Wayco

The interesting part of Wayco is that it does not sell intake software. It sells a finished intake: a caller with a rear-end collision at 2 AM gets answered in English or Spanish, told help costs nothing, walked through the facts, e-signed onto a retainer, and matched to partner counsel licensed in their state. By the time a human at the firm sees the file, the claim has a strength score, risk flags, a timeline, and whatever evidence the agent could pull. Firms in the vendor's own quoted material describe routing after-hours and overflow calls in and finding signed cases in the CMS by morning. That is a different value proposition from an answering service, and it is the reason to look at Wayco rather than a generic AI receptionist. The consumer side, CaseHelp, is the second half of the story and the part buyers need to think hardest about. Wayco runs its own consumer-facing brand, advertises directly to accident victims, and states on its own site that CaseHelp is a legal advertising service — not a law firm, not a lawyer referral service — and that participating attorneys pay to be included. So when you route your firm's calls into Wayco, you are not just buying software; you are buying into a network where the same vendor is also marketing to the same consumers. Whether that is a feature (they do demand generation you don't pay for) or a problem (your brand shares space with theirs, and you may not control which partner firms see which cases) depends entirely on your referral economics. Read the partner agreement before you port your main number. The claims are the other thing to handle carefully. The homepage puts an 18-second median response and a retainer signed 6 minutes after first contact on the page, and immediately labels both illustrative. Settlement dollar figures are labeled illustrative industry averages, not promises. Quotes from managing partners and heads of case management are described as illustrative composites rather than verbatim endorsements. None of this is dishonest — the disclaimers are unusually clear — but it does mean you cannot take any of these numbers to a partner meeting as evidence. Ask for your own pickup rate, your own signature rate, and your own cost per signed case. On the operational side, the pipeline Wayco describes is genuinely broad for a vertical tool: evidence gathering including police reports and photos, medical records and bills collection, claim investigation and valuation running in the background, and routing of signed cases into the firm's case management system. The coming-soon same-day video injury evaluation, with court-ready documentation delivered through partner providers, would be the piece most intake tools leave to a separate vendor — if it ships as described, the medical and legal sides of a claim sit in one flow instead of two. Where it does not fit: solo practitioners and low-volume firms where a human already answers every call will not get enough out of an always-on agent to