Asklet

Asklet is an embeddable widget that turns static surveys into dynamic conversations. Instead of asking a fixed set of questions, it reads each answer as it arrives and generates a follow-up tailored to what the respondent just said. Respondents can type or speak their answers, which often yields richer, more actionable detail. You can place Asklet anywhere you would put a survey—inside your product, on a webpage, in an email, or after a support ticket closes—and every conversation flows directly into Sunbeam's analysis platform. For product teams, customer success managers, and support leaders, Asklet moves beyond ratings and generic responses to capture specific, actionable feedback. Its real-time follow-ups dig into unexpected comments, like when a customer says "the checkout feels slow" and Asklet asks which step felt slow, on which device, and compared to what. This conversational depth produces detail specific enough to act on. The voice input option matters both for people who find typing slow and for the level of detail that comes through when someone talks rather than types. Everything Asklet captures feeds into Sunbeam's ecosystem, where conversations are analyzed into automatically named themes, impact scores for NPS and churn drivers, and trend spotting for rising or falling issues. Recent updates added change-point annotations on trend charts and change analysis backfilled across historical dashboards, so you can see when step changes and emerging themes occur. This tight coupling means a conversational answer simply becomes better raw material for the same kind of analysis as every other feedback source. Compared to static survey tools like Typeform or SurveyMonkey, Asklet's strength is its conversational depth and tight coupling with Sunbeam for end-to-end analysis. If you're already using Sunbeam for feedback analytics, Asklet improves the quality of data going into that platform. It's not a standalone tool—analysis requires Sunbeam—and pricing