Features
Synthesize guest messages (calls, emails, chats) into structured commercial intelligence
Natural language querying (Ask) across bookings, calls, market intelligence, and SOPs
Proactive pattern detection (Sense) – picks up pickup shifts, RFP arrivals, repeated complaints
Live portfolio view with per-property and group-level toggles
Multi-turn threaded conversations with memory of past decisions
Team-specific knowledge bases and shared history across the group
Granular role permissions and per-property visibility controls
Auditable trails showing sources used for each investigation
Triggered investigations based on calls, CRM events, or schedule
Filtering by status, category, property
Cross-reference event calendar, staffing plans, and group blocks
Works upstream of PMS, RMS, and CRM – no replacement required
AI-powered candidate sourcing from global talent pool
Automated technical assessments with live coding
Structured feedback reports for each candidate
Skills-based matching vs. resume keyword matching
Compliance-ready hiring for global teams
ATS integration with Greenhouse and Lever
Custom assessment criteria per role
Real-time candidate communication and scheduling
Bias reduction via blind evaluations
Dashboard for pipeline tracking and metrics
Post-assessment rank lists for decision-making
Asynchronous interviewing for remote candidates
Mercor Enterprise AI for enterprise AI solutions
Scalable infrastructure handling 10x volume growth
