tier with per-minute pricing from 0.07€, SLA, on-premise deployment, ERP integrations on request and 200+ simultaneous calls.
Partenaires et revendeurs
Sur devis
Ideal for
Agencies, software vendors and startups that want to resell voice agents under their own brand.
What this tier adds
Quote-only partner programme with dedicated advantageous pricing and white-label capability.
Where the pricing makes sense
The company stage and team size where Rounded's pricing actually pencils out — and where peers do it cheaper.
Rounded's published monthly tiers — 129€/mo Essentiel (500 min), 489€/mo Pro (2000 min), 1189€/mo Plus (7000 min) — fit French SMBs and mid-sized call operations rather than solo users, and the 19€ one-off 100-minute pack plus a free 15-minute trial lower the entry bar. It sits above free or pay-as-you-go developer tools like Vapi and Retell in minimum spend, but bundles vertical agents, French HDS hosting and support that those platforms leave to you to build.
Setup time & first value
How long it actually takes to get something useful out of Rounded — broken out by persona, not the marketing-page minute.
A single agent can be defined and deployed in minutes according to the vendor's four-step flow — write the instructions, attach a knowledge base, connect your apps, then assign a Rounded number or your SIP trunk. Connecting an existing medical calendar or CRM and testing escalation rules realistically takes a day or two for a first production use case.
Switching to or from Rounded
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From a human answering service: point your number at the Rounded agent, load your FAQ knowledge base, and route exceptions to the same team with call context.
- →From a generic IVR or phone tree: replace menu branchings with a conversational agent connected to your calendar and CRM.
- →From a manual outbound calling process: recreate your retry schedules as configurable call-campaign scenarios and trigger them from your CRM.
- →From another AI voice platform: keep your number via SIP trunking and rebuild pre-built agent behaviours in Rounded's no-code builder.
- ↗To an API-first voice platform such as Vapi or Retell: export conversation logs from Rounded, then rebuild prompts and tool calls in the new platform's API.
- ↗To an in-house voice stack: use Rounded's logs and webhook system to document current flows before re-implementing them yourself.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Rounded”, and we withheld 6: 6 could not be judged, because “Rounded” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Rounded.
Official links
Tools that pair well with Rounded
Common stack mates teams adopt alongside Rounded, with the specific reason each pairing earns its keep.
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Tana
Tana is an agentic meeting platform where AI agents file issues, draft docs, and update your CRM during live calls.
Featured Head-to-Head Comparisons
Rounded vs Presto Voice
For large QSR chains with drive-thrus aiming to boost revenue via upselling, Presto Voice is the clear choice given its proven 95% automation rate and major partnerships like Dairy Queen. For small-to-medium businesses needing a flexible, no-code phone agent for inbound/outbound calls (especially in France), Rounded offers a more accessible freemium model and broad language support.
Rounded vs Locus Robotics
Locus Robotics and Rounded serve completely different verticals: warehouse automation vs. phone call automation. Your choice depends entirely on your operational need. If you run a high-volume fulfillment center, Locus Robotics' AMRs can boost productivity 2-3x but require significant investment and space. If you are an SMB in France or Europe wanting to automate inbound/outbound calls, Rounded offers a no-code, quick-to-deploy solution. There is no overlap—select based on your primary business pain point.
Rounded vs Truleo
Truleo and Rounded serve completely different markets: Truleo is a specialized intelligence platform for law enforcement, while Rounded is a no-code AI voice assistant for businesses. If you run a police department, Truleo's ability to connect siloed data (RMS, CAD, jail calls) and automate tasks like report writing and lead generation is unmatched. For a non-law-enforcement business looking to automate phone calls, Rounded's freemium pricing and per-minute model offer a low-risk entry. Choose based on your sector, not feature overlap.
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Liberate
Insurance-native AI agents that resolve calls, emails, SMS, and digital FNOL end-to-end inside your core systems.
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