Aurelian
Aurelian handles non-emergency PSAP calls with AVA AI and gives telecommunicators real-time 911 guidance via CORA.
Splitting the work into AVA (non-emergency answering) and CORA (real-time guidance in emergencies) is the right architecture for public safety accountability — nobody should want an AI owning a 911 decision, and Aurelian does not claim to. Our hesitation is evidence, not design: the public pages describe the call flow, self-healing routing, and live dashboard at a high level but publish no named AI models, no integration specifics, and no performance numbers. If your center is drowning in
Verified 3d ago · liveness 62/100 · cite: rightaichoice.com/tools/aurelian
- 911 centers with high non-emergency call volumes and visible hold times
- PSAPs facing staffing shortages and telecommunicator burnout
- Agencies that want routine calls automated while humans keep emergency control
- Public safety operations needing SOP compliance and faster, accurate call records
- Teams wanting fully autonomous emergency call handling with no human oversight
- Non-emergency contact centers outside the public safety sector
- Buyers who need published model details, integration lists, or benchmark numbers before a demo
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Skip Aurelian if you want an AI platform that handles emergency calls autonomously, or if you need published model names, a documented CAD integration list, and benchmark numbers before you will even take a demo.
Aurelian sits in the enterprise public-safety procurement bracket, alongside CAD and 911 telephony vendors rather than alongside per-seat contact-center SaaS. Pricing is quoted per agency rather than per seat, so budget for a scoped sales conversation, a security and integration review, and PSAP reference checks. Compare it against what a non-emergency overflow contract or added telecommunicator positions cost your center per year.
In short
Aurelian — Aurelian handles non-emergency PSAP calls with AVA AI and gives telecommunicators real-time 911 guidance via CORA. Best for 911 centers with high non-emergency call volumes and visible hold times, PSAPs facing staffing shortages and telecommunicator burnout, Agencies that want routine calls automated while humans keep emergency control. Contact Sales pricing.
What people actually say about Aurelian — is it worth it?
We scanned public community sources for Aurelian on Jul 28, 2026 and could not establish that the discussion we found is about this tool rather than something else sharing its name. Our own analysis of that scan says the posts were off-subject. Rather than publish a sentiment score built on the wrong subject, we publish nothing here and re-run the scan.
Viability Score
How well maintained and how widely used is Aurelian? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- AVA AI voice assistant answers non-emergency calls instantly
- Eliminates non-emergency hold times so call-takers stay on emergencies
- CORA provides real-time, context-aware guidance during emergency calls
- CORA supports emergency calls without taking control of decisions
- Human-in-the-loop design: telecommunicators keep control of emergencies
- Self-healing call routing that continuously improves call distribution
- Configurable to a center's own SOPs and workflows
- Fits alongside existing CAD and phone systems rather than replacing them
- Automatic call record capture carried forward through the call flow
- Faster, more accurate call records
- Live dashboard showing calls handled by CORA and AVA plus time handled
- Supports the full call flow: before, during, and after every call
- Four-step call flow from non-emergency handling to emergency support
- Less cognitive load for telecommunicators during complex calls
- Built for ECCs and PSAPs specifically, not adapted from a horizontal bot
About Aurelian
Aurelian is an AI call-handling platform for Public Safety Answering Points (PSAPs) and Emergency Communication Centers (ECCs). It targets the load 911 centers actually carry: rising call volume, non-emergency queue backlogs, constrained staffing, and SOP compliance pressure. Rather than replacing one piece of the stack, Aurelian positions itself as a layer supporting the whole operation before, during, and after each call. The platform ships as two named tools. AVA is an AI voice assistant that answers non-emergency calls instantly, removing hold times so call-takers stay on emergencies. CORA delivers real-time, context-aware guidance during emergency calls without taking control — the vendor states plainly that humans remain in control of emergencies and decision-making. Around those sit self-healing call routing that continuously improves call distribution, automatic capture of call information carried forward through the call flow, and a live dashboard tracking calls handled by CORA and AVA plus time handled. Fit matters. Aurelian is designed to sit alongside existing CAD and phone systems rather than replace them, and it configures to a center's own workflows and SOPs. The vendor says it is already deployed inside PSAPs at scale under real conditions, with case studies published, and it runs public-safety events such as the Bay Area Public Safety Symposium (next edition November 3rd). Agencies with a clogged non-emergency queue, telecommunicator burnout, or a mandate to tighten SOP adherence are the clear target. This is not a horizontal contact-center chatbot with a public safety badge — expect narrower scope and a more involved implementation conversation.
