Fireflies.ai vs Otter.ai
Side-by-side comparison of features, pricing, and ratings
At a glance
| Dimension | Fireflies.ai | Otter.ai |
|---|---|---|
| Pricing | Free tier: 800 mins/mo; Pro: $18/mo (3600 mins); Business: $29/mo (7200 mins); Enterprise: custom | Free tier: 300 mins/mo; Pro: $16.99/mo (1200 mins); Business: $30/mo (6000 mins); Enterprise: custom |
| Transcription Accuracy | 95% accuracy, 100+ languages with auto-detection | High accuracy in English, supports en, es, fr, de, it, pt, ja, zh |
| Meeting Bot | AI bot auto-joins calendar meetings (Zoom, Teams, Google Meet) | Desktop app records audio (no bot); bot only via Chrome extension for Google Meet |
| AI Q&A | AskFred for Q&A over meeting history | Otter AI Chat asks questions across meetings |
| CRM Integration | Salesforce, HubSpot | Salesforce, HubSpot |
| Best For | Sales teams, recruiters, marketers, product managers | Sales teams, educators, journalists, recruiters |
If you need a bot to auto-join meetings and support more languages, Fireflies.ai (free 800 mins) is better. If you prefer a desktop app for bot-free recording and stronger education/journalism features, Otter.ai (free 300 mins) wins. Both have similar CRM integrations and AI Q&A, but Fireflies offers more advanced analytics like sentiment and topic trackers.
AI meeting assistant that auto-transcribes, summarizes, and analyzes conversations with 95% accuracy.
Visit WebsiteAI meeting notetaker that transcribes, summarizes, and structures conversations into searchable knowledge.
Visit WebsiteFeature-by-feature
Otter.ai and Fireflies.ai both excel at automated transcription and summarization, but differ in approach. Otter.ai offers a desktop app for direct audio recording without a bot, making it ideal for in-person meetings or lectures. Its Otter AI Chat enables natural language queries across meetings and connected apps. Otter also has specialized agents: SDR Agent for lead qualification during live demos and Recruiting Agent for candidate insights. In contrast, Fireflies.ai uses an AI notetaker bot that auto-joins calendar meetings (Zoom, Teams, Google Meet) and offers real-time transcripts via Chrome extension. Fireflies provides more extensive conversation intelligence features: speaker talk-time, sentiment analysis, topic trackers, and over 200 AI Skills for custom workflows. Fireflies supports 100+ languages with auto-detection vs Otter's 8 languages. Both integrate with major CRMs like Salesforce and HubSpot, but Fireflies also integrates with dialers like Aircall and RingCentral. For search, Fireflies' AskFred and Otter AI Chat are similar, but Fireflies offers topic trackers for deeper analysis. Otter's Channels organize conversations by team/project, aligning with its knowledge management focus.
Pricing compared
Both tools offer freemium pricing with generous free tiers. Otter.ai’s free plan includes 300 minutes per month, while Fireflies.ai offers 800 minutes per month. Otter’s Pro plan ($16.99/mo) gives 1200 minutes, while Fireflies’ Pro ($18/mo) gives 3600 minutes. At the Business level, Otter ($30/mo) provides 6000 minutes, and Fireflies ($29/mo) provides 7200 minutes. Fireflies offers higher minute caps at similar price points, making it better for heavy meeting users. Both have custom Enterprise pricing. Otter offers a 30-day free trial of Pro; Fireflies offers a 14-day trial of Business. Neither tool charges per user, making them scalable. For users needing advanced analytics, Fireflies’ Business plan is slightly cheaper and includes topic trackers, custom NLP, and unlimited AI Skills. Otter’s Business plan adds admin features and priority support.
Who should pick which
- Solo founderPick: Fireflies.ai
Fireflies’ free tier offers 800 mins vs Otter’s 300, giving more room to test. Its bot auto-joins calendar meetings, saving time, and its 100+ language support is future-proof.
- Sales repPick: Otter.ai
Otter’s SDR Agent helps qualify leads during live demos, and its desktop app records without a bot, useful for client meetings where a bot may be intrusive.
- StudentPick: Otter.ai
Otter’s mobile app and desktop app record lectures without a bot, and its Channels organize class notes. Fireflies relies on a bot or Chrome extension, less suited for in-person lectures.
- Remote team leadPick: Fireflies.ai
Fireflies’ bot auto-joins Zoom/Teams/Google Meet, capturing all team meetings consistently. Conversation analytics and topic trackers help monitor team focus and sentiment.
- RecruiterPick: Otter.ai
Otter’s Recruiting Agent provides candidate insights and summaries, and its CRM integrations sync notes to ATS. Fireflies also has recruiter features but Otter’s agent is purpose-built.
Frequently Asked Questions
Which tool has better transcription accuracy?
Fireflies claims 95% accuracy in 100+ languages with auto-detection; Otter has high accuracy in 8 languages. Fireflies likely has an edge for non-English languages.
Can I use Otter or Fireflies without a bot?
Otter’s desktop app records audio directly without a bot. Fireflies requires a bot for auto-join, but also offers a mobile app and file upload.
Which tool integrates with Salesforce?
Both integrate with Salesforce and HubSpot. Fireflies also integrates with Aircall and RingCentral for call recording.
Do they support live transcription in meetings?
Both support live captions/subtitles. Otter via its web/mobile app in meeting; Fireflies via Chrome extension for Google Meet or bot in Zoom/Teams.
Can I upload pre-recorded audio?
Yes, both allow uploading audio/video files for transcription.
Which has a better free tier?
Fireflies: 800 free minutes vs Otter’s 300. Fireflies also includes more integrations and AI features on free tier.
Do they offer action item extraction?
Both automatically extract action items from meeting summaries. Fireflies also allows custom notes generation.
Can I search across meetings?
Both offer AI-powered search with timestamps. Otter AI Chat and Fireflies’ AskFred provide Q&A over meeting history.
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