Features
Pre-recorded speech-to-text (Universal-3.5 Pro, 18 languages)
Pre-recorded speech-to-text (Universal-2, 99 languages)
Real-time streaming speech-to-text (Universal-3.5 Pro Realtime with Context Carryover)
Voice Agent API with built-in turn detection and interruption handling
Speech Understanding API (speaker ID, sentiment, chapters, summaries)
Guardrails for inline PII redaction and content moderation
LLM Gateway routing across GPT, Claude, and Gemini with fallback
Keyterms Prompting to improve accuracy for specific terms
Agent Management API to store and manage agent configurations
HTTP Tool Calling for Voice Agent API (no proxy server needed)
Production-ready Python and TypeScript SDKs
Self-hosted Voice AI Cloud deployment for enterprise
No concurrency limits, no throttles, no forced commitments
Global redundancy and enterprise-grade uptime
Code-switching support (Universal-3.5 Pro)
Automatic conversation recording via Pendant
Transcription of recorded conversations
Unlimited meeting notes (free for existing users)
Searchable transcript history
Data export tool for downloading transcripts
Wearable device (discontinued)
Desktop app recording (sunsetting)
Web app recording (sunsetting)
Rewind screen and audio capture (sunsetting)
Regional availability restrictions
