Reputation.com
AI reputation platform unifying reviews, surveys, listings, and social across every location
For a 125+ location brand that wants reviews, surveys, listings, social, and complaint routing in one system with HIPAA/CCPA support, Reputation.com has the widest surface area of the multi-location reputation platforms. Published per-location pricing ($80, $115, or $150 per location/mo) means you can model the bill before a sales call. Below roughly 25 locations the math gets hard to defend: Rep Core + Surveys at 25 sites is $3,750/mo before add-ons. If you mostly need review collection, look at a narrower review tool first; come here when you need listings plus surveys plus routing plus competitive benchmarking in one place.
Verified 2h ago · liveness 79/100 · cite: rightaichoice.com/tools/reputation-com
- Multi-location enterprises with 125+ sites needing one reputation system across every location
- Healthcare and senior care organizations that require HIPAA-compliant feedback management
- Automotive dealer groups turning local visibility and reviews into sales and service visits
- Franchise networks balancing brand consistency with local team execution
- Single-location small businesses that just want a simple review widget
- Startups seeking a low-cost, pay-as-you-go reputation tool
- Teams that only need basic listing management without surveys or analytics
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Skip Reputation.com if you run fewer than roughly 25 locations and mostly need review collection and basic listing sync — the per-location math ($80–$150/location/mo) buys capability a small footprint won't use.
Competitive Insights benchmarking is called out separately from the headline tiers, so the plan that shows you rivals' local performance costs more than $150/location/mo
The published $80, $115, and $150 per location/mo tiers land at $960 to $1,800 per location per year. At 125 locations (the Enterprise threshold) that is $12,000 to $18,750/mo — enterprise budget territory. A 25-location brand can model the bill ($3,750/mo at the top tier) but has to justify it against narrower review-only tools that charge a small flat fee regardless of footprint.
In short
Reputation.com — AI reputation platform unifying reviews, surveys, listings, and social across every location. Best for Multi-location enterprises with 125+ sites needing one reputation system across every location, Healthcare and senior care organizations that require HIPAA-compliant feedback management, Automotive dealer groups turning local visibility and reviews into sales and service visits. Plans from $80/mo.
What's new in Reputation.com
Checked todayAcross the latest 2 updates: 1 feature update and 1 launch.
The 10 Dimensions of GEO series
Editorial series laying out the ten dimensions that determine whether AI answer engines will surface your brand when consumers ask local questions.
Free GEO Readiness Report
A free, personalized analysis of how reviews, listings, search, and local data shape your brand's presence in AI answer engines, with prioritized next steps.
What people actually say about Reputation.com — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
13 mentions across 2 sources (YouTube, Lemmy) · researched Oct 8, 2026.
Weighted by the 16 posts each of 2 sources contributed.
- +Consolidates reviews, surveys, listings, social, and feedback into a single multi-location dashboard.
- +Listings coverage spans 250+ directories including Healthgrades, Cars.com, OpenTable, and Zillow.
- +ReputationIQ allows natural-language querying across customer signals without exporting data.
- +GEO Readiness Report is a free, personalized AI-search visibility audit — a genuinely useful entry point.
- +Published pricing ($80/$115/$150 per location/month) is transparent compared to most enterprise competitors.
- −No community data exists for the newer AI features like ReputationIQ and GEO Readiness Report.
- −Public YouTube feedback is duplicated, promotional, and largely useless for real evaluation.
- −The $80/location/month floor is expensive for smaller multi-location operators.
- −The 2025 breach badly undercuts any security or compliance pitch the vendor makes.
- −No verified community evidence corroborates the Kia UK, Greystar, or NPS homepage claims.
