Aurelian vs Hi Marley
Side-by-side comparison of features, pricing, and ratings
At a glance
| Dimension | Aurelian | Hi Marley |
|---|---|---|
| Pricing | Contact for pricing | Contact for pricing |
| Primary Use Case | 911 call center automation for non-emergency calls | SMS-based claims communication for P&C insurers |
| Key Feature | AVA AI voice assistant + CORA real-time guidance | Conversational FNOL + AI Coaching with sentiment analytics |
| Integrations | Existing CAD and phone systems | Guidewire ClaimCenter, Verisk XactAnalysis, Verisk Workflow Assist |
| Not For | Non-public-safety call centers, fully autonomous handling | Non-insurance businesses, small carriers without budget |
Choose Aurelian if you run a 911 center overwhelmed by non-emergency calls and need an AI assistant (AVA) that automates them while keeping human control, backed by recent $14M funding. Choose Hi Marley if you're a P&C insurer wanting to slash phone tag and cycle times with SMS-first claims communication, already trusted by 130+ carriers.
Aurelian handles non-emergency PSAP calls with AVA AI and gives telecommunicators real-time 911 guidance via CORA.
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Hi Marley is SMS-first claims communication software for P&C insurers, running two-way texting from first notice of loss through repair and
Visit WebsiteWho should pick which
- 911 center managerPick: Aurelian
Aurelian is designed for PSAPs to automate non-emergency calls and support dispatchers with real-time guidance, directly addressing staffing shortages and call volume.
- Claims operations director at P&C insurerPick: Hi Marley
Hi Marley’s SMS-based platform reduces phone tag, speeds up FNOL, and integrates with Guidewire ClaimCenter and Verisk XactAnalysis, ideal for improving claim cycle times.
- PSAP telecommunicatorPick: Aurelian
Aurelian’s CORA provides context-aware guidance during emergencies, reducing cognitive load while maintaining human control.
- Workers' comp carrierPick: Hi Marley
Hi Marley supports workers' comp with secure messaging and AI coaching, improving claimant communication and satisfaction.
- Public safety tech buyerPick: Aurelian
Aurelian is the only platform here built for 911 centers, with a track record of automating non-emergency calls and recent $14M funding for continued development.
Frequently Asked Questions
Aurelian vs Hi Marley: which should you choose?
Choose Aurelian if you run a 911 center overwhelmed by non-emergency calls and need an AI assistant (AVA) that automates them while keeping human control, backed by recent $14M funding. Choose Hi Marley if you're a P&C insurer wanting to slash phone tag and cycle times with SMS-first claims communication, already trusted by 130+ carriers.
Can Aurelian handle emergency calls autonomously?
No, Aurelian uses a human-in-the-loop model; it never takes control of emergency calls. AVA automates non-emergency calls, while CORA provides real-time guidance to telecommunicators.
Does Hi Marley support voice calls?
Hi Marley is SMS-first, but it can integrate with voice channels through its conversational platform. However, its core strength is text-based communication to reduce phone tag.
What integrations does Aurelian offer?
Aurelian integrates with existing CAD (Computer-Aided Dispatch) and phone systems used by PSAPs, but not with specific insurance platforms like Guidewire.
What integrations does Hi Marley offer?
Hi Marley integrates with Guidewire ClaimCenter, Verisk XactAnalysis, and Verisk Workflow Assist for seamless data flow and transcript auto-uploads.
Which tool is more expensive?
Both require contacting sales for pricing. Aurelian may have a higher cost due to its specialized public-safety infrastructure, while Hi Marley's per-claim model can scale with claim volume.
Can these tools be used outside their intended industry?
Aurelian is strictly for public safety; not suitable for customer support. Hi Marley is designed for P&C insurance; not intended for non-insurance service businesses.
Does Aurelian have any recent funding news?
Yes, Aurelian raised $14M in Series A funding in 2026 to expand its AI call automation for 911 centers.
Is there a free trial for either tool?
Neither platform advertises a free trial; both offer demos upon request.
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Last reviewed: July 3, 2026