Features
AVA AI voice assistant answers non-emergency calls instantly
CORA provides real-time, context-aware guidance during emergencies
Self-healing call routing continuously improves routing accuracy
Configurable to center-specific SOPs and workflows
Integrates alongside existing CAD and phone systems
Captures and carries forward call information automatically
Reduces hold times and queuing for non-emergency callers
Supports telecommunicators with cognitive load reduction
Fully human-in-the-loop; never takes control of emergency calls
Designed for 911 centers with increasing call volumes and staffing gaps
Learns and adapts to center's operational patterns over time
Provides analytics and reporting on call handling and automation
Agent Operating Procedures (AOPs) in natural language for workflow definition
Duet Autopilot for self-improving AI agents
Omnichannel support: chat, voice, email
Voice AI with human-like conversation and brand customization
Chat with complex workflow execution
Email resolution with contextual awareness
QA Hub for collaborative agent quality management
Guided Discovery for product recommendations
Automatic optimization and root cause analysis
Live A/B testing for agent optimization
Simulations at scale for QA
Watchtower always-on QA monitoring
AI-powered suggestions for knowledge base
Experiments for iterative improvement
Cross-channel memory for consistent context
