Fireflies.ai

Fireflies is the Swiss Army knife of AI meeting assistants — it does transcription, summaries, analytics, and automation, and it does them well. The sheer breadth of features is unmatched: Live Assist for real-time coaching, AskFred for natural language search, 200+ AI Skills that can score candidates or draft follow-ups, and conversation intelligence dashboards. It integrates with everything you already use: Slack, Salesforce, HubSpot, Asana, Trello, Greenhouse, and more. The new desktop app means you can record without a bot joining, addressing a major privacy concern. For sales teams that need to auto-log calls and update CRM, recruiters scoring interview transcripts, or product teams analyzing user research, Fireflies is a top contender. But it's not for everyone. The per-seat cost adds up fast for large enterprises — Business is $19/seat/month, Enterprise $39 — and the free tier only gives 400 minutes of storage total, not per month. If you're a solo user who just needs basic transcription, Otter AI's free plan (300 minutes/month) might be more generous. Privacy-sensitive users may still dislike the bot joining meetings, though the desktop app mitigates that. For teams that need a fully offline tool, Fireflies is cloud-only. In practice, Fireflies shines brightest in team settings where you want to centralize meeting knowledge and automate downstream tasks. Its AI Skills marketplace is a genuine differentiator — no other notetaker lets you build custom automations without coding. The trade-off is complexity: the feature set can overwhelm casual users. We'd reach for Fireflies when we need more than just notes — when we want analytics, CRM sync, and workflow automation. For simple transcription-only needs, a lighter tool like Fathom might be a better fit.