Vapi
Enterprise voice AI platform for deploying compliant call agents at scale
Vapi is the strongest enterprise pick for compliant voice AI with real-time monitoring and dedicated support. The June 2026 supply chain incident warrants scrutiny, but for HIPAA/PCI workloads, Vapi's security features are unmatched. For smaller volumes or simpler needs, Retell or Bland AI offer easier self-serve pricing.
- Enterprise customer support teams needing compliant voice AI at scale
- Large-scale outbound sales lead qualification with dedicated support
- Healthcare providers requiring HIPAA-compliant voice agents
- Insurance companies handling high-volume inbound calls with compliance needs
- Solo developers or small startups building simple voice bots on a budget
- Teams wanting transparent, self-serve pricing without sales calls
- Low-budget projects requiring minimal upfront commitment
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Skip Vapi if you need a simple, low-cost voice bot with transparent self-serve pricing and no compliance requirements.
HIPAA compliance is a $2,000/month add-on, so healthcare use cases cost significantly more than the base rate.
Vapi's usage-based Build plan at $0.05/min is competitive for low-volume, but enterprise features like HIPAA, SSO, and dedicated support require the Scale plan with custom pricing. For smaller volumes, Retell AI or Bland AI offer simpler self-serve options without add-on costs.
In short
Vapi — Enterprise voice AI platform for deploying compliant call agents at scale. Best for Enterprise customer support teams needing compliant voice AI at scale, Large-scale outbound sales lead qualification with dedicated support, Healthcare providers requiring HIPAA-compliant voice agents. Free to start; paid plans from $600.05/mo.
What's new in Vapi
Checked 12 days agoAcross the latest 9 updates: 5 feature updates, 1 community discussion and 3 news mentions.
Our response to the June 3, 2026 supply chain incident
Vapi disclosed a supply chain incident and described its response.
AGI is here. Why am I still on hold?
Blog post discussing AI's impact on customer service hold times.
Unity Case Study
Case study on Unity's use of Vapi voice AI.
Introducing Vapi Monitoring
Vapi launched Monitoring for voice AI agent observability.
Introducing Enhanced Security Mode: Enterprise-Grade Audio Security for Voice AI
New security mode with enterprise-grade audio security for voice AI.
Composer Webinar: Your Most-Asked Questions, Answered
Webinar covering Composer questions and answers.
Your AI Coding Assistant Just Learned to Build Voice Agents
AI coding assistant can now build voice agents using Vapi skills.
Give Your OpenClaw Agent a Voice: Adding Phone Calls with Vapi Skills
Vapi skills allow adding phone calls to OpenClaw agents.
Vibe code voice agents
Introduction of 'vibe coding' for voice agents.
Viability Score
How likely is Vapi to still be operational in 12 months? Based on 4 signals — momentum (how recently it shipped), wrapper dependency, revenue model, and web presence.
Last calculated: July 2026
How we score →Key Features
- Sub-500ms voice agent latency
- Real-time call monitoring (Vapi Monitoring, April 2026)
- Enhanced Security Mode for audio security (April 2026)
- Vibe coding natural language agent builder (Feb 2026)
- Low-code visual agent builder (Composer)
- Multi-agent Squad workflows for complex tasks
- Structured data extraction from calls
- AI guardrails against hallucinations
- Multi-language support: English, Spanish, Italian, French
- Telephony integration via Twilio
- API-first design with SDK support
- SSO, OAuth2, RBAC access controls
- Reserved capacity SLA with 99.9% uptime
- HIPAA compliance add-on ($2K/mo)
- Zero Data Retention add-on ($1K/mo)
About Vapi
Vapi is a platform for building, testing, and deploying voice AI agents that manage inbound and outbound calls at enterprise scale. It targets Fortune 100 companies needing compliant, low-latency voice automation, offering sub-500ms latency, a low-code Composer builder, and a 'vibe coding' natural language agent builder (Feb 2026). Real-time call observability is provided through Vapi Monitoring (April 2026), and Enhanced Security Mode adds enterprise-grade audio security (April 2026). Vapi is SOC 2, HIPAA, and PCI compliant, with dedicated deployment support for Scale customers. The platform supports multi-language conversations (English, Spanish, Italian, French), multi-agent Squad workflows, and custom data extraction. Integrations include Twilio, Zapier, Slack, HubSpot, Salesforce, Zendesk, and major AI providers (Deepgram, ElevenLabs, OpenAI, Anthropic, Google Gemini). Pricing is usage-based with a free tier (60+ minutes included) and a Scale plan (annual contract). Compared to Retell or Bland AI, Vapi prioritizes enterprise compliance with add-on HIPAA ($2K/mo) and Zero Data Retention ($1K/mo), but costs can escalate for high-volume use.
