Sequin

Sequin provides AI-powered voice agents purpose-built for accounts receivable (A/R) collections. Unlike generic voice bots, Sequin's agents are trained on collections context, offer multilingual support (English, Spanish, French), and handle the entire call flow—from introduction to payment promise capture. The system integrates directly with major A/R platforms like YayPay, Billtrust, and QuickBooks, enabling automated outbound calls that adapt to debtor responses in real time. Call analytics and dashboards give collections teams visibility into agent performance, outcome trends, and talk-to-text transcripts for quality assurance. Built for B2B collections teams at companies like KKR and Collective Health, Sequin replaces manual dunning calls with scalable, compliant automation. Sequin requires no coding to set up an agent: users configure call scripts, escalation rules (when to hand off to a human), and call cadence policies via a web interface. The agents use advanced natural language understanding to handle objections, negotiate payment terms, and confirm payment arrangements. Results include a 2x increase in right-party contact rates and a 30% lift in payment promises vs. traditional call center benchmarks. The platform provides both real-time and post-call analytics, including sentiment analysis, call outcome classification, and talk-over detection. Who uses Sequin? Collections managers, A/R operations leaders, and finance teams at mid-market to enterprise companies. It's particularly suited for high-volume B2B collections where personalized, compliant outreach is critical. Sequin's differentiator is its domain-specific tuning for collections, deep accounting software integrations, and a pay-per-call pricing model that ties cost directly to value. Sequin is not a general-purpose voice assistant, nor does it provide predictive dialing or auto-dialer functionality. It focuses exclusively on outbound collections conversations with a conversational AI approach, not robotic text-to-speech. The platform continues to add languages and integrations, but currently has no published API for custom integrations or mobile app.