Pluno vs Presto Voice

Side-by-side comparison of features, pricing, and ratings

Analysis reviewed Live tool data as of 2026-10-18
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At a glance

DimensionPlunoPresto Voice
Target UsersB2B SaaS teams using ZendeskQSR chains with drive-thrus
Core FunctionAI agent for complex technical ticket resolutionVoice AI for drive-thru ordering & upselling
Key IntegrationZendesk, Slack, Jira, Shopify (latest news)ElevenLabs, POS, headset systems
Latest News ImpactShopify integration + ticket form selection (Apr 2026)Dairy Queen partnership (Apr 2026)
Ideal ScaleHigh-ticket-volume B2B support teams (500+ tickets/mo)Multi-location chains (franchises)
Try PlunoTry Presto Voice
Pluno
Pluno

Pluno is an AI support agent for complex B2B tickets that resolves issues from past tickets and connected tools.

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Presto Voice
Presto Voice

Presto Voice is drive-thru voice AI that takes QSR orders and upsells every car at the speaker post.

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Pricing
Freemium
Contact Sales
Plans
850€/mo
1,000–3,000€/mo
49€/seat/mo
0.90€ per resolution
35€/agent/mo
99€/mo
Custom
—
Popularity
2 views
7.5k views
Skill Level
Intermediate
Intermediate
API Available
Platforms
Web
API
Categories
💬 Customer Support
🍽️ Restaurant & Hospitality☎️ Voice AI Agents & Phone Automation
Features
Deflection AI auto-resolves tickets from past tickets, help center, and live data
Pay-per-resolution billing at 0.90€ only when Pluno fully closes the ticket
Auto-resolves across email, chat, Discord, Telegram, and Messaging Deflection chats
AI Copilot pre-generates suggested replies with reasoning and cited references
Suggested reply auto-regenerates on every new customer message in a thread
Messaging Deflection with customer-specific greetings, configurable reply delay, and typing indicators
Product Agent in the Pluno dashboard reviews ticket context and updates outdated knowledge and workflows
Product Agent embedded in your own product answers questions before they become tickets
Escalation Copilot one-click escalations to Slack, Jira, Linear, Microsoft Teams, or incident.io
Two-way sync of updates and internal notes between helpdesk and Slack or Jira
Troubleshooting Agent investigates code, logs, session recordings, and APIs to surface root cause
Quality Assurance scores every ticket, chat, and call against up to 45 custom criteria
AI Tagging & Field Filling auto-categorizes ticket type, category, and custom fields, with optional auto-rerun on resolution
Call Insights & Summary with transcriptions, sentiment detection, and customizable templates
Shareable filtered reporting views in Insights & Analytics without rebuilding filters
Automated drive-thru order taking via voice AI at the speaker post
Continuous upselling of add-ons and specials to raise average order value
Runs a spectrum of Voice AI approaches rather than a single model
Vendor-published up to 95% non-intervention rate on drive-thru orders
Vendor-published up to 88% upsell offer rate
Vendor-published up to 6% monthly incremental revenue increase
24/7 drive-thru ordering availability
Installation at scale without disrupting live drive-thru lanes
POS and headset provider integration handled by Presto
Available through the Toast Partner Ecosystem (Sept. 21, 2026)
Managed deployment with ongoing vendor support
ROI reporting across non-intervention, upsell, and revenue lift
Nationwide rollout experience at Wienerschnitzel, Taco John's, and Dairy Queen
15+ years of restaurant drive-thru automation experience since 2008
$10M raise (Sept. 28, 2026) funding Voice AI deployments
Integrations
Zendesk
Intercom
Salesforce
HubSpot
Jira Service Management
Slack
Jira
Linear
Microsoft Teams
incident.io
Confluence
Notion
Shopify
Discord
Telegram
Toast

Who should pick which

  • QSR franchise operator with multiple drive-thrus
    Pick: Presto Voice

    Presto Voice automates drive-thru ordering, boosts upselling, and integrates with existing POS/headset systems. Its Dairy Queen partnership validates scalability.

  • B2B SaaS support manager on Zendesk with complex tickets
    Pick: Pluno

    Pluno learns from past tickets to auto-resolve technical issues, suggest replies, and escalate to Slack/Jira. Its new Shopify integration helps e-commerce SaaS teams.

  • Small restaurant with no drive-thru
    Pick: Pluno

    Neither fits perfectly, but if they run B2B support, Pluno is relevant. Otherwise, neither is appropriate.

  • Enterprise non-QSR business with high-ticket volume
    Pick: Pluno

    Pluno handles complex, multi-step tickets with deep integrations (Zendesk, Slack, Jira) and supports 50+ languages.

Frequently Asked Questions

Which tool is better for drive-thru automation?

Presto Voice is purpose-built for QSR drive-thrus, with voice AI, upselling, and POS integration.

Which tool is better for B2B support ticket deflection?

Pluno specializes in resolving complex B2B tickets using historical ticket learning and integrates deeply with Zendesk.

Can Presto Voice integrate with Zendesk?

No, Presto integrates with POS and headset systems, not helpdesk software.

Does Pluno handle voice ordering?

No, Pluno is a text-based AI agent for tickets, though it transcribes calls for insights.

What is the minimum spend for each?

Presto requires contact-based pricing; Pluno starts at €850/mo.

Which tool is suitable for small businesses?

Neither offers free/cheap tiers. Pluno is for 500+ tickets/mo; Presto is for multi-location chains.

Has either tool announced big integrations recently?

Yes: Presto partnered with Dairy Queen (Apr 2026); Pluno added Shopify integration and ticket form selection (Apr 2026).

Can I try these tools for free?

No free trials are mentioned. Both are enterprise-oriented with paid or contact pricing.

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Explore each tool further

Pluno
View Pluno reviewPluno alternatives
Presto Voice
View Presto Voice reviewPresto Voice alternatives

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Last reviewed: July 2, 2026