Behind the Verdict
Where Aurelian earns its place is the non-emergency line. That queue is where 911 centers quietly bleed staff hours, and AVA answering every routine call instantly is the single most defensible use of automation in a PSAP — low stakes, high volume, easy to measure. If hold times are your visible pain, start the conversation there. CORA is the more interesting bet and the harder one to evaluate. Real-time guidance that demonstrably does not take control is a genuine design choice, and the human-in-the-loop framing is the correct stance for emergency work. But 'context-aware guidance' is doing a lot of work on that homepage, and you will want to see it running against your own SOPs before you believe the cognitive-load pitch. We'd reach for this when a center has a documented non-emergency backlog, constrained hiring, and leadership willing to run a pilot alongside existing CAD and phone systems. The SOP configurability and the fact it slots in rather than rips out your stack make a pilot low-risk. Pass if you need fully autonomous emergency handling — that is explicitly not the product. Pass too if your procurement requires published model details, integration lists, or benchmark numbers before a demo; those are not on the public site, and no third-party coverage in the last quarter fills the gap. In practice, treat this as a workflow and change-management purchase, not a plug-in. The dashboard metrics (calls handled, time handled) are the numbers to negotiate success against before you sign. Watch for scope creep in implementation — 'configurable to your SOPs' cuts both ways.
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Real-world workflow fit
Concrete scenarios for the personas Aurelian actually fits — and what changes day-one when you adopt it.
Route non-emergency lines to AVA so every caller is answered immediately, while call-takers stay on 911 traffic.
Outcome: Hold times on non-emergency calls drop and the live dashboard shows how many calls AVA handled and how much time was returned to the floor.
Let CORA surface real-time, context-aware guidance and then capture the call information so it carries forward through the flow.
Outcome: More consistent call handling with less cognitive load, while the telecommunicator keeps decision control on the emergency.
Run a demo and reference PSAP calls, then configure Aurelian against your SOPs and confirm it sits alongside your existing CAD and phone systems.
Outcome: A validated scope of work rather than an assumed one — you know exactly what gets configured and which systems it touches before you sign.
Use Cases
- Automate answering and triaging non-emergency calls to cut public hold times and free call-takers for urgent incidents.
- Give telecommunicators real-time, context-aware suggestions during complex 911 calls via CORA, improving consistency without taking control.
- Configure the platform to follow your center's exact SOPs and call handling protocols for consistent, compliant responses.
- Run Aurelian alongside existing CAD and phone systems to improve workflows without a disruptive overhaul.
- Reduce telecommunicator cognitive load so staff can focus on life-threatening situations instead of routine queries.
- Track calls handled and time handled by CORA and AVA on a live dashboard to see where capacity is being recovered.
- Support the whole call flow — before, during, and after each call — instead of buying point tools for each stage.
- Give new or short-staffed telecommunicators real-time guidance so call handling quality does not depend on tenure alone.
Limitations
- Aurelian is purpose-built for ECCs and PSAPs, with AVA handling non-emergency calls and CORA providing real-time guidance during emergency calls.
- The live pages are effectively a marketing overview: they name no underlying AI models, publish no pricing tiers, and offer only a 'Request a demo' path.
- No integration specifics, performance figures, or SLA terms are disclosed in the evidence.
as of 2026-10-13
Verification history
We have re-verified Aurelian 11 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 11 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Aurelian tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Enterprise
Contact sales
Ideal for
PSAPs, ECCs, and multi-site public safety agencies that need AVA on non-emergency lines and CORA in the emergency workflow, with configuration to their own SOPs.
What this tier adds
Starting tier — the vendor quotes pricing per agency through its sales team rather than publishing a rate card.
Where the pricing makes sense
The company stage and team size where Aurelian's pricing actually pencils out — and where peers do it cheaper.
Aurelian sits in the enterprise public-safety procurement bracket, alongside CAD and 911 telephony vendors rather than alongside per-seat contact-center SaaS. Pricing is quoted per agency rather than per seat, so budget for a scoped sales conversation, a security and integration review, and PSAP reference checks. Compare it against what a non-emergency overflow contract or added telecommunicator positions cost your center per year.
Setup time & first value
How long it actually takes to get something useful out of Aurelian — broken out by persona, not the marketing-page minute.
For a single PSAP site: expect weeks, not days — the platform configures to your SOPs, workflows, and existing CAD and phone systems, so configuration and validation dominate the timeline. Add time for reference-PSAP calls and internal sign-off. First value shows up when AVA starts absorbing the non-emergency queue.
Switching to or from Aurelian
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From manual non-emergency queue handling: route non-emergency lines to AVA and let the queue be answered instantly while staff stay on emergency traffic.
- →From a generic contact-center voice bot: replace the horizontal tool with AVA for non-emergency calls and add CORA for real-time telecommunicator guidance.
- →From your existing CAD and phone stack: keep them in place — Aurelian is designed to sit alongside rather than replace them.
- ↗To a horizontal contact-center voice platform: viable only if you give up CORA's real-time in-call guidance for telecommunicators, since those tools are not built for emergency operations.
- ↗To handling non-emergency volume with added headcount: a route some agencies take when the evaluation or procurement timeline stalls.
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Aurelian”, and we withheld 6: 6 could not be judged, because “Aurelian” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Aurelian.
Official links
Tools that pair well with Aurelian
Common stack mates teams adopt alongside Aurelian, with the specific reason each pairing earns its keep.
PolyAI
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Inworld
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Featured Head-to-Head Comparisons
Aurelian vs Hi Marley
Choose Aurelian if you run a 911 center overwhelmed by non-emergency calls and need an AI assistant (AVA) that automates them while keeping human control, backed by recent $14M funding. Choose Hi Marley if you're a P&C insurer wanting to slash phone tag and cycle times with SMS-first claims communication, already trusted by 130+ carriers.
Aurelian vs Chatlyn
Choose Aurelian if you run a 911 center struggling with non-emergency call volume and dispatcher burnout — its human-in-the-loop AI automates 74% of non-emergency calls while keeping humans in charge of emergencies. Choose Chatlyn if you operate a hotel or short-term rental and need an AI omnichannel hub that plugs into your PMS to automate guest messaging and boost bookings — its WhatsApp campaigns and Automation Studio are designed for hospitality. They solve completely different problems; pick based on your industry.
Aurelian vs B Rokratt
Aurelian and Bürokratt serve completely different domains: public safety vs. e-government. Aurelian is purpose-built for 911 centers with high non-emergency call volume, offering a human-in-the-loop AI that automates routine calls while supporting dispatchers. Bürokratt is a free, nationally funded assistant for Estonian residents, automating access to government services via natural language. Your choice depends on whether you run a PSAP (Aurelian) or need help with Estonian bureaucracy (Bürokratt).
Alternatives to Aurelian
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PolyAI
PolyAI builds enterprise voice AI agents that resolve complex customer calls end to end in 40+ languages.
Synthflow AI
Synthflow AI runs enterprise voice AI agents on its own telephony network for automated phone calls at scale.
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