- • Per-location pricing scales linearly, so a 100-location brand pays roughly $8,000–$15,000/month
- • Enterprise tier requires a sales conversation with no published rate card
- • Integration and onboarding effort across 250+ directories may require internal resource time
Viability Score
How well maintained and how widely used is Reputation.com? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- ReputationIQ natural-language queries across reviews, surveys, listings, and social feedback
- GEO Readiness Report: free personalized analysis of how AI answer engines read your brand
- Reputation Score (Rep Score) and Journey Insights analytics
- Automated review generation with AI-suggested responses across review sites
- Business listings and SEO management across directories
- Location Pages built so AI engines can read them and customers can act
- Pulse Analytics for proactive listening and sentiment trend tracking
- Basic Customer Surveys with a star rating and text template
- Advanced Surveys with 6 custom survey templates
- Email survey requesting and targeted outreach campaigns
- Social publishing, listening, and engagement across channels
- Actions workflows that route issues to the right teams and close the loop
- Multi-location roll-up reporting and executive dashboards
- Competitive Insights benchmarking against local and industry competitors
- HIPAA and CCPA compliance support with English, French, and German coverage
About Reputation.com
Reputation.com is a reputation management platform for multi-location brands. It puts reviews, surveys, business listings, social, and local pages into one system so headquarters can see performance and risk across every site, while each location gets a clear list of what to fix next. The platform is organized into named modules: ReputationIQ answers natural-language questions over your review, survey, listing, and social data; Insights rolls signals into a Rep Score with Journey Insights; Listings keeps directories accurate; Pages gives each location a page AI engines can read; Reviews handles collection plus AI-assisted responses; Surveys captures private feedback; Social covers publishing and listening; Actions routes problems to the right team; Competitive Insights benchmarks you against local and industry rivals. A free GEO Readiness Report shows how reviews, listings, search, and local data shape whether AI answer engines find and trust your brand. The site publishes outcomes including Kia UK consolidating its dealer network signals, Greystar reporting $108K in value per location, and an NPS move from 24 to 39. HIPAA and CCPA compliance support comes with English, French, and German coverage. Pricing is per location per month across three published tiers at $80, $115, and $150 per location/mo, plus custom Enterprise pricing aimed at 125+ locations. It fits healthcare, automotive, real estate, food and beverage, financial services, care and living, and retail footprints.
Behind the Verdict
Reputation.com's strength is breadth aimed at a specific buyer: the multi-location operator whose problem is not "we need reviews" but "we have 200 storefronts and no single view of what customers and search engines see." The eight-module structure maps to real jobs. Listings keeps directories accurate. Pages gives each location something AI crawlers can parse. Actions is the module that separates this from review-only tools — negative feedback becomes a routed ticket rather than a dashboard entry nobody owns. ReputationIQ and the Rep Score give headquarters a natural-language layer over the same data. The current editorial angle is AI discovery. The free GEO Readiness Report is a genuine diagnostic: it tells you whether your reviews, listings, and local data are helping or hurting how answer engines find and trust you, before you spend anything. The 10 Dimensions of GEO series and the IDC webinar on AI-mediated local discovery show where the vendor is placing its bets. Weaknesses are structural, not cosmetic. Everything is billed per location, so cost scales linearly: Rep Core + Surveys at $150 per location/mo is $3,750/mo at 25 sites and $18,750/mo at 125. Competitive Insights, SMS surveys, and premium integrations sit outside the headline tiers and cost extra. Large deployments typically run through Reputation Services rather than being self-serve, and CRM/EHR connections may need custom setup. Multi-language covers English, French, and German only. Where it fits: healthcare and senior care needing HIPAA-compliant feedback, automotive dealer groups, franchise networks balancing brand consistency with local execution. Where it doesn't: a five-location business, or a team that only wants a review widget and listing sync.
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Real-world workflow fit
Concrete scenarios for the personas Reputation.com actually fits — and what changes day-one when you adopt it.
Monday morning you open ReputationIQ and ask which regions drove the sentiment drop last week, then filter Insights to the clinics with declining Rep Score and assign Actions tickets to regional managers.
Outcome: Issues reach the responsible team the same day instead of surfacing in a monthly deck, and HIPAA-compliant survey data stays inside the audited system.
New review requests go out by email from Reviews, AI-suggested responses queue for each dealership's approval, and Listings pushes corrected hours and addresses to directories and the Pages sites AI engines read.
Outcome: Dealer ratings climb and every rooftop's address and hours match across search, maps, and directories.
You log in to a short list of priorities — two unanswered reviews, one survey follow-up, one listing mismatch — and work them without pulling a report.
Outcome: Local teams spend minutes per day on reputation, and headquarters sees the closures roll up into the executive dashboard.
