Features
Real-time conversational follow-up questions
Voice input support for speaking responses
Embeddable widget for product, web, email, and support
Dynamic question generation tailored to each response
Automatic analysis into themes and impact scores via Sunbeam
Integration with Sunbeam platform for unified feedback analysis
Works alongside static surveys, app reviews, and public sources
Webhook integration for custom data ingestion
Integration with Zendesk, Intercom, and Qualtrics
CSV import for batch feedback ingestion
Automatic theme detection and naming
Impact score calculation for NPS and churn drivers
Trend spotting for rising or falling issues
Change analysis to detect step changes and emerging themes
Embeddable trend cards for sharing in Slack, Notion, or Linear
Real-time behavior suggestions for agents
Omnichannel interaction analysis (voice, digital)
Automated complaint management
Sales effectiveness coaching in real time
Customer sentiment measurement
Copilot for agents, supervisors, and leaders (Core+)
AI agents for self-service and proactive engagement (Complete+)
Automated summary of interactions
Gamification and employee knowledge portal
Bring your own transcription (Ultimate)
Quality management and performance management
Service Automation (Complete+)
Prebuilt CRM integrations (Ultimate)
Integrations
NICE Customer Engagement Analytics
NICE Interaction Analytics
NICE Performance Management
NICE Workforce Management
Prebuilt CRM integrations
Bring your own knowledge base
