Pluno
AI support agent that resolves complex, technical B2B tickets on Zendesk.
Pluno is a rare AI support agent that actually handles complex, technical tickets, not just FAQs. Its learning from past tickets and deep Zendesk integration make it a strong choice for B2B teams drowning in debugging issues. The €850/mo entry fee and Zendesk-first stance mean it's not for small shops or FAQ-only teams, but if you're ready to invest in automation, it delivers.
Verified 1d ago · liveness 78/100 · cite: rightaichoice.com/tools/pluno
- B2B SaaS support teams handling complex, multi-step technical tickets on Zendesk
- Customer support managers aiming to reduce agent workload on intricate issues
- Enterprise teams needing deep integration with engineering tools (Slack, Jira, GitHub, Linear)
- Support operations leaders who want AI that learns from historical ticket knowledge
- Small businesses with low ticket volume (<100/mo) — pricing starts at €850/mo
- Teams needing a simple FAQ chatbot without complex ticket learning
- Organizations not using Zendesk or Intercom as their primary helpdesk
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Skip Pluno if you have low ticket volume (under ~100/mo), don't use Zendesk/Intercom, or just need a simple FAQ chatbot—its €850/mo starting price is built for high-volume, complex B2B support.
Deflection AI charges €0.90 per auto-resolution, so costs scale with your success—a high-resolution team could see add-on costs rival the base fee.
Pluno's pricing starts at €850/mo for 500 tickets (annual billing), which is premium but justified for teams drowning in complex tickets. It's more expensive than Intercom Fin or Ada, but those often fail on diagnostic-heavy issues. For high-volume B2B support, Pluno can pay for itself quickly.
In short
Pluno — AI support agent that resolves complex, technical B2B tickets on Zendesk. Best for B2B SaaS support teams handling complex, multi-step technical tickets on Zendesk, Customer support managers aiming to reduce agent workload on intricate issues, Enterprise teams needing deep integration with engineering tools (Slack, Jira, GitHub, Linear). Plans from €35/mo.
What's new in Pluno
Checked 7 days agoAcross the latest 5 updates: 4 feature updates and 1 changelog entry.
More powerful way to manage your Pluno agent
The Product Agent in the Pluno dashboard lets you correct inaccurate replies and updates knowledge/workflows to prevent recurrence.
Better AI across your workflows
AI models upgraded across ticket handling, investigations, clustering, evaluations, and workflows for more reliable results.
A sidebar that works your way
The Pluno sidebar boxes can be reordered to match each team's workflow via Settings → Sidebar.
Meet Pluno for your browser
A browser extension that automates actions in any web app by talking to site APIs directly, pretrained on 50k+ tools.
The Troubleshooting Agent is now available
The Troubleshooting Agent can be tried self-serve, works across Slack, Zendesk, and Intercom, and can create GitHub PRs.
Viability Score
How well maintained and how widely used is Pluno? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: September 2026
How we score →Key Features
- Deflection AI: auto-resolves tickets from past tickets, help center, and live data
- AI Copilot: auto-generated suggested replies with reasoning and references
- Escalation Copilot: one-click escalations to Slack or Jira with two-way sync
- AI Tagging & Field Filling: auto-categorizes and fills ticket fields on every conversation
- Call Insights & Summary: transcripts and summaries with sentiment detection
- Quality Assurance: scores 100% of conversations against custom criteria
- Troubleshooting Agent: investigates code, logs, recordings, and tools for root cause
- Troubleshooting Agent works across Slack, Zendesk, Intercom
- Troubleshooting Agent can create GitHub PRs
- Browser extension: talks directly to site APIs, pretrained on 50k+ tools
- Ticket Trends and Topic Insights analytics
- Multilingual support (50+ languages)
- SOC-2 Type 2 certified, GDPR compliant, hosted on Microsoft Azure in Europe
- No model training on your data
- Product Agent: correct inaccurate replies from the Pluno dashboard
About Pluno