Use Cases
- Unify reviews, surveys, listings, social, and feedback across hundreds of locations
- Automate review generation and response using AI-suggested replies
- Ask natural-language questions about location performance instead of building reports
- Check and correct listings across directories for local SEO and AI discovery
- Run the free GEO Readiness Report to see how AI answer engines find and trust your brand
- Route negative feedback as tickets to the right teams and close the loop
- Benchmark each location against nearby competitors with Competitive Insights
- Publish and respond across social channels from a central command center for every location
Models Under the Hood
as of 2026-10-16
Limitations
- Everything is billed per location per month, so cost scales linearly with your footprint — Rep Core + Surveys at $150/location/mo is $3,750/mo at 25 locations and $18,750/mo at 125.
- Competitive Insights, SMS surveys, and premium integrations are not included in the headline tiers and cost extra.
- Large deployments typically run through Reputation Services rather than being self-serve, and CRM/EHR connections may need custom setup.
- Multi-language support covers English, French, and German.
as of 2026-10-18
Verification history
We have re-verified Reputation.com 20 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 20 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Reputation.com tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Rep Core
$80/location/mo
Ideal for
A multi-location brand that first needs accurate listings and a working review engine at every site before layering analytics on top
What this tier adds
Starting tier: reviews management (collection, requesting, AI responding) plus business listings and SEO management
Rep Core + Pulse
$115/location/mo
Ideal for
Operators who have reviews running and now want to spot sentiment trends and a single Rep Score across locations
What this tier adds
Adds Reputation Insights (Rep Score and Journey Insights), AI Reputation Manager, Pulse Analytics, and one basic survey template
Rep Core + Surveys
$150/location/mo
Ideal for
Customer-centric brands that need private feedback at scale alongside public reviews, such as healthcare and care providers
What this tier adds
Upgrades to Advanced Surveys with 6 custom survey templates on top of everything in Pulse
Enterprise
Custom
Ideal for
Footprints of 125+ locations needing executive roll-ups, compliance support, and multi-language coverage
What this tier adds
Custom tier adds multi-location roll-up and executive dashboards, HIPAA and CCPA compliance support, and English, French, and German coverage
Where the pricing makes sense
The company stage and team size where Reputation.com's pricing actually pencils out — and where peers do it cheaper.
The published $80, $115, and $150 per location/mo tiers land at $960 to $1,800 per location per year. At 125 locations (the Enterprise threshold) that is $12,000 to $18,750/mo — enterprise budget territory. A 25-location brand can model the bill ($3,750/mo at the top tier) but has to justify it against narrower review-only tools that charge a small flat fee regardless of footprint.
Setup time & first value
How long it actually takes to get something useful out of Reputation.com — broken out by persona, not the marketing-page minute.
Headquarters-level configuration with Reputation Services onboarding: expect weeks, not hours, for a 100+ location rollout. A single region or a pilot cluster can be live in days once listings and review sites are connected. Local managers reach first value almost immediately — their dashboard opens with a prioritized task list rather than a blank report builder.
Switching to or from Reputation.com
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From a review-only tool (Birdeye, Podium, or similar): bring review-site connections and response templates across, then layer Listings and Surveys on the same location list
- →From BrightLocal or a listing service: import the location list and directory credentials, then switch Listings to Reputation's directory sync
- →From manual spreadsheets: load the location roster first, since every module (Reviews, Surveys, Pages, Listings) keys off it
- →From an in-house review workflow: connect Google Business Profile and the major review sites, then configure Actions routing rules to match your org chart
- ↗To a review-only platform: export review history and response templates, and expect to lose the listings, surveys, and Actions routing in one move
- ↗To a listing-focused tool: your Pages and GEO Readiness work does not carry over; re-baseline AI discoverability after the switch
- ↗To a BI stack: pull review, survey, and Rep Score data before cancellation, since roll-up dashboards are the piece hardest to rebuild
Integrations
Resources & Guides
- Learnreputation.com
Reputation Rockstars
Designed to help you learn, network, and grow! Discover exclusive resources, organize your own virtual meetups, share expertise, and earn rewards. Now it’s easier than ever to engage and connect.
- Resourcereputation.com
Resources Hub: CX & Reputation Strategy | Reputation
Helpful link from reputation.com
- Resourcereputation.com
Reputation Support Portal
Helpful link from reputation.com
Tutorials & Learning
Reputation com Tutorial
Larson Automotive Group
Reputation.com how to Tutorial
APG Living
An Introduction to Reputation Management | Reputation.com
Reputation
YouTube returned 6 videos for “Reputation.com”, and we withheld 2: 2 did not mention Reputation.com. Showing the 4 we can prove are about Reputation.com.
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