Pluno
Pluno is an AI support agent for complex B2B tickets that resolves issues from past tickets and connected tools.
Pluno goes after the tickets most deflection tools quietly punt: the ones that need investigation across logs, past cases, and connected tools. Charging 0.90€ only when it fully closes a ticket is the right incentive for a deflection agent, and the Troubleshooting Agent sending root cause to engineering fills a real gap — MaintainX's team describes it pulling the full picture together automatically. QA at 35€/agent/mo across up to 45 criteria is priced sanely against Fin and Ada. The catch is the floor: 850€/mo base plus 49€/seat/mo for Copilot only pays off at volume and complexity. Teams fielding mostly account questions should look at their helpdesk's native AI first.
Verified 21h ago · liveness 78/100 · cite: rightaichoice.com/tools/pluno
- B2B SaaS support teams on Zendesk or Intercom buried in diagnostic, multi-step technical tickets
- Support managers whose agents keep re-diagnosing problems already solved in past tickets
- Teams that need escalations to reach Slack, Jira, Linear, or incident.io with root cause attached
- Support ops leaders benchmarking AI against Intercom Fin, Ada, or Siena AI on complex-ticket resolution
- Small support teams with low ticket volume — the base fee starts at 850€/mo for 500 tickets
- Buyers wanting a simple FAQ chatbot rather than troubleshooting automation
- Teams looking to replace their helpdesk — Pluno layers on top of Zendesk, Intercom, Salesforce, HubSpot, or Jira
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Skip Pluno if your tickets are mostly account and billing questions your helpdesk's native AI already clears, or if you field fewer than a few hundred tickets a month and can't justify the 850€/mo entry fee.
AI Copilot is billed per seat at 49€/seat/mo on top of the base fee — a five-agent team adds 245€/mo before any deflection is billed.
The 850€/mo entry point for 500 tickets plus 49€/seat/mo for AI Copilot puts Pluno in the same bracket as Intercom Fin and Siena AI — suited to funded B2B SaaS teams with 500+ monthly tickets where deflection pays for itself. Below that volume the maths rarely closes; above 5K tickets the volume-scaled base moves toward enterprise territory where Ada and Salesforce Agentforce also compete.
In short
Pluno — Pluno is an AI support agent for complex B2B tickets that resolves issues from past tickets and connected tools. Best for B2B SaaS support teams on Zendesk or Intercom buried in diagnostic, multi-step technical tickets, Support managers whose agents keep re-diagnosing problems already solved in past tickets, Teams that need escalations to reach Slack, Jira, Linear, or incident.io with root cause attached. Free to start; paid plans from €0.9.
What's new in Pluno
Checked todayAcross the latest 5 updates: 4 feature updates and 1 launch.
Personalize your customer agent in Messaging Deflection
Messaging Deflection now supports customer-specific greetings and escalation confirmations, plus a configurable reply delay and typing indicator while Pluno prepares a response.
Sharing filtered reporting in Insights & Analytics
Filtered views of the Reporting page can be shared with teammates so colleagues examine the same support-activity report without recreating filters.
Product Agent added to the Pluno dashboard for knowledge corrections
The Product Agent now reviews ticket context and updates the relevant knowledge and workflows when Pluno gives an outdated or incorrect reply, so the same issue doesn't recur.
AI models upgraded across ticket handling, investigations, and evaluations
Pluno upgraded its AI models across ticket handling, investigations, clustering, evaluations, and workflows for more reliable results on accuracy- and reasoning-heavy tasks.
Meet Pluno for your browser
A browser extension that talks to each site's API directly, pretrained on 50,000+ tools and learning new ones in seconds, so it doesn't break when a UI button moves.
