Features
AVA AI voice assistant answers non-emergency calls instantly
CORA provides real-time, context-aware guidance during emergencies
Self-healing call routing continuously improves routing accuracy
Configurable to center-specific SOPs and workflows
Integrates alongside existing CAD and phone systems
Captures and carries forward call information automatically
Reduces hold times and queuing for non-emergency callers
Supports telecommunicators with cognitive load reduction
Fully human-in-the-loop; never takes control of emergency calls
Designed for 911 centers with increasing call volumes and staffing gaps
Learns and adapts to center's operational patterns over time
Provides analytics and reporting on call handling and automation
Visual flow designer with flow view and prompt view
In-house telephony infrastructure
Knowledge base for agent-specific info
Test calls with real conversation simulation
Customizable greeting and disclaimer
Automated lead qualification logic
Appointment scheduling and booking
Objection handling with fallback flows
Multi-use case support (customer service, receptionist, concierge)
Real-time booking and qualification
AI voice agents for specific industries
Integration with calendar scheduling (Cal.com)
Enterprise compliance (SOC2, GDPR, ISO 27001, HIPAA)
White-label and reseller toolkit (Enterprise tier)
SIP trunking and native telephony (Enterprise tier)