Behind the Verdict
Vapi targets the high end of voice AI—Fortune 100s, healthcare systems, insurance carriers—where compliance and uptime SLAs matter more than per-minute cost. The recent Monitoring and Enhanced Security Mode launches (April 2026) address real enterprise pain points: you can see exactly what your agents are doing and protect audio data. The vibe coding feature (Feb 2026) is notable—non-technical teams can build agents by describing the behavior in natural language, which lowers the barrier for business users. That said, pricing is opaque for Scale (annual contract, sales call required), and the usage costs plus add-ons ($2K/mo for HIPAA, $1K/mo for Zero Data Retention) can add up quickly. The June 2026 supply chain incident is a reminder that even enterprise vendors have security risks—Vapi's response was transparent, but you should assess your own risk tolerance. Pick Vapi if you need contractual SLAs, HIPAA/PCI compliance, or dedicated deployment support. Pass if you're a startup or mid-market team wanting predictable, self-serve pricing; Retell or Bland AI are simpler and cheaper to start. Also note that data retention is only 14 days for calls (30 for chat) on the Build plan, which may be a dealbreaker for some compliance requirements.
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Real-world workflow fit
Concrete scenarios for the personas Vapi actually fits — and what changes day-one when you adopt it.
You need to handle 100,000 inbound support calls per month with HIPAA compliance and real-time monitoring.
Outcome: Vapi deploys a HIPAA-compliant voice agent in two weeks, with Vapi Monitoring for live call observability and a dedicated support engineer ensuring smooth operation.
You want to automate outbound sales calls to qualify leads in multiple languages.
Outcome: Vapi's Squads feature routes calls to multi-language agents, extracting structured data from calls and integrating with Salesforce, boosting lead conversion by 5x.
You need to schedule patient appointments and send SMS reminders, with HIPAA compliance.
Outcome: Vapi's voice agent handles inbound scheduling calls, integrates with your calendar via Zapier, and sends SMS confirmations, reducing no-shows by 30%.
Use Cases
- Automate inbound customer support for e-commerce and telecom companies
- Qualify leads via outbound phone calls with natural voice interaction
- Schedule appointments and send reminders with SMS integration
- Resolve support issues in real-time with AI agent escalation
- Conduct multilingual voice surveys and feedback collection
- Streamline staffing and marketplace operations through voice workflows
- Healthcare scheduling with HIPAA-compliant voice agents
- Outbound sales campaigns with Vapi's campaign feature
Limitations
- Call concurrency is limited to 10 lines on the Build plan (additional lines cost $10/line/month).
- Model provider costs are passed through at cost, which can vary significantly.
- HIPAA compliance costs $2,000/month extra, and Zero Data Retention is $1,000/month add-on.
- Call history retention is only 14 days on the Build plan.
- The platform requires technical expertise to set up and tune.
as of 2026-06-30
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Vapi tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Build
Usage-based (60+ free min; $0.05/min calls + model costs)
Ideal for
Developers and small teams testing voice AI with low volume (under 10k calls/month) and no enterprise compliance needs.
What this tier adds
Starting tier with usage-based pricing at $0.05/min calls, 10 call concurrency, and community support; enterprise features like SSO and SLA are not included.
Scale
Custom (annual contract)
Ideal for
Enterprise teams with high call volumes (100k+ calls/month) needing dedicated support, compliance, and custom SLAs.
What this tier adds
Annual contract with volume-based pricing, custom concurrency, SSO/RBAC, HIPAA/PCI, data residency, dedicated account team, and 99.9% uptime SLA.
Where the pricing makes sense
The company stage and team size where Vapi's pricing actually pencils out — and where peers do it cheaper.
Vapi's usage-based Build plan at $0.05/min is competitive for low-volume, but enterprise features like HIPAA, SSO, and dedicated support require the Scale plan with custom pricing. For smaller volumes, Retell AI or Bland AI offer simpler self-serve options without add-on costs.
Setup time & first value
How long it actually takes to get something useful out of Vapi — broken out by persona, not the marketing-page minute.
For a simple voice agent, you can get started in minutes by vibe coding or using the Composer. A production-ready deployment with custom integrations typically takes 1-2 weeks, especially with dedicated support from Vapi's team. Enterprise onboarding with compliance setup may take 2-4 weeks.
Switching to or from Vapi
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Twilio Flex: Vapi provides a migration guide and dedicated support engineer to transition your IVR flows to AI agents.
- →From Retell AI: Vapi can import your existing agent prompts and workflows, though you may need to reconfigure compliance add-ons.
- →From Bland AI: Vapi offers a one-time migration service with data transfer and testing support.
- ↗To Retell AI: Export your call logs and configurations via Vapi's API, then rebuild agent prompts in Retell's interface.
- ↗To Bland AI: Download call recordings and history before canceling; Vapi provides an API for data export.
Integrations
Resources & Guides
- Documentationvapi.ai
Docs
Full product docs from vapi.ai
- Resourcevapi.ai
Blog
Explore Vapi’s blog for the latest insights on voice AI: tutorials, comparisons, product updates, and technical deep-dives on latency, reliability, and audio processing.
- Resourcevapi.ai
Vapi Support | Build Voice AI Solutions
Access real-time performance insights, guaranteed response times, dedicated Slack support, and a community of voice AI experts.
Official links
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Common stack mates teams adopt alongside Vapi, with the specific reason each pairing earns its keep.
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