Viability Score
How well maintained and how widely used is Pluno? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- Deflection AI auto-resolves tickets from past tickets, help center, and live data
- Pay-per-resolution billing at 0.90€ only when Pluno fully closes the ticket
- Auto-resolves across email, chat, Discord, Telegram, and Messaging Deflection chats
- AI Copilot pre-generates suggested replies with reasoning and cited references
- Suggested reply auto-regenerates on every new customer message in a thread
- Messaging Deflection with customer-specific greetings, configurable reply delay, and typing indicators
- Product Agent in the Pluno dashboard reviews ticket context and updates outdated knowledge and workflows
- Product Agent embedded in your own product answers questions before they become tickets
- Escalation Copilot one-click escalations to Slack, Jira, Linear, Microsoft Teams, or incident.io
- Two-way sync of updates and internal notes between helpdesk and Slack or Jira
- Troubleshooting Agent investigates code, logs, session recordings, and APIs to surface root cause
- Quality Assurance scores every ticket, chat, and call against up to 45 custom criteria
- AI Tagging & Field Filling auto-categorizes ticket type, category, and custom fields, with optional auto-rerun on resolution
- Call Insights & Summary with transcriptions, sentiment detection, and customizable templates
- Shareable filtered reporting views in Insights & Analytics without rebuilding filters
About Pluno
Pluno is an AI support agent aimed at B2B teams whose tickets need actual troubleshooting — SAML failures, broken integrations, misconfigured mappings — rather than a help-center link. It learns from your resolved tickets, help center content, and connected tools, then either auto-resolves the ticket when confident or hands an agent a suggested reply with reasoning and cited references. The product spans the whole support journey. Deflection AI auto-resolves on email, chat, Discord, Telegram, and its own Messaging Deflection widget with personalized greetings, configurable reply delay, and typing indicators. AI Copilot pre-generates a suggested reply on every new message in a thread. Escalation Copilot pushes one-click escalations to Slack, Jira, Linear, Microsoft Teams, or incident.io with auto-generated reports and two-way sync. Quality Assurance scores up to 100% of tickets, chats, and calls against up to 45 of your own criteria, and AI Tagging & Field Filling categorizes conversations automatically. The Product Agent lives inside your product and, since August 2026, also inside the Pluno dashboard, where it reviews ticket context and corrects outdated knowledge and workflows. The Troubleshooting Agent digs through code, logs, session recordings, and APIs to surface root cause. It layers on Zendesk, Intercom, Salesforce, HubSpot, or Jira Service Management rather than replacing them. Pluno cites customers including Innovorder (67% deflection across 20+ modules), Kojo (0% to 50% deflection), Velotric (58% of routed tickets handled), BLUETTI (160,000+ QA evaluations), MaintainX, Lovable, Runpod, and COBB Tuning, and reports resolving 500K+ complex issues a month. It holds 4.8/5 on G2. Pricing is a flat base fee tied to monthly ticket volume — 850€/mo at 500 tickets, moving into the 1,000–3,000€/mo band at 1K–3K tickets, with 15% off when billed annually — plus add-ons: 49€/seat/mo for AI Copilot, 0.90€ per Deflection AI resolution, 35€/agent/mo for Quality Assurance, and 99€/mo for the Troubleshooting Agent. The real comparison is Intercom Fin, Ada, and Siena AI on complex-ticket resolution.
Behind the Verdict
Pluno's pitch is narrower and more honest than most in this category: it doesn't claim to deflect everything, it claims to resolve the technical stratum where help-center-grounded bots fall over. The homepage diagnosis is accurate — a helper can't see a customer's specific configuration, so generic instructions turn into tickets; the real diagnostic knowledge sits in closed tickets and connected tools your AI can't reach; and bugs reach engineering without context. Each Pluno module maps to one of those three failure points. Strengths. The module set is unusually complete for a company of this size. Deflection AI resolves across email, chat, Discord, Telegram, and a Messaging widget that now supports customer-specific greetings, escalation confirmations, configurable reply delay, and typing indicators (September 24, 2026). AI Copilot attaches reasoning and cited references to every suggestion and regenerates when the customer replies. Escalation Copilot does one-click handoffs to Slack, Jira, Linear, Microsoft Teams, or incident.io with auto-generated reports and two-way sync; the August 13, 2026 changelog adds Linear customer requests on escalation and incident.io support. Quality Assurance reviews 100% of conversations rather than a 5% sample — BLUETTI has run 160,000+ evaluations since May, work the vendor estimates at 13,300+ manual hours. The Product Agent was moved into the dashboard in August 2026 so a manager can say "in ticket #424242 you said feature Y was unavailable on mobile, fix the knowledge" and have the agent update knowledge and workflows. July 2026 added a browser extension that talks to web-app APIs directly, pretrained on 50,000+ tools. Public evidence is better than most vendors'. Named case studies with numbers rather than adjectives: Innovorder 67% deflection across 20+ product modules, Kojo 0% to 50%, Velotric 58% of routed tickets with 10-second simple answers, Smartness cutting first response from hours to 22 minutes, plus Runpod, Lovable, Dune, Waste Vision, Accelya, and COBB Tuning. 4.8/5 on G2. 500K+ complex issues resolved monthly. Weaknesses. The economics have a hard floor. 850€/mo at 500 tickets means a small team paying roughly 1.70€ per ticket before any add-ons, and AI Copilot at 49€/seat/mo stacks on top per agent — a five-agent team on the 500-ticket tier is at 1,095€/mo before a single Deflection resolution is billed. Effectiveness depends on the quality and volume of your resolved-ticket history; teams that close tickets tersely or inconsistently give Deflection AI weak diagnostic patterns. It doesn't replace Zendesk or Intercom, so you carry both bills. The vendor publishes limited operational detail beyond the docs site. And Pluno's own blog output skews heavily toward competitor comparisons (Siena AI in October 2026, Salesforce Agentforce, Intercom Fin vs Ada), which is useful reading but also a reminder you're being marketed to. Where it fits. B2B SaaS, hardware/IoT, fintech, construction tech,
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Real-world workflow fit
Concrete scenarios for the personas Pluno actually fits — and what changes day-one when you adopt it.
