Features
AVA AI voice assistant answers non-emergency calls instantly
CORA provides real-time, context-aware guidance during emergencies
Self-healing call routing continuously improves routing accuracy
Configurable to center-specific SOPs and workflows
Integrates alongside existing CAD and phone systems
Captures and carries forward call information automatically
Reduces hold times and queuing for non-emergency callers
Supports telecommunicators with cognitive load reduction
Fully human-in-the-loop; never takes control of emergency calls
Designed for 911 centers with increasing call volumes and staffing gaps
Learns and adapts to center's operational patterns over time
Provides analytics and reporting on call handling and automation
Lifelike voice AI with human-like tone and cadence
Full-stack dialog agents for voice and chat
Poly Agent Builder for non-technical teams
ADK for developers with code-level control
Proprietary Raven model trained on 1B+ enterprise conversations
Real-time adaptation from every dialog
Enterprise compliance: SOC 2, HIPAA, GDPR, PCI DSS
Brand voice consistency across conversations
Full visibility into every agent decision
Support for complex conversations (fraud, outage, triage, multilingual disputes)
Multilingual support including Croatian
Seamless integration with contact center systems
Analyst agents for plain-language business insights
Agentic Dialog Platform open to all builders
Appointment booking in ModMed (EMR integration)