Pluno is an AI support agent purpose-built for B2B teams that handle complex, technical tickets on Zendesk. Unlike typical helpdesk AI that only reads help center articles, Pluno learns from your team's resolved tickets, capturing troubleshooting steps, diagnostic questions, and edge-case fixes. It runs as an AI layer inside Zendesk, auto-resolving tickets when confident and escalating with full context when not, so agents don't re-diagnose from scratch. Trusted by 200+ support teams and resolving 500K+ complex tickets monthly, Pluno is for growing and enterprise B2B organizations with high-volume, multi-step support issues. Pluno's core features include Deflection AI, which auto-resolves tickets using past tickets, help center, and live data; AI Copilot, which generates suggested replies with reasoning and references for every new message; and Escalation Copilot, which enables one-click escalations to Slack or Jira with two-way sync. The platform also includes AI Tagging & Field Filling, call summaries with sentiment detection, and Quality Assurance that scores 100% of conversations against custom criteria. A recent addition is the Troubleshooting Agent, which investigates code, logs, recordings, and tools to surface root cause, works across Slack, Zendesk, and Intercom, and can even create GitHub pull requests. A browser extension launched in July 2026 talks directly to web app APIs and is pretrained on 50,000+ tools, offering faster automation than UI-based agents. Pluno integrates deeply with Zendesk, Slack, Jira, Shopify, Notion, Confluence, and more, pulling context from past tickets, help center content, and live system data. Compared to alternatives like Intercom Fin or Ada, Pluno is designed for the hard stuff—diagnostic-heavy issues that span support and engineering. Its premium pricing and Zendesk-exclusive focus make it a fit for teams with complex products and high ticket volumes, not for small shops or simple FAQ use cases.
Behind the Verdict
If your support team is buried under tickets that require real troubleshooting—SSO configs, API errors, certificate mismatches—Pluno is one of the few AI agents that goes beyond canned FAQ answers. It learns from your resolved tickets, so it picks up the diagnostic steps and edge-case fixes that actually solve problems. We've seen it auto-resolve 67% of complex tickets at Innovorder, and it's not just marketing fluff. But there's a catch: it's not cheap. The base fee starts at €850/mo for 500 tickets, and that's before you add the AI Copilot seats or Deflection AI resolutions. If you're a small business handling under a hundred tickets a month, this is overkill. Pluno is built for teams with volume and complexity—if you don't have either, you'll be paying a lot for an agent that's mostly idle. Compared to Intercom Fin, Pluno wins on depth. Fin struggles when the answer isn't in the help center; Pluno pulls from past tickets, Slack, Jira, and live APIs to piece together a solution. One customer switched from Fin and called Pluno "miles ahead." That said, Fin is cheaper and integrates natively with Intercom, so if your tickets are mostly simple, Fin may be enough. Where Pluno really shines is closing the loop with engineering. The Escalation Copilot creates Jira tickets with full context and syncs updates back, so engineers don't have to dig for the problem. The Troubleshooting Agent even investigates code and logs, and can open GitHub PRs. That's a game-changer for teams where support and engineering are stuck in constant back-and-forth. Watch out for Zendesk dependency. Pluno is built as an AI layer inside Zendesk—if you're not on Zendesk, you're not the target customer. It does work with Intercom for the troubleshooting agent, but the core experience is
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Real-world workflow fit
Concrete scenarios for the personas Pluno actually fits — and what changes day-one when you adopt it.
You're seeing a spike in SSO login errors after an IdP migration. You set up Deflection AI to learn from past tickets and configure it to auto-resolve SSO issues. The AI detects the SAML cert mismatch, updates the config, and notifies the customer via Slack—no agent needed.
Outcome: 67% of such tickets are auto-resolved, cutting handle time and reducing reopen rates.
A customer reports a billing discrepancy. You open the ticket, and AI Copilot suggests a reply referencing a past similar case, with step-by-step debugging instructions. You approve and send it, saving minutes of searching.
Outcome: 5 mins saved per ticket, faster first response, and consistent resolutions.
A critical ticket about a revenue report error comes in. You use Escalation Copilot to create a Jira issue with full context, and it syncs back to Zendesk. The Troubleshooting Agent investigates logs and even offers to open a GitHub PR for a fix.
Outcome: Engineering response time 3x faster, and the loop is closed without back-and-forth.
Use Cases
- Automatically resolve SSO configuration errors by analyzing past ticket patterns and system logs.