Connects Zendesk, trains on twelve months of closed tickets, runs Deflection AI in test mode, then enables Messaging Deflection with personalized greetings and typing indicators.
Outcome: Deflection AI closes the reproducible configuration and SSO tickets outright while AI Copilot drafts replies with cited references on the rest — the pattern Innovorder used to reach 67% deflection across 20+ modules.
A customer reports a failed API migration. Instead of re-reading logs by hand, the agent runs a Troubleshooting Agent investigation across code, logs, session recordings, and connected tools.
Outcome: Root cause is surfaced and escalates to Jira or Linear with a generated report and two-way sync, so engineering starts from evidence rather than a vague ticket — the workflow MaintainX describes.
Turns on Quality Assurance with 30 custom criteria and sets evaluations to rerun automatically on resolution, then shares a filtered Insights & Analytics view with the team.
Outcome: 100% of tickets, chats, and calls are scored instead of a 5% sample, with reasoning attached to each score — BLUETTI's 160,000+ evaluations would have taken over 13,300 manual hours.
Use Cases
- Auto-resolve SSO and SAML configuration errors by analyzing past ticket patterns and connected system data.
- Escalate a failed API migration to engineering with diagnostic evidence and root cause already attached.
- Generate suggested replies for agents handling billing 500 errors, referencing similar resolved cases.
- Tag and route incoming tickets to the right team from historical categorization patterns.
- Score 100% of tickets, chats, and calls against up to 45 custom QA criteria instead of sampling 5%.
- Investigate a deployment failure by scanning code, logs, session recordings, and prior debugging steps.
- Answer Discord or Telegram community questions automatically — the setup Lovable uses.
- Give customers in-product answers through the Product Agent before a question becomes a ticket.
Limitations
- Effectiveness depends on the quality and volume of your historical tickets and connected data, since Deflection AI learns from past tickets rather than relying on help center articles alone — terse or inconsistently closed tickets give it weak diagnostic patterns.
- Pluno layers on Zendesk, Intercom, Salesforce, HubSpot, or Jira Service Management rather than replacing them, so you carry both bills.
- The base fee tied to ticket volume starts at 850€/mo for 500 tickets, and AI Copilot is billed separately at 49€/seat/mo, so a five-agent team on the 500-ticket tier pays 1,095€/mo plus 0.90€ per Deflection AI resolution.
- The vendor publishes limited detail on how customers configure and operate the agent beyond its docs site.
- The browser extension is a separate capability from the support agent and is billed on its own credits.
as of 2026-10-17
Verification history
We have re-verified Pluno 9 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
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Showing the 6 most recent of 9 verification passes.
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12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Pluno tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Base — 500 tickets/mo
850€/mo
Ideal for
A support team fielding around 500 tickets a month on Zendesk or Intercom that wants deflection and Copilot without a long procurement cycle.
What this tier adds
Starting tier: 850€/mo floor covering the full module set, with Deflection resolutions billed separately at 0.90€ each.
Base — 1K–3K tickets/mo
1,000–3,000€/mo
Ideal for
Scaling B2B SaaS support orgs at 1,000–3,000 monthly tickets where the added volume justifies the next pricing band.
What this tier adds
Moves the base fee into the 1,000–3,000€/mo band for higher volume, with 15% off when billed annually.
AI Copilot
49€/seat/mo
Ideal for
Agent teams who want a drafted reply with reasoning and cited references on every new message rather than starting from a blank box.
What this tier adds
Per-seat add-on at 49€/seat/mo on top of the base fee; suggestions regenerate whenever the customer replies.
