Features
Real-time conversational follow-up questions
Voice input support for speaking responses
Embeddable widget for product, web, email, and support
Dynamic question generation tailored to each response
Automatic analysis into themes and impact scores via Sunbeam
Integration with Sunbeam platform for unified feedback analysis
Works alongside static surveys, app reviews, and public sources
Webhook integration for custom data ingestion
Integration with Zendesk, Intercom, and Qualtrics
CSV import for batch feedback ingestion
Automatic theme detection and naming
Impact score calculation for NPS and churn drivers
Trend spotting for rising or falling issues
Change analysis to detect step changes and emerging themes
Embeddable trend cards for sharing in Slack, Notion, or Linear
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
