Hi Marley

Hi Marley is the clear leader in claims-specific communication, offering a purpose-built platform that directly addresses the pains of phone tag, slow cycle times, and poor customer satisfaction. For carriers already using Guidewire ClaimCenter or Verisk tools, the deep integrations are a major advantage, with customers reporting 30–50% fewer calls and a 22% decrease in cycle times on Total Loss Assist. However, if your carrier is not yet digitizing claims or lacks the budget for a premium platform, the value may not be as immediate. The platform’s strength is in its insurance focus—general messaging apps won’t deliver the same workflow automation or analytics. One caveat: pricing is not public, and the site focuses on enterprise sales, so smaller carriers may need to negotiate. Overall, Hi Marley is a strong choice for any P&C carrier looking to improve claims efficiency and customer experience, especially for auto, property, and workers' compensation lines.

Hi Marley is a purpose-built communication platform for the insurance industry, designed to streamline claims management through conversational messaging, automation, and AI-driven insights. Trusted by over 120 carriers including four of the top ten, it helps claims adjusters and service teams communicate with policyholders via SMS, reducing phone tag and improving customer satisfaction. Key features include Conversational FNOL for first notice of loss, Total Loss Assist for auto claims, and AI Coaching & Data Insights that analyze sentiment and provide analytics. The platform integrates with systems like Guidewire ClaimCenter and Verisk's XactAnalysis to automate workflows and cut inbound calls by 30–50%. Unlike general messaging tools, Hi Marley is built specifically for insurance workflows, with features like automated transcript uploads to claim files and secure photo/video sharing. It focuses on improving the three key dimensions of insurance economics: customer satisfaction (4.8/5 rating), employee engagement (35% fewer calls), and financial results (3-day cycle time reduction).