Deflection AI
0.90€ per resolution
Ideal for
Teams with enough consistent resolved-ticket history that a meaningful share of repeat technical issues can close without an agent.
What this tier adds
Pay-per-outcome add-on at 0.90€ per fully closed ticket, rather than a flat per-seat AI charge.
Quality Assurance
35€/agent/mo
Ideal for
Support ops leads who currently sample 5% of conversations and want every ticket, chat, and call scored against their own criteria.
What this tier adds
Adds 100% conversation review at 35€/agent/mo with up to 45 configurable criteria and reasoning per score.
Troubleshooting Agent
99€/mo
Ideal for
Technical helpdesks where agents burn hours re-reading logs, code, and session recordings before escalating to engineering.
What this tier adds
Adds automated root-cause investigation across code, logs, and connected tools for a flat 99€/mo.
Enterprise
Custom
Ideal for
Larger organizations that need custom contract terms, SSO/SAML, and a DPA in place before rolling out across multiple support teams.
What this tier adds
Adds custom terms, SSO/SAML, and DPA support on top of the standard volume-scaled base.
Where the pricing makes sense
The company stage and team size where Pluno's pricing actually pencils out — and where peers do it cheaper.
The 850€/mo entry point for 500 tickets plus 49€/seat/mo for AI Copilot puts Pluno in the same bracket as Intercom Fin and Siena AI — suited to funded B2B SaaS teams with 500+ monthly tickets where deflection pays for itself. Below that volume the maths rarely closes; above 5K tickets the volume-scaled base moves toward enterprise territory where Ada and Salesforce Agentforce also compete.
Setup time & first value
How long it actually takes to get something useful out of Pluno — broken out by persona, not the marketing-page minute.
Connecting Zendesk or Intercom and turning on AI Copilot takes under an hour — you install the app and Copilot starts drafting on new messages. Deflection AI needs training on historical tickets and a test-and-roll-out period measured in days. The Product Agent and Troubleshooting Agent require separate integration work (MCP/API connections, code and log access) before first value.
Switching to or from Pluno
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom Fin: keep Intercom as the helpdesk and layer Pluno on top for complex-ticket resolution; Pluno documents Intercom as a supported connection.
- →From Ada: connect Zendesk or your existing helpdesk and train Deflection AI on historical tickets rather than rebuilding decision trees.
- →From a help-center chatbot: point Pluno at your Knowledge Base, web pages, Confluence/Notion, and past tickets so it learns diagnostics the chatbot couldn't see.
- ↗To Intercom Fin: no data lock-in on tickets — Fin reads the same Intercom history, though you lose QA scoring and the Troubleshooting Agent.
- ↗To Salesforce Agentforce: export your QA criteria and knowledge sources first; Agentforce reads Salesforce cases directly but has no equivalent 0.90€ per-resolution billing model.
Integrations
Resources & Guides
- Documentationpluno.ai
Docs · Pluno
Full product docs from pluno.ai
- Quickstartpluno.ai
Quickstart · Pluno
Get up and running fast from pluno.ai
- Documentationpluno.ai
Zendesk · Pluno
Full product docs from pluno.ai
- Documentationpluno.ai
Intercom · Pluno
Full product docs from pluno.ai
- Documentationpluno.ai
Use Copilot · Pluno
Full product docs from pluno.ai
- Documentationpluno.ai
Criteria · Pluno
Full product docs from pluno.ai
- Documentationpluno.ai
Run An Investigation · Pluno
Full product docs from pluno.ai
- Documentationpluno.ai
Overview · Pluno
Full product docs from pluno.ai
Tutorials & Learning
YouTube returned 6 videos for “Pluno”, and we withheld 5: 5 could not be judged, because “Pluno” is a single word that other videos use for other things. Showing the 1 we can prove is about Pluno.
Official links
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Common stack mates teams adopt alongside Pluno, with the specific reason each pairing earns its keep.
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Pylon AI is an agentic B2B support platform that turns Slack, Teams, email and phone conversations into directed agent investigations.
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Yuma AI
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Pluno vs Presto Voice
These tools serve completely different markets. Presto Voice is for QSR chains wanting voice AI for drive-thrus, while Pluno is for B2B SaaS support teams needing to resolve complex tickets. Choose based on your industry and problem: drive-thru automation or technical ticket deflections. Do not compare them as alternatives.
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Choose Bürokratt if you're an Estonian resident needing free, government-integrated assistance; choose Pluno if you run a B2B support team with complex ticket volumes and a budget of at least €850/month.
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