- Escalate failed API migration issues to engineering with a concise summary of diagnostic evidence.
- Generate suggested replies for agents handling billing 500 errors, referencing similar cases and solutions.
- Tag and route incoming tickets to the correct team based on historical categorization.
- Summarize call transcripts and identify recurring product issues for engineering triage.
- Investigate root cause of a deployment failure by scanning code logs and past debugging steps.
- Use the browser extension to automate data extraction across multiple web apps (e.g., pull Stripe payouts into a CSV).
Limitations
- Pluno resolves complex B2B tickets on Zendesk by learning from past tickets, help center, and connected tools.
- Pricing starts at €850/month for 500 tickets, with modular add-ons like AI Copilot (€49/seat/mo) and Deflection AI (€0.90/resolution).
- Effectiveness depends on the quality and volume of historical tickets and data.
- The browser extension and Troubleshooting Agent are add-ons with separate usage-based pricing.
as of 2026-08-27
Verification history
We have re-verified Pluno 6 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Pluno tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
500 tickets/mo
€850/mo (billed annually, 15% off)
Ideal for
Small B2B support teams with up to 500 complex tickets per month, wanting to start with full AI assistance.
What this tier adds
Starting tier at €850/mo billed annually; includes Deflection AI, AI Copilot, and all core modules; add-ons billed separately.
1K to 3K tickets/mo
€1,000-€3,000/mo (billed annually, 15% off)
Ideal for
Growing support teams handling 1,000–3,000 tickets monthly who need higher volume capacity.
What this tier adds
Higher ticket volume limits (€1,000–€3,000/mo) with the same feature set; Deflection AI and AI Copilot billed per use/seat.
Enterprise
Custom
Quality Assurance (add-on)
€35/agent/mo
Troubleshooting Agent (add-on)
€99/mo
Where the pricing makes sense
The company stage and team size where Pluno's pricing actually pencils out — and where peers do it cheaper.
Pluno's pricing starts at €850/mo for 500 tickets (annual billing), which is premium but justified for teams drowning in complex tickets. It's more expensive than Intercom Fin or Ada, but those often fail on diagnostic-heavy issues. For high-volume B2B support, Pluno can pay for itself quickly.
Setup time & first value
How long it actually takes to get something useful out of Pluno — broken out by persona, not the marketing-page minute.
For a standard Zendesk setup, you can be up and running within a day: install the sidebar app, connect your helpdesk, and Pluno starts learning from past tickets. The browser extension takes minutes to install, and the Troubleshooting Agent requires adding connectors (often a few hours). Enterprise setups with SSO and custom workflows may take longer.
Switching to or from Pluno
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom Fin: Export your Fin-trained articles and past tickets, then connect them as knowledge sources in Pluno. Pluno learns from your ticket history more deeply than Fin.
- ↗To Intercom Fin: You can export your Zendesk data and deactivate Pluno easily, but you lose the AI-learned knowledge embedded in Pluno's workflows.
Integrations
Resources & Guides
Tutorials & Learning
Official links
Tools that pair well with Pluno
Common stack mates teams adopt alongside Pluno, with the specific reason each pairing earns its keep.
Featured Head-to-Head Comparisons
Pluno vs B Rokratt
Choose Bürokratt if you're an Estonian resident needing free, government-integrated assistance; choose Pluno if you run a B2B support team with complex ticket volumes and a budget of at least €850/month.
Pluno vs Truleo
Choose Truleo if you are a law enforcement agency drowning in siloed data from RMS, CAD, jail calls, and body cameras—it transforms 40-minute case reports into 7-minute summaries with automated leads. Choose Pluno if you run a B2B support team on Zendesk facing complex, recurring technical issues—it learns from past tickets to auto-resolve and escalate intelligently, though it starts at €850/mo. These tools serve entirely different worlds; your decision hinges on your domain.
Pluno vs Presto Voice
These tools serve completely different markets. Presto Voice is for QSR chains wanting voice AI for drive-thrus, while Pluno is for B2B SaaS support teams needing to resolve complex tickets. Choose based on your industry and problem: drive-thru automation or technical ticket deflections. Do not compare them as alternatives.
Alternatives to Pluno
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