Aurelian
Contact SalesAutomating non-emergency calls for 911 centers with human-in-the-loop AI.
By Tanmay Verma, Founder · Last verified 03 Jul 2026
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Added 5d ago
75/100Safe BetIn short
Aurelian — Automating non-emergency calls for 911 centers with human-in-the-loop AI. Best for 911 centers with high non-emergency call volumes, PSAPs experiencing staffing shortages, Telecommunicators managing complex, SOP-driven workflows. Contact Sales pricing.
Is Aurelian actually worth it?
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Editorial Verdict
Best for
911 centers with high non-emergency call volumesPSAPs experiencing staffing shortagesTelecommunicators managing complex, SOP-driven workflowsPublic safety agencies seeking AI augmentation without full automation
Not ideal for
Organizations looking for fully autonomous emergency call handlingTeams that need a low-cost or freemium AI assistantCall centers outside of public safety (e.g., customer support)Those requiring on-premise deployment without cloud integration
Aurelian's focused, human-centric approach to PSAP automation is timely. AVA and CORA directly address staffing shortages and high non-emergency volumes. The lack of transparent pricing may hinder evaluation for smaller agencies.
Compare with: Aurelian vs PolyAI, Aurelian vs Synthflow AI, Aurelian vs Decagon
Last verified: July 2026
What's new in Aurelian
Checked 5 days agoAcross the latest 5 updates: 5 news mentions.
NewsBlog·6 days agoNewest
Making the Case: A Guide for PSAP Managers Advocating for AI Call Automation
Guide for PSAP managers to advocate for AI call automation addressing concerns and leading innovation.
NewsBlog·6 days agoNewest
AI Call Automation: The Next Step for Public Safety Communications
AI call automation is ready for public safety, reducing dispatcher workload.
NewsBlog·6 days agoNewest
What the Future of Emergency Response Demands
Smarter call-taking and stronger communities as the future of emergency response.
NewsBlog·6 days agoNewest
Aurelian Raises $14M Series A to Ease 911 Dispatcher Workloads with AI
Aurelian raised $14M Series A. AI voice assistant handles 74% of non-emergency calls without dispatcher involvement.
NewsChangelog·6 days ago
Aurelian Attending NENA 2026
Aurelian will attend NENA 2026 to demonstrate how PSAPs can better support communities.
What independent users actually report about Aurelian
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
21 mentions across 2 sources (Hacker News, Lemmy).
50% positive50% critical
Recurring strengths
- +Automates non-emergency calls to reduce dispatcher workload.
- +Human-in-the-loop retains operator control for emergency calls.
- +Integrates with existing CAD and phone systems.
- +Reduces hold times and queuing for callers.
- +Configurable to center-specific SOPs.
Recurring frustrations
- −Almost no independent user feedback to validate claims.
- −Pricing is opaque—requires contacting sales.
- −No open-source or trial version for hands-on evaluation.
- −Effectiveness in small vs. large PSAPs unclear.
- −Name causes confusion with historical figure online.
Patterns worth knowing
Potential to reduce dispatcher burden and improve public service.
Seen on Hacker News
Name confusion with Roman emperor dominates online chatter.
Seen on Hacker News, Lemmy
Lack of independent user reviews raises skepticism.
Seen on Hacker News, Lemmy
Learning curve
beginnerProductive in ~A few hours
Hidden costs people mention
- • No public pricing; likely requires custom quote based on call volume.
Viability Score
75/100
Safe BetHow likely is Aurelian to still be operational in 12 months? Based on 4 signals — momentum (how recently it shipped), wrapper dependency, revenue model, and web presence.
momentum
55
funding runway
70
website health
90
wrapper dependency
100
Last calculated: July 2026
How we score →Key Features
- AVA AI voice assistant answers non-emergency calls instantly
- CORA provides real-time, context-aware guidance during emergencies
- Self-healing call routing continuously improves routing accuracy
- Configurable to center-specific SOPs and workflows
- Integrates alongside existing CAD and phone systems
- Captures and carries forward call information automatically
- Reduces hold times and queuing for non-emergency callers
- Supports telecommunicators with cognitive load reduction
- Fully human-in-the-loop; never takes control of emergency calls
- Designed for 911 centers with increasing call volumes and staffing gaps
- Learns and adapts to center's operational patterns over time
- Provides analytics and reporting on call handling and automation
About Aurelian
Contact SalesIntermediateNo APIWeb
Aurelian is a platform purpose-built for Public Safety Answering Points (PSAPs) to automate non-emergency call handling and provide real-time guidance during emergency calls. It helps telecommunicators manage increasing call volumes, staffing gaps, and SOP compliance without taking control away from human operators. The platform consists of two main components: AVA, an AI voice assistant that answers non-emergency calls instantly, and CORA, a real-time guidance system that provides context-aware suggestions during emergencies. All calls are handled within existing CAD and phone system workflows. What sets Aurelian apart is its focus on the entire call operation rather than isolated tasks. It learns each center's specific SOPs and continuously improves call routing through self-healing algorithms. The company reports that AVA now handles 74% of non-emergency calls without dispatcher involvement, based on deployments in active PSAPs. Aurelian positions itself as a partner that extends telecommunicator capacity, not a replacement. Pricing is not publicly listed and requires contacting sales.
Behind the Verdict
Aurelian is built for a precise niche: 911 centers drowning in non-emergency calls. Its two-component architecture—AVA for non-emergency automation, CORA for real-time emergency guidance—is thoughtfully designed to keep humans in the loop. The reported 74% non-emergency call deflection is significant for centers facing staffing crunches. Where it shines: back-office call reduction, freeing telecommunicators for true emergencies. The self-healing call routing that adapts to SOP drift is a smart feature for long-term consistency. The recent $14M Series A suggests investor confidence in its traction. Where we'd hesitate: no public pricing, and integration details are sparse. This is enterprise sales territory—smaller PSAPs may find the cost and sales process prohibitive. Also, the platform is entirely cloud-dependent; no on-premise option is mentioned. Versus alternatives: Compared to general-purpose IVR or chatbot tools, Aurelian is purpose-built for PSAP workflows, which is a clear advantage. Competitors like RapidDeploy or Carbyne focus on broader emergency response AI, but Aurelian's non-emergency automation and SOP-driven guidance are more narrowly targeted. In practice, Aurelian works best for medium to large PSAPs with high call volumes and staffing shortages. Teams should expect a consultative onboarding that configures SOPs and integrates with legacy CAD systems. If you're a small agency with limited budget or need a quick plug-and-play fix, this may not be the right fit.
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Use Cases
- Automate answering and triaging non-emergency calls to reduce hold times for the public.
- Provide telecommunicators with real-time, context-aware suggestions during complex 911 calls.
- Configure the platform to follow your center's exact SOPs and call handling protocols.
- Integrate with existing CAD and phone systems to enhance workflows without disruption.
- Reduce telecommunicator cognitive load so they can focus on urgent and life-threatening situations.
- Improve call routing accuracy through self-healing algorithms that learn from each interaction.
Limitations
- Pricing is not publicly available, requiring a sales consultation.
- The platform appears to be cloud-based and may not support on-premise deployments.
- Integration details with specific CAD/phone systems are not listed publicly, making it hard to assess compatibility without a